54 minutes after
Quick response to make sure any and all questions were answered.
Thanks for the awesome feedback, Cale! We appreciate it so much.
1 hour ago , TN
AMAZING Coins! The artwork is just beautiful. When I and a co-sponsor decided to do challenge coins for our middle school Flag Detail team, we researched several coins making companies. As a retired active duty service member, I know the value of a quality challenge coin and Custom Challenge Coins was exceptional throughout the entire ordering process. I would definitely recommend them and I know we will be using them for future challenge coin orders.
Hi, Mike! Thank you so much for the wonderful feedback! We are so glad to know that you were satisfied with your experience with us. And it's been our pleasure working with you! We're looking forward to working with you again someday!
Great design. Very helpful and responsive staff. I got designs from 3 different companies and the others were not close to the quality. Thank you.
Hi, James! Thank you so much for the wonderful feedback and the perfect star rating. We appreciate it so much!
3 days ago
The start to finish process was tedious. The changes were not always completed the way I had requested, so the process would have to begin again. It would have been much easier to have a verbal conversation with the artist regarding the changes to avoid confusion. The invoicing process was also confusing and the invoice amounts changed and when I asked for clarification and was told a CS would call me back.....still waiting. I ended up paying the invoices as the $40 additional charges cost me more in time and effort than it is worth.
Thank you for your feedback. We are sorry that it seems you are a bit frustrated with the order process. We are always here Monday - Friday 8 am - 6 pm CST via phone, live chat, or email, and will be happy to answer any questions you may have. We show your order for the 7 coin designs was completed today and has been submitted to our production team to begin production. Again we welcome you to contact us if you have any questions. Thank you and take care.
5 days ago
Very quick process so far. Communication has been excellent so far. Artist got it perfect first attempt. Outstanding
Thank you so much for the perfect-star rating, Joe. Looking forward to working with you again in the future!
1 week ago , WA
I had never placed such an order, but the Customer Service team was phenomenal to work with and quick to respond to all of my questions. The finished product is exactly what we wanted and looks beautiful.
Hi! Thank you so much for the very warm feedback. We appreciate everything you said, not to mention the 5-star rating you left. We look forward to working with you again in the future.
1 week ago
This turned out to be far easier than I anticipated. Now I know why the university uses your company for such things.
Hi, Dr. Glyn! Thank you so much for the wonderful feedback. It was such a pleasure working with you. Hope you'll love your coins when they arrive.
1 week ago
I do not have any negativity. My experience has been great.
Hi, Dr. Downey! Thank you so much for the kind words and the 5-star rating. We appreciate this so much.
2 weeks ago
This this too complicated for me. I’ve spent 4 days trying to figure out what I wanted. The design team did great. Pricing team and when I went to order. Not so much.
We have received your survey feedback and wanted to reach out to you. We sincerely apologize for any confusion or frustration with moving forward with your order.
We sent you an email with a Order Request button yesterday that will take you to the form where you can enter in all the data needed for us to generate the final invoice price and proof so you can complete your order.
However, we are always standing by via phone or live chat Monday - Friday 8am - 6pm CST to assist you with whatever questions you may have or assist you in taking the info needed to move forward.
So please let us know how we can help and we will be happy to assist.
We will also reach out to you via email. Thank You for your feedback and time.
2 weeks ago
Great experience...quick responses.
Hi, Shawn! Thank you for the warm feedback and the perfect rating!
3 weeks ago
Absolutely love the design of our coins! They arrived quicker than I expected. Overall, very pleased with the entire process.
We're glad you're happy with your experience with us, Glenn. And thank you for the wonderful feedback. Looking forward to working with you again!
3 weeks ago
Great artistry, easy ordering and simple reorder!
Thanks for the positive feedback, Kevin! Looking forward to working with you again in the future!
4 weeks ago
Great so far cant wait to see the real thing
Looking forward to you getting the coins soon, Mark! Thank you for the wonderful feedback and the perfect rating.
10/09/2023 , IA
I started this process with an idea and a couple pieces of artwork to impress on a coin. The designers were very responsive in collaborating on changes to perfect the layout on the coins. I think three or four changes were made and most responses were within a couple hours at most. Extremely responsive on the design change requests! When I placed the order I was given an expected ship date which was acceptable. I was VERY surprised when the coins arrived a full week in advance of the expected ship date! The quality is unbelievable and packaging is perfect. I cannot stress enough how much value these have - the price was very good for the quality of the product we ordered. And the finished product was PERFECT. Absolutely beautiful work!
Hey, Aaron. First of all, thank you so much for the wonderful feedback and for the perfect star rating! We appreciate you so much for sharing your experience with us, and for the detailed review. All of us at CustomChallengeCoins are so happy to know that you were satisfied with your experience with us. We look forward to working with you again in the future!
You guys make it super easy to order! Very happy.
Thank you for the wonderful feedback, Val!
09/27/2023 , NJ
Amazing customer service and the product was great!! Loved it!! Thank you!
We're so happy to know you loved your experience with us and how the product turned out. Thank you so much for the wonderful feedback, VariousOrchids!
Your company is very helpful when talking in person.
Hi, Audra! Thank you so much for the kind words! We'll do our best to make sure we improve in providing you a better experience.
09/20/2023 , California
Thank you for the perfect-star rating, Charles!
so impressed with the quick responses from the revision team
Hi, Larry! We're glad you were satisfied with our service. Thank you so much for the wonderful feedback and the perfect star rating!
The team at custom challenge coins has been great at helping me pick out what to do for my moms event! Thank you for everything so far. Mom is going to love them!
Hi, Randy. Thank you for the wonderful feedback and the perfect-star ratings! Looking forward to working with you again soon!
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