I was very skeptical of using City Tickets bc I hadn't heard of them before. However, the ordering process was easy. I did not get a confirmation so I called and William helped me troubleshoot why I hadn't received them. They had to be sent to a different email address, but he stayed on the phone with me the entire time until I got everything. I am very happy with the purchase and customer service. Even more impressed that I was able to get tickets for a concert that was completely sold out! I will definitely use them again.