Criterium Cycles was established in Edinburgh in 2013 by brothers Paul and Richard Bowker. Our vision has always been to deliver outstanding customer service and be one of the best bike shops in the UK. We believe that by stocking the best brands supported by knowledgeable staff who ride and wear the products we sell, we give our customers the confidence that they are buying the right products supported by impartial and professional advice. We always make sure we find out as much as we can about your riding objectives and level of experience at the very outset so we can make sure we supply you with the bike that is right for you. We were voted Scotland's best bike shop in 2021 but have now become a truly UK wide business with our hugely successful National Delivery Service ensuring more customers than ever can take advantage of the outstanding customer service that the name Criterium Cycles has become synonymous with.
428 Verified Customer Reviews
428 Customer Ratings and Reviews
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4.9
Overall Star
Rating
5-star reviews
About this Company
Criterium Cycles was established in Edinburgh in 2013 by brothers Paul and Richard Bowker. Our vision has always been to deliver outstanding customer service and be one of the best bike shops in the UK. We believe that by stocking the best brands supported by knowledgeable staff who ride and wear the products we sell, we give our customers the confidence that they are buying the right products supported by impartial and professional advice. We always make sure we find out as much as we can about your riding objectives and level of experience at the very outset so we can make sure we supply you with the bike that is right for you. We were voted Scotland's best bike shop in 2021 but have now become a truly UK wide business with our hugely successful National Delivery Service ensuring more customers than ever can take advantage of the outstanding customer service that the name Criterium Cycles has become synonymous with.
01/16/2022
Criterium cycles provided great advice on Trek bikes and assistance to ensure the correct sizing. The handover process for the bike was very informative and professional. Great service all round!
01/08/2022 , Edinburgh
Great shop with fantastic people.
Always feel valued and welcome in there.
Service is perfect, shop is immaculate.
Helped me get my dream bike when it looked impossible.
Best bike shop around.
01/08/2022 , Midlothian
I found the experience very pleasant informative non patronising ( I am a woman) with exceedingly good customer care from Rosie and Paul. The delivery was exceptionally good and the customer mentoring first class. I would recommended this team actively and unreservedly. I look forward to continuing the customer care relationship. Delighted with my choice and the help I got procuring it in your premises.
01/08/2022 , North Wales
I ordered this bike from Criterium based on a number of things, they were prepared to deliver personally from Edinburgh to North Wales. Delivery was included in price and bike would be set up. Price was good and stock available. They offered prompt with regular updates on delivery time. A hand over and explanation of bikes operation nothing was problem. A real pleasure to deal with the team I will use again a truly great service and couldn't fault.
01/03/2022 , Swansea
From the initial contact to order online to the delivery day and hand-over on Xmas Eve, the service and customer experience was second to none. In fact, it was quite exceptional. I will certainly recommend the experience to everyone I know regardless of their location in the UK, as that appeared to be no obstacle.
12/30/2021 , Edinburgh
Absolutely fabulous customer service in Edinburgh.
Rosie and Keith ( hope, I got the name right!) were fantastic and very helpful.
They definitely went an extra mile.
I would definitely recommend purchasing bikes from the shop.
12/29/2021 , Peniciuk
Purchased my first electric bike. The advice was excellent, and service second to none. Bike delivered to my house where a comprehensive handover was given. Highly recommend these guys
12/29/2021 , Surrey
I could not fault the service I received from Criterium cycles. No hard selling just great insight and advice provided.
Delighted with my new e bike and delivered to my front door within a week!
Thank you.
12/29/2021 , East Sussex
Certainly one of the best bike purchase experiences I've had.
Not only did they triple check all the important points along the way but also gave good honest opinions on my suggested "upgrades" that were clearly not based on just making a sale - they actively advised against the cost of fitting a dropper post which would have been an easy few quid if they told me that it was a good idea... they didn't and saved me from myself :-)
...and then they even delivered it to me... amazing service from my point of view
12/23/2021 , Glasgow
Bike delivered at time agreed in the evening to suit me. Well set up and good explanation of the bike and its features. Great service.
12/23/2021 , Edinburgh
Absolutely fantastic service. Paul went out if his way to make enquiries, and called back with further info. I'll have a very happy girl on Christmas Day
They went extra mile and couldn't thank them enough. Superb advice and tutorial videos to help with sizing and brilliant handover when collecting the bike. Definitely recommend as outstanding all round. Thank you again
12/22/2021 , Bonnyrigg Midlothian
Very Helpful
12/21/2021 , East Lothian
Outstanding service, 5 star advice and overall an excellent experience purchasing my first Ebike.
I highly recommend buying a bike from Criterium cycles. Thank you guys
12/19/2021 , Oxon
I am delighted with the service I have received from Criterium Cycles. The price of my Trek Allant ebike was extremely competitive, communications via email have been excellent, and finally the personal free delivery was an added bonus. Richard explained in great detail all the intricacies the Bosch controller plus other important details of the workings of the ebike.
Many thanks. I am delighted with my bike.
Jenny (from Oxford).
12/13/2021 , NE Lincolnshire
Very good service from start to finish, would recommend this company.
12/11/2021 , Worcestershire
Thank you so much to all the team at Criterium Cycles. Absolutely fantastic customer service from start to finish. Nothing was too much to ask. The delivery service was amazing. I will definitely be using you again when we need anything more in the future!
12/06/2021 , Edinburgh
Excellent around service, very impressed, thanks
12/03/2021 , London
I had an outstanding experience buying a Trek Emend through the cycle to work scheme. Communication was fabulous, everyone I spoke to was super helpful, and the hand delivery was amazing! Cannot fault you guys at all. Thank you so much!
12/03/2021 , Renfrewshire
The staff and management at Criterium Cycles were very friendly, helpful and most of all knowledgeable. My exact set up and bike position requirements were carried out impeccably and any request made was carried out without issue. This was my first experience of Criterium Cycles and I cannot recommend them highly enough. Bike shops can be unwelcoming places sometimes if you are not known but I felt as if I had been dealing with them for years.
12/03/2021
The personalised free delivery service from Scotland was beyond the call of duty and much appreciated
The handover was expertly done by someone who is obviously passionate about their bikes
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