cuckoopalace.com Reviews

So many lovely clocks to choose from! Ordering and delivery was easy and efficient Thank you

High quality masterpiece! Excellent craftmanship! The subtle scent of the bllackforest wood is heavenly! Beautiful cuckoo sound and music with dancers! My only suggestion is to please sync the 'chops' of the woodcutter with the music. He is always offbeat to the hourly music which kind of irks the musician in me and my son who is a percussionist!

The clock is beautiful, it's been very popular among our friends. Sometimes the dancers don't dance during the music and just stay stationary, we thought it was a feature at first but it continues to happen sporadically, if you give them a little tap they start back up.

Great service great selection. And detailed specs, a wonderful experience.highly recamended!

The clock was delivered fast, arrived undamaged, looks the same as in the photos on the website, and works perfectly! My wife and I could not be happier! We will be buying from this merchant again.

clock is beautiful,have not set it up yet its a 50th wedding anniversary gift my only suggestion is if you live in usa use paypal c.c companys have automatic denial

When we took a clock from the box, one of two little bears was already removed and was separate inside of box. We thought first that it is some kind of spare parts. Then we looked to the picture of clock we ordered on the website and saw that there are two little bears. Apparently one of two little bears was not glued sufficiently so it went from the base ground during the transportation. This issue was quickly resolved by the customer support service.

For the rest we spent in the quite some time wondering why Cuckoo does not come and music don't play before we noticed a little wire blocking the Cuckoo door there. It was not in the user manual. The switch for manual switch/off was shown in the user manual to be located on the left side of the clock. We could not find it on our Cuckoo and wire blocking cuckoo door was not mentioned in the user manual either.

Another challenge we had is how to tell the exact "internal" time of Cuckoo clock. The user manual says that automatic night shut-off is between position II means = automatic night shut-off from 9.00 pm till 8.00 am, but it does not explain how to find it. So it took us a bit experiment to find out in which 12 hours of 24 hours the clock is currently in.

About the entire product - we are pretty happy that we bought itt.

Your Company has been very professional and friendly and my Clock is beautiful and I love it. Thank you

Our new coocoo clock is ABSOLUTELY BEAUTIFUL! The workmanship of the craved wood is exceptional and the quality of the mechanical details is impressive. I emailed customer service a couple of time before the purchase with questions. They responded quickly. The clock was mailed FEDX express and I had it in less than a week. I was given detailed instructions how to assemble the clock and initiate operation. PERFECT! With a slight adjustment of the pendulum (according to the instructions), the clock is keeping perfect time. I couldn't be more pleased. THANK YOU Cookoo Palace. Quality service and product is still alive and well.

I received this clock in the U.S. within 2 business days of ordering and it arrived in perfect condition. When I had a problem initially with my order, Birgit in customer service was professional, friendly and helpful throughout and fixed the issue above and beyond my expectations. The clock itself is wonderful and adds such a warmth and happiness to my child's room. And I know from a past cuckoo clock purchase from years ago that the excitement of this gift does not wear off as with some toys/gifts you may buy a child. I cannot say enough good things about Cuckoo Palace, they are an excellent company and you will love their clocks!