"First, I contacted closeoutbats via their Instagram account with a question about a product I was interested in. They responded almost immediately. I had a young catcher I work with buy a Rawlings heart of the hide mitt from them and they got it for an outstanding price so I thought I would buy myself something too! We placed an order and within 5 minutes received a call that something with our address was off. A real person, Roy, himself, saw our order as soon as we placed it and reached out and corrected the issue. Placed the order Sunday morning and it arrived Tuesday afternoon, during the Christmas rush. Unbelievable prices, unbelievable people. I won't be ordering from anywhere else."