criteriumcycles.co.uk Reviews

About this Company

Criterium Cycles was established in Edinburgh in 2013 by brothers Paul and Richard Bowker. Our vision has always been to deliver outstanding customer service and be one of the best bike shops in the UK. We believe that by stocking the best brands supported by knowledgeable staff who ride and wear the products we sell, we give our customers the confidence that they are buying the right products supported by impartial and professional advice. We always make sure we find out as much as we can about your riding objectives and level of experience at the very outset so we can make sure we supply you with the bike that is right for you. We were voted Scotland's best bike shop in 2021 but have now become a truly UK wide business with our hugely successful National Delivery Service ensuring more customers than ever can take advantage of the outstanding customer service that the name Criterium Cycles has become synonymous with.

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100 Verified Customer Reviews

100 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

5.0

Overall Star
Rating

5 Shopper Approved - Review Star
100
(100%)
4 Shopper Approved - Review Star
0
(0%)
3 Shopper Approved - Review Star
0
(0%)
2 Shopper Approved - Review Star
0
(0%)
1 Shopper Approved - Review Star
0
(0%)

Customer Service
5.0
5 Shopper Approved - Review Star
27
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Recommend
5.0
5 Shopper Approved - Review Star
99
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Would Buy Again
5.0
5 Shopper Approved - Review Star
99
4 Shopper Approved - Review Star
0
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Product Satisfaction
5.0
5 Shopper Approved - Review Star
98
4 Shopper Approved - Review Star
1
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Delivery Time
4.9
5 Shopper Approved - Review Star
94
4 Shopper Approved - Review Star
5
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0
Price Satisfaction
4.9
5 Shopper Approved - Review Star
89
4 Shopper Approved - Review Star
9
3 Shopper Approved - Review Star
1
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
0

About This Company

Criterium Cycles was established in Edinburgh in 2013 by brothers Paul and Richard Bowker. Our vision has always been to deliver outstanding customer service and be one of the best bike shops in the UK. We believe that by stocking the best brands supported by knowledgeable staff who ride and wear the products we sell, we give our customers the confidence that they are buying the right products supported by impartial and professional advice. We always make sure we find out as much as we can about your riding objectives and level of experience at the very outset so we can make sure we supply you with the bike that is right for you. We were voted Scotland's best bike shop in 2021 but have now become a truly UK wide business with our hugely successful National Delivery Service ensuring more customers than ever can take advantage of the outstanding customer service that the name Criterium Cycles has become synonymous with.

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D
Dave K.
08/21/2021 , West Midlands

Paul and the team provided super clear and accurate advice that made the massively complicated task of purchasing a new e-bike very simple, for a complete novice.

From the start, Paul and the team helped me with my selection and guided me through the myriad of options. It was very clear, from the start, that Criterium is not in business to sell anything to anyone, they care and help you buy the best bike that works for you, not simply to boost profits.

I would recommend Criterium to everyone, of any ability. They are helpful and care about the quality of their service.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

R
Ryan
Today , London

I had an outstanding experience buying a Trek Emend through the cycle to work scheme. Communication was fabulous, everyone I spoke to was super helpful, and the hand delivery was amazing! Cannot fault you guys at all. Thank you so much!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

J
John M.
1 day ago , Renfrewshire

The staff and management at Criterium Cycles were very friendly, helpful and most of all knowledgeable. My exact set up and bike position requirements were carried out impeccably and any request made was carried out without issue. This was my first experience of Criterium Cycles and I cannot recommend them highly enough. Bike shops can be unwelcoming places sometimes if you are not known but I felt as if I had been dealing with them for years.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

S
stephen
1 day ago

The personalised free delivery service from Scotland was beyond the call of duty and much appreciated
The handover was expertly done by someone who is obviously passionate about their bikes

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

N
Nigel
1 day ago

An excellent cycling shop with knowledgeable staff and great communication. I had difficulty buying a bike due the national shortage but Criteriumcycles fitted me out (literally) and engaged with Trek over various issues to ensure an excellent customer experience. Because of this positivity my friend bought a bike there too; it just goes to show how good customer service leads to sales!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

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