criteriumcycles.co.uk Reviews

About this Company

Criterium Cycles was established in Edinburgh in 2013 by brothers Paul and Richard Bowker. Our vision has always been to deliver outstanding customer service and be one of the best bike shops in the UK. We believe that by stocking the best brands supported by knowledgeable staff who ride and wear the products we sell, we give our customers the confidence that they are buying the right products supported by impartial and professional advice. We always make sure we find out as much as we can about your riding objectives and level of experience at the very outset so we can make sure we supply you with the bike that is right for you. We were voted Scotland's best bike shop in 2021 but have now become a truly UK wide business with our hugely successful National Delivery Service ensuring more customers than ever can take advantage of the outstanding customer service that the name Criterium Cycles has become synonymous with.

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

428 Verified Customer Reviews

428 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
400
(93.5%)
4 Shopper Approved - Review Star
22
(5.1%)
3 Shopper Approved - Review Star
3
(0.7%)
2 Shopper Approved - Review Star
1
(0.2%)
1 Shopper Approved - Review Star
2
(0.5%)

Product Satisfaction
5.0
5 Shopper Approved - Review Star
322
4 Shopper Approved - Review Star
8
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Customer Service
5.0
5 Shopper Approved - Review Star
69
4 Shopper Approved - Review Star
3
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
0
Would Recommend
4.9
5 Shopper Approved - Review Star
405
4 Shopper Approved - Review Star
18
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
1
1 Shopper Approved - Review Star
1
Would Buy Again
4.9
5 Shopper Approved - Review Star
399
4 Shopper Approved - Review Star
23
3 Shopper Approved - Review Star
2
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
2
Delivery Time
4.9
5 Shopper Approved - Review Star
304
4 Shopper Approved - Review Star
19
3 Shopper Approved - Review Star
4
2 Shopper Approved - Review Star
4
1 Shopper Approved - Review Star
1
Price Satisfaction
4.9
5 Shopper Approved - Review Star
297
4 Shopper Approved - Review Star
29
3 Shopper Approved - Review Star
3
2 Shopper Approved - Review Star
2
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
250+

5-star reviews

About this Company

Criterium Cycles was established in Edinburgh in 2013 by brothers Paul and Richard Bowker. Our vision has always been to deliver outstanding customer service and be one of the best bike shops in the UK. We believe that by stocking the best brands supported by knowledgeable staff who ride and wear the products we sell, we give our customers the confidence that they are buying the right products supported by impartial and professional advice. We always make sure we find out as much as we can about your riding objectives and level of experience at the very outset so we can make sure we supply you with the bike that is right for you. We were voted Scotland's best bike shop in 2021 but have now become a truly UK wide business with our hugely successful National Delivery Service ensuring more customers than ever can take advantage of the outstanding customer service that the name Criterium Cycles has become synonymous with.

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G
GDPR R.
01/16/2022

Criterium cycles provided great advice on Trek bikes and assistance to ensure the correct sizing. The handover process for the bike was very informative and professional. Great service all round!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
GDPR R.
01/08/2022 , Edinburgh

Great shop with fantastic people.
Always feel valued and welcome in there.
Service is perfect, shop is immaculate.
Helped me get my dream bike when it looked impossible.
Best bike shop around.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
GDPR R.
01/08/2022 , Midlothian

I found the experience very pleasant informative non patronising ( I am a woman) with exceedingly good customer care from Rosie and Paul. The delivery was exceptionally good and the customer mentoring first class. I would recommended this team actively and unreservedly. I look forward to continuing the customer care relationship. Delighted with my choice and the help I got procuring it in your premises.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
GDPR R.
01/08/2022 , North Wales

I ordered this bike from Criterium based on a number of things, they were prepared to deliver personally from Edinburgh to North Wales. Delivery was included in price and bike would be set up. Price was good and stock available. They offered prompt with regular updates on delivery time. A hand over and explanation of bikes operation nothing was problem. A real pleasure to deal with the team I will use again a truly great service and couldn't fault.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
GDPR R.
01/03/2022 , Swansea

From the initial contact to order online to the delivery day and hand-over on Xmas Eve, the service and customer experience was second to none. In fact, it was quite exceptional. I will certainly recommend the experience to everyone I know regardless of their location in the UK, as that appeared to be no obstacle.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
GDPR R.
12/30/2021 , Edinburgh

Absolutely fabulous customer service in Edinburgh.
Rosie and Keith ( hope, I got the name right!) were fantastic and very helpful.
They definitely went an extra mile.
I would definitely recommend purchasing bikes from the shop.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
GDPR R.
12/29/2021 , Peniciuk

Purchased my first electric bike. The advice was excellent, and service second to none. Bike delivered to my house where a comprehensive handover was given. Highly recommend these guys

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
4/5

G
GDPR R.
12/29/2021 , Surrey

I could not fault the service I received from Criterium cycles. No hard selling just great insight and advice provided.
Delighted with my new e bike and delivered to my front door within a week!
Thank you.


Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
GDPR R.
12/29/2021 , East Sussex

Certainly one of the best bike purchase experiences I've had.

Not only did they triple check all the important points along the way but also gave good honest opinions on my suggested "upgrades" that were clearly not based on just making a sale - they actively advised against the cost of fitting a dropper post which would have been an easy few quid if they told me that it was a good idea... they didn't and saved me from myself :-)

...and then they even delivered it to me... amazing service from my point of view

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

G
GDPR R.
12/23/2021 , Glasgow

Bike delivered at time agreed in the evening to suit me. Well set up and good explanation of the bike and its features. Great service.

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
5/5
Price
4/5
Customer Service
5/5
Delivery
5/5

G
GDPR R.
12/23/2021 , Edinburgh

Absolutely fantastic service. Paul went out if his way to make enquiries, and called back with further info. I'll have a very happy girl on Christmas Day

They went extra mile and couldn't thank them enough. Superb advice and tutorial videos to help with sizing and brilliant handover when collecting the bike. Definitely recommend as outstanding all round. Thank you again

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

H
Henry
12/22/2021 , Bonnyrigg Midlothian

Very Helpful

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
GDPR R.
12/21/2021 , East Lothian

Outstanding service, 5 star advice and overall an excellent experience purchasing my first Ebike.
I highly recommend buying a bike from Criterium cycles. Thank you guys

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

A
Anonymous Customer
12/19/2021 , Oxon

I am delighted with the service I have received from Criterium Cycles. The price of my Trek Allant ebike was extremely competitive, communications via email have been excellent, and finally the personal free delivery was an added bonus. Richard explained in great detail all the intricacies the Bosch controller plus other important details of the workings of the ebike.
Many thanks. I am delighted with my bike.
Jenny (from Oxford).

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

D
Daz
12/13/2021 , NE Lincolnshire

Very good service from start to finish, would recommend this company.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
5/5

G
GDPR R.
12/11/2021 , Worcestershire

Thank you so much to all the team at Criterium Cycles. Absolutely fantastic customer service from start to finish. Nothing was too much to ask. The delivery service was amazing. I will definitely be using you again when we need anything more in the future!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
GDPR R.
12/06/2021 , Edinburgh

Excellent around service, very impressed, thanks

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
GDPR R.
12/03/2021 , London

I had an outstanding experience buying a Trek Emend through the cycle to work scheme. Communication was fabulous, everyone I spoke to was super helpful, and the hand delivery was amazing! Cannot fault you guys at all. Thank you so much!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
GDPR R.
12/03/2021 , Renfrewshire

The staff and management at Criterium Cycles were very friendly, helpful and most of all knowledgeable. My exact set up and bike position requirements were carried out impeccably and any request made was carried out without issue. This was my first experience of Criterium Cycles and I cannot recommend them highly enough. Bike shops can be unwelcoming places sometimes if you are not known but I felt as if I had been dealing with them for years.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

G
GDPR R.
12/03/2021

The personalised free delivery service from Scotland was beyond the call of duty and much appreciated
The handover was expertly done by someone who is obviously passionate about their bikes

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

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