criteriumcycles.co.uk Reviews

Excellent online shopping experience

Great online service, good price, speedy delivery

Very easy to place order and competitive prices

Quick and easy

Expert advice and fitting. Bike developed a minor issue after a weeks riding. Criterium visited me at home to effect a cable replacement (a round trip for them of 200miles). Outstanding from them. Happy in every way with the shop, their customer service and my new bike.

This is the second time that I have purchased a bike from the Criterium Cycles store in Edinburgh. Like the first time the service and advice was excellent. In particular the follow-up from Paul and Keith on my queries was perfect. Overall I am extremely happy, the bike was in excellent condition and assembled well, the quick service was also brilliant. I would highly recommend shopping at Criterium Cycles for any bike purchase and I will definitely return to the shop for my next bike. Thank You, Mike

superb service from the moment of ordering to delivery

If it arrives it will be great

thanks for your help PAul

I've been riding bikes for nearly all my life with a brief exception being in service and away on Ops.
I stumbled onto Criterium Cycles but I'm certainly glad I did. I bought a Trek Slash 8 2022 through the C2W scheme. I subsequently found out that bike shops lose up to 15% on C2W purchase which is surprising to hear and this was entirely separate from Criterium Cycles (at no point was it mentioned by anyone here) yet the family run business gave me the same kind of service they give to all their customers; which is simply another level from all other bike shops I've ever used to date.
Advices' and assistance are second to none! Many times I was told 'any problems just calls us, we'll take care of it'. What more can you ask?
I was expecting a courier delivery as work meant I couldn't get down to Edinburgh to pick up my bike for a couple of weeks. However, Criterium Cycles provide such a personal service that I was offered some dates that would suit delivery and the owner, Paul, personally delivered my new bike and spent a good while talking through everything on the Trek and some of its 'isms'. As we looked over my bike I noticed a small scratch on the dropper post. Paul took a picture, made a note of it on the delivery acceptance form and said he'd get a new post from Trek sent up asap. True to his word a new post arrived a week later. This kind of service and support is better than buying a car! Of course, I'll be a loyal customer for years to come as I know any issues, problems or bike needs will be met with the same passion as my own.
Thanks Paul, Keith and Criterium Cycle's Crew ~ epic service and support.

The sales staff were very knowledgeable and help us select the appropriate electric mountain bike for both my wife and myself. Both bikes were in stock and delivered directly by Criterium to our house where we were given detailed instructions on the operation and care and maintenance. First class service all round.

It has been a pleasure purchasing from Criterium Cycles. I was invited to view in the Bakewell shop shortly after closing time and had an enjoyable and informative conversation with the owner and the bike technician. I did some further research and decided the bike I had seen would be suitable for my commute and purchased online. The bike was delivered today. The handover by Richard was excellent - he explained in detail all the key features of the bike and made sure that everything was in order. I would highly recommend Criterium Cycles.

The team at Criterium were first class during the purchase of my new bike. They are extremely knowledgable and took the time and effort to give me an in depth review of the bike I was buying and explained all the key features during the handover process. Mark and Rosie are exceptionally professional and provide a high quality service.

Really helpful and good guidance on the bike that would suit me best. End product is great. Delivery time of 6 months was the only frustration. Not Criterium Cycles fault but was disappointing from a customer perspective

The staff and shop were fantastic. However I did not realise that they had a second part to the store. This needs better access or signage.

Customer centred, nothing too much trouble, great knowledge