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dean - 2 days ago
First off, I have two larger Cordova coolers and love them so this is not a slam on Cordova. However, when I was looking for a small cooler (sidekick) I ran across the bargain area coolers. The description indicated 'you face no risk in terms of quality, performance or function'. It goes further to say the defects are cosmetic. So, for my purpose (a cooler for outdoor activities) I took the $40 discount as I didn't care about 'color wackiness' or some other blemish. I received my cooler (fast accurate shipping by the way) and the cooler had a tag indicating what the defect was. It was marked that the cooler was missing foam insulation in a section. Okay, to me, that does not fit the description of being cosmetic and furthermore DOES actually impact the performance and function of the cooler. I placed a light in the cooler, went into a dark room and could visually see the voids through the plastic. Anyway, I love their coolers. I love that they are American made. I am however writing this so others don't make the mistake I did. I would have certainly paid the extra for a first quality cooler had the description indicated there could be a void in foam insulation. I mean, the reason we spend a lot of money on premium coolers is for their function. Is what it is now as I can't return the cooler.
Thank you so much for your honest feedback. We really appreciate hearing from you!
We are sorry that our description was misleading to you! That was, of course, not our intention. While foam voids are possible in our Seconds coolers, generally they do not cause a noticeable difference in ice retention. We have very high standards when it comes to our coolers. Our rule of thumb is if the void is larger than a quarter, but smaller than a dollar bill, it can be sold as a Second. Anything larger than a dollar bill is destroyed.
Regardless, we would be happy to process a return and refund for you if you wish! Please reach out to us at [email protected] if this is something you would like to discuss.
? - 2 weeks ago
I was looking to replace a made in China Ozark Trail bottle with an American made brand. I bought 2 of these and neither bottles lid would screw on easily. The threads are terrible for an easy to screw snug fit. Also, one of the bottles lids cracked already from a drop. I work in animal agriculture and need a tough, easy to use water bottle during the workday and this was not adequate. Unfortunately, the made in China brand was a much more durable product.
Thank you for your feedback. We are sorry your water bottle didn't meet your expectations! If you feel there was a manufacturing defect in your bottle we would be happy to discuss replacement. Please reach out to us at [email protected].
While our hard coolers are in fact made in the USA, our drinkware is still manufactured overseas as a domestic manufacturer of stainless steel cups does not exist stateside. We try to be as straight forward with our customers about this as we can, and we are sorry there was a misunderstanding!
Please reach out to us if there is anything we can do to help, and thank you again!
roger - 2 weeks ago
We customized the 20 oz. tumbler with our farm name. It is every bit as good as the big national brand that is made in China for about half the price. The only minor change I would suggest is a small breather hole in the cap. I drilled a tiny hole in mine and it makes it easier to drink coffee from. It keeps my coffee hot all morning.
Jsnyder1001 - 2 weeks ago
Took our cooler on our first camping trip and Temps never got above 65 degrees ice was melted in less than 12 hours
Thank you for bringing this to our attention. We are so sorry to hear your cooler did not retain ice as it should! Our coolers are meant to keep ice much longer than 12 hours, so your cooler may have a factory defect of some kind. We would love to discuss how to make this right! Would you please send us an email at [email protected] so we can assist you? We would appreciate it.
Thom - 03/09/2022
Already purchased 2 88qt Journey Cordova coolers and felt a need to supplement those with the smaller Adventurer...there is nothing small about the superb engineering and quality...BEST THERE IS AVAILABLE!
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