Average 
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Welcome to Collections Etc. One of the fastest growing catalog and ecommerce companies in the country, Collections Etc. offers a wide assortment of affordable and unique gifts and decorating ideas that are designed to make people smile more and pay less.
With customer satisfaction as our number one priority, we proudly offer a Satisfaction Guarantee for all of our merchandise and services. From our appealing merchandise and incredible values, to our friendly customer service, we strive to provide a positive shopping experience by meeting or exceeding your expectations. For more information, please visit www.CollectionsEtc.com.
Verified Customer
“Every time I try to log into my account I have trouble with the password. Its very annoying. Had to check out as a guest again today. Please fix this, it drives me nuts and puts me off buying from this company!”
3.0
2.0
Response from collectionsetc.com:
Verified Customer
“For this date, I didn't place an order. I spoke with customer service representative to let them know, I received 2 more shams than I ordered. And this week, the postal service had a package from you. I refused the package. I hadn't ordered from you guys.”
5.0
1.0
Response from collectionsetc.com:
Verified Customer
“I placed my order filled out payment with paypal and placed order got a response on your site that one item was not available, I hit ok but then a red warning came up saying there was a paypal problem to use a credit card. In the meantime I get an email from Paypal saying that the order had gone through (including the out of stock item). I called the customer service line and the young lady asked me for the item number said she still shows it available and to put the order in again from the beginning. I did and the item still showed unavailable! I put in the order without the item through Paypal again just received the order confirmation. Customer service was no help at all!”
Response from collectionsetc.com:
Verified Customer
“The product picture showed a bowl with 3 berry bushes in it. Did not say anything about no bowl. Received 3 branches with berries. Misleading.”
5.0
1.0
Response from collectionsetc.com:
We appreciate the opportunity to service your purchasing needs. Collections Etc. has a 100% Satisfaction Guarantee and we accept returns within 60 days. Thank you for choosing Collections Etc.
Verified Customer
“It took me four tries to complete order. Each time it said cart empty when I had two items in it!!!! Next time I won't bother!!”
Response from collectionsetc.com:
We apologize for any inconvenience. We appreciate your feedback and will forward your feedback to the appropriate department for review. We appreciate the opportunity to service your purchasing needs. Thank you for choosing Collections Etc.
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