3 weeks ago , West Midlands
Paul and the team provided super clear and accurate advice that made the massively complicated task of purchasing a new e-bike very simple, for a complete novice.
From the start, Paul and the team helped me with my selection and guided me through the myriad of options. It was very clear, from the start, that Criterium is not in business to sell anything to anyone, they care and help you buy the best bike that works for you, not simply to boost profits.
I would recommend Criterium to everyone, of any ability. They are helpful and care about the quality of their service.
My order was for a 454g tub of Finish line PTFE grease for £9.99, which seemed very keen. However, Criterium contacted me by phone to establish that the illustration was incorrect and that the price quoted was for a 100g tube. They offered me my money back as they didn't have current stock of the tubs or to take the tube. I was happy to take the tube and it duly arrived very quickly (within 48 hours of placing the order). I was satisfied that they communicated promptly - it was a shame that there was an error in the illustration as thought that I had stumbled upon a bargain. I've used the grease for years and find it excellent.
4 days ago , Kent
This was a superb level of customer care.
I could go on for hours on the positives but for those reading these site reviews all the other users positives are true and I experienced the same.
Particular positives relating to my order: I sent an e-mail on a Sunday requesting reserving a new electric bike (shop was closed) and by the evening had the reservation confirmed by e-mail. Bike stocks for this Trek Allant+8 E-bike seemed none existent in the rest of the country at this time so I was so grateful for this out of hours response. Further telephone conversations with the team where so positive, I was never made to feel "small" which I had been incurring in my local area (Kent) specialist shops, and I felt that any small basic question was always treated with respect and with honest answers / solutions given. The in-store delivery, free on my order as over £2k purchase, was a big bonus as my bike was delivered by one of the business owners on the Bank Holiday Monday the next week. 6 days from placing order to delivery was fantastic and Richard spent an hour with me on handover. This delivery service was such a bonus as their obvious pride and care in the order would, maybe, have not been so evident if it was delivered via a third party. As others, I spent a lot of money on my new bike and was quiet nervous about it - Criterium made the experience so positive I am just so happy. Well recommend their service.
4 days ago , Gloucestershire
Absolutely spot on dealing with Richard and Rosie couldn't be happier thanks guys and as for bike delivered to the door first class
1 week ago , Lancashire
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