criteriumcycles.co.uk Reviews

Great shop, well stocked and the guys are very knowledgeable. Nothing was to much trouble even though I walked in close to closing time. Helped and made sure I got everything I needed when specking my bike, and when I collected it they spent a lot of time making sure everything was just right. 10/10 for these guys.

I ordered my new Trek e-bike online, and was guided through the sizing process to make sure that I was getting the correct frame size. The delivery time was explained to me straight away, and I knew it would be a while until I took delivery, but I was content to do this so there was no problem. A deposit was paid via a secure link, and I was contacted as soon as the bike had arrived, and I booked a slot as soon as possible to pick it up. There was a full briefing on every aspect of the bike, and the suspension was set up for my weight. I was given detailed instructions on operating the bike, battery removal / installation, display, controls, warranty, etc. At every step, the staff at Criterium have been superb, professional, knowledgeable and courteous. I have no hesitation in recommending the Company and their employees - excellent service throughout.

Very friendly and professional. Royal Mail could learn a thing or two about delivery times.
Bike was just what I expected.

Third bicycle purchase from Criterium. First class service from Paul and his team as usual. Highly recommended.

Easy online purchase. And great customer service in store things explained clearly.

I purchased my Bianchi with Criterium several years ago. I had visited several bike shops before deciding to purchase with Criterium and found their in-depth knowledge a head above the rest. I booked my bike in for a service earlier this year and at the time of re-assembling a manufacturers fault was identified. Criterium dealt with this on my behalf with Bianchi and kept me fully updated along the way.

Very friendly staff that could not do enough to make sure I got the right bike for me.

A very good service
Bike was expertly described and set up

I went to Criterium on the recommendation of a friend and was very happy with the service I received, the knowledge of the people there, the advice provided and the bike that I purchased (which was in stock). Overall an excellent experience and I would certainly recommend Criterium.

First rate service, excellent product, genuine personal interest that I was happy with the performance of my purchase. Wouldn't dream of going elsewhere for future cycling needs.

Great communication from start to finish.
Everyone I dealt with was keen to make sure I purchased the Right bike for me.
Paul went out of his way to find a solution that worked for me. Rosie was so helpful as I'm not a proper 'cyclist' ie I don't do mad gravel tracks etc, she explained the pros and cons of the bikes matching them to my needs.
Handover was thorough and professional.
Overall excellent!