My son asked me to order a Louisville Slugger bat. After placing our order we found out it was out of stock. However, when we received the email notification, we were offered a solution! Refund, or upgrade, and they even asked if we wanted to change the color of lizard skin to match the new bat. We are VERY happy about the upgrade, the offer of a solution, rather than just disappointing news, and how considerate they were to ask about matching lizard skin since the previous was a patriotic color way and wouldn't have matched the new color scheme. My son has received the new bat and couldn't be happier. Happy kid, happy life. Thank you!!!!