As they note, they sent a proof for approval before manufacturing the product. When recieved I did not approve the proof and requested changes. They manufactured the UNAPPROVED proof WITHOUT any of the requested changes. When confronted (immediately after receiving the manufacturing has beguin email) they said that they would not make the changes as the started making the product already and if I wanted the changes made it was to cost me $35.00 to make the changes (essentially the price of a whole new order) due to THEIR MISTAKE. I do not recommend this retailer, their customer service skills are atrocious. I am completely dissatisfied with their service, and product. They will not receive my business again nor would I recommend them to anyone else trying to provide clients with promotional merch.