I was a first time user and could not find the information about how to download my tickets. The email link was so tiny that it took about 20 minutes and 4 people before one of us figured it out. We missed the first 20 minutes of an hour long concert. Was very frusterated and swearing we would never use this system again. I am guessing that we now know where to look for the tiny email username and password so we won't have this problem again? Other than that, the concert was great. Sound quality and taping of it was super awesome too.