It started to be a positive experience UNTIL 2 months later. Yes 2 months later and I still have not received ALL my translated documents. 24 hour turnaround turned into 2 months plus. One death record translation has yet to be mailed. Duplicates of the other documents have not been delivered also. Communication with CreditEval is very frustrating since they used a typewritten CHAT BOX for all communications. They NEVER returned my telephone calls. Every call I made went to voice mail and was NEVER returned. Their business model is the worst ever. Many of my ratings are 1 STAR because the rating system will not allow you to go to the next question without giving them at least 1 Star. Leaving next week to Luxembourg WITHOUT my translated documents.