Criterium Cycles was established in Edinburgh in 2013 by brothers Paul and Richard Bowker. Our vision has always been to deliver outstanding customer service and be one of the best bike shops in the UK. We believe that by stocking the best brands supported by knowledgeable staff who ride and wear the products we sell, we give our customers the confidence that they are buying the right products supported by impartial and professional advice. We always make sure we find out as much as we can about your riding objectives and level of experience at the very outset so we can make sure we supply you with the bike that is right for you. We were voted Scotland's best bike shop in 2021 but have now become a truly UK wide business with our hugely successful National Delivery Service ensuring more customers than ever can take advantage of the outstanding customer service that the name Criterium Cycles has become synonymous with.
428 Verified Customer Reviews
428 Customer Ratings and Reviews
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4.9
Overall Star
Rating
5-star reviews
About this Company
Criterium Cycles was established in Edinburgh in 2013 by brothers Paul and Richard Bowker. Our vision has always been to deliver outstanding customer service and be one of the best bike shops in the UK. We believe that by stocking the best brands supported by knowledgeable staff who ride and wear the products we sell, we give our customers the confidence that they are buying the right products supported by impartial and professional advice. We always make sure we find out as much as we can about your riding objectives and level of experience at the very outset so we can make sure we supply you with the bike that is right for you. We were voted Scotland's best bike shop in 2021 but have now become a truly UK wide business with our hugely successful National Delivery Service ensuring more customers than ever can take advantage of the outstanding customer service that the name Criterium Cycles has become synonymous with.
08/31/2021 , Somerset
Excellent advice especially on recommendation and sizing when enquiry was made. Helped with pedals recommending appropriate to myself and fitted prior to delivery by Richard from Edinburgh to Somerset.
I would strongly recommend a call to the shop if you are unsure on anything, staff are knowledgeable and very helpful, seems like a family business, a pleasant change of my experiences in the past.
08/23/2021 , Cheshire
I was apprehensive about purchasing a large value bike online, but the team at Criterium made the process easy and enjoyable. They contacted me on multiple occasions to check I got my measurements right (I hadn't!) and they personally delivered my bike from Edinburgh to Manchester themselves. A fantastic experience and I couldn't have asked for more!
08/23/2021 , West Yorkshire
Great people to deal with from start to finish, I would highly recommend them if want to be looked after properly... and they also personally delivered my new bike to my front door, which is just under 200 miles away from the shop!
Many thanks to all involved.
08/23/2021 , Kent
The Criterium Cycles team really do go above and beyond what you would expect from any bike shop to make sure you ride away happy, and with exactly what you need. Would recommend to anyone.
08/23/2021
amazing, bike came fully, and i mean fully assembled in a crieria cycles branded van and was set up for me by the lovely gentleman and his son who brought it. a really excellent shopping experience.
08/22/2021 , Cheshire
I was initially hesitant about buying a relatively expensive bike from a dealer 250 miles away, but shouldn't have been. Unable to get the bike of my choice locally, I searched online and narrowed it down to a couple of suppliers. I picked up on the positive experience others had posted about Criterium Cycles, and noted that for bikes at a certain price point, they were hand delivered and ready assembled. I placed the order and was soon contacted by Paul to arrange a convenient delivery date which turned out to be only three days after placing the order. Communications were excellent, updating me with a time window of delivery. When Paul arrived I was given a comprehensive and knowledgeable overview of the bike with every feature explained in depth. This standard of personal service is not routinely witnessed these days, and reinforced to me that my money had been well spent.
I may not have to buy another bike for a few years, but if I do, I know where the head for and who to recommend to others who may be searching.
08/21/2021 , Dumfries and Galloway
Great support and service from first contact to the delivery of two new bikes. Criterium Cycles helped us get through the drawn-out Energy Saving Trust purchasing process for two Trek eMTBs. All the people there we dealt with were excellent: friendly, knowledgeable and helpful. We were very impressed with the their customer-care and we will use them again without hesitation.
08/21/2021 , Essex
Buying a bike and bike parts online can be difficult and daunting especially spending in most cases a lot of money. But this was the bike shop experience remotely, helping to size the bike and additional part via their amazing online fitting videos and pictures. Everyone I have spoken to has been knowledgable and very generous with their time. I only wish I lived closer so I could go in shop and meet everyone in person but it's a good excuse for a bike trip to Scotland. I cannot recommend criterium highly enough.
08/21/2021 , West Midlands
Paul and the team provided super clear and accurate advice that made the massively complicated task of purchasing a new e-bike very simple, for a complete novice.
From the start, Paul and the team helped me with my selection and guided me through the myriad of options. It was very clear, from the start, that Criterium is not in business to sell anything to anyone, they care and help you buy the best bike that works for you, not simply to boost profits.
I would recommend Criterium to everyone, of any ability. They are helpful and care about the quality of their service.
08/21/2021
I'm pleased to say that my Trek powerfly is amazing thank you very much
Also whole experience with purchase/ delivery was amazing
100% recommended
08/21/2021 , East lothian
Great company to deal with and this is the Forth bike from them
They genuinely over deliver in every aspect and no need to go else where
08/21/2021 , East Sussex
From initial contact and up to receiving my new Trek Powerfly 4 625 the whole process was a pleasurable experience, the knowledge these guys have is second to none and helped guide me to the bike I have now.
When the bike was delivered it was ready to ride and everything was explained in great detail, this being my first e-bike it helped with that maiden voyage.
I know that if any issues do arise they are just a phone call away and Paul's bike geekiness would sort any problems
There delivery service is also a great asset as it takes the pain out of buying a bike on line and having to either collect it or even building it yourself, the vans are properly decked out for transporting a number of bikes with no risk of damage that you would normally get from other companies.
All together a great service from a brilliant bike shop, if only all shops had there attitude
08/14/2021
Customer service was excellent. Paul was great dealing with order. Quick delivery. Will certainly buy from again. Friendly bike shop feeling
08/09/2021 , Manchester
Richard and the team at Criterium provided me with a first class service from the beginning right through to delivering my Domane. They offered expert advice and went out of their way to ensure my bike fitted me perfectly. It has been a pleasure dealing with them and I look forward to doing so again in the not too distant future.
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