"It was my first time ordeing from Decks Direct. Great experience! Pricy, but you get what you pay for! My intial contact was with Dawson, a very knowledgable, accomodating, and pleasent customer service rep. The Fortress Fence order was shipped next day and was received in a very timely manner. The product received was everything I hoped it would be. Installation was easy thanks to very comprehensive instructions from both the website and the product received. I was nervous about spending a lot of money with a new company "sight unseen". No Longer! I would highly recomend them!"