cuckoopalace.com Reviews
3,138 Verified Customer Reviews
3,138 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.9
Overall Star
Rating
5-star reviews
- Hauptstraße 17-19, Mainz, Germany
- [email protected]
- +4977227782266
- https://www.cuckoopalace.com/Service/Contact/
Today , PA
I'm very happy with this cuckoo clock. It's the third one I bought from Cuckoo Palace. It was packed very securely. The clock is beautiful and keeps excellent time.
3 days ago , WI
Very satisfied overall. A small but quality item priced very reasonable. The cuckoo bird itself is unique and the music pleasantly different. My opinion, I recommend this version to anyone interested in cuckoo clock.
1 week ago , RI
The site was very easy to order from. Delivery was on time and the product is absolutely beautiful. I bought this as a Christmas present for my husband and I can't wait until he opens it.
2 weeks ago , AZ
I was amazed with the quality of the clock and so joyfully surprised on how fast I received my order. It took 8 days to get to me from Germany to Arizona. I will definitely be ordering again.
2 weeks ago
We purchased our Cuckoo and couldn't be more pleased with this clock. It arrived in just one week, and is everything advertised and more.
2 weeks ago , Berkshire
Very beautiful clock. I did not get how small the dial is from the pictures. It is a bit difficult to read the time from some angles because of the ornaments in front. but I am keeping the clock because if looks very nice .
2 weeks ago , MI
I love the cuckoo clock, the quality is amazing and I am so glad I chose this particular model with the extra weights.
The packaging was great and the delivery was a lot quicker to the US than I thought it would be.
Brilliant service and thank you again
3 weeks ago , OH
Great thing .
3 weeks ago , Gwyneed
Outstanding value for money and quality product! And if it would not be for the @&*$% Brexit, I would have ordered a higher value item but because of the @&*$% Brexit we are now limited due to custom complications.
Vielen Dank auch an den Hersteller der Uhr!
3 weeks ago
Absolutely superb customer information about the shipment and how to get going with the product. Best in class!
4 weeks ago , Northern Ireland
very good service would purchase again from them very happy with my cuckoo clock
11/01/2023 , AR
Shipping was fast and the clock is beautiful!
10/30/2023 , London
The clock is absolutely superb, its authenticity and handmade uniqueness shine through. The delivery times were reasonable for an internal delivery. Should I ever decide to buy another cuckoo clock, Cuckoopalace is the only place to go.
10/26/2023 , GA
I love my cuckoo clock! I have waited for one for a long time, shipping was delayed a little bit, but not bad just a few days! I would highly recommend!
10/24/2023 , PA
This is the fourth cuckoo clock I have gotten from cuckoo Palace and every time delivery was very quick and the clocks arrived in perfect condition.
10/23/2023 , NC
This is the first time I have ordered from here. I'm very impressed with the quality of my product and the shipping of my clock. The amount of time it took from when I ordered it until I received it was less than two weeks. That to me is impressive in itself. Anyone who is interested in purchasing a clock from here I would highly recommend checking them out. I am definitely looking forward to ordering from here again.
10/23/2023
Good
10/20/2023 , Murcia
Excellent product, service and value. Definitely recommend.
10/17/2023 , Lisbon
I don't have the watch working yet, but I'm confident I'll enjoy it a lot. You were very professional and available throughout the entire process.
10/16/2023 , FL
I trust this message finds you in good spirits. I am compelled to express my concern regarding a recent order. Regrettably, the clock I purchased arrived in a less-than-satisfactory state, with multiple damages that are hard to overlook.
Upon inspection, it's clear that the roof is precariously attached, revealing what seems to be tack nails that were mishandled or misapplied during the assembly process. This has resulted in the roof not anchoring securely to the clock's main body. Furthermore, the back left joint, a critical point for the clock's structural integrity, is visibly damaged, rendering the side panel loosely attached to the clock's rear.
It's disheartening to report that the overall craftsmanship, especially considering the wood housing, does not reflect the quality one would expect from an item valued at over $600.00. Given the premium price and the current condition of the clock, it appears I paid more for aggressively targeted internet marketing algorithms than the quality of the clock I was promised.
Company Response
We are sorry that you are dissatisfied with the quality of the clock. We take such feedback very seriously. We have already offered to exchange or refund the clock after you contacted us (before this review was written).
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