1,873 Verified Customer Reviews
1,873 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.9
Overall Star
Rating
5-star reviews
About this Company
2 days ago
The customer service representitive was friendly, fast, and efficient. My one issue during the order process is that there is no verification on the coin details. I was not able to review in the checkout process so I had to go back to emails to make sure I had the correct design entered. If a customer could review the coin design in the "cart" that would be very beneficial.
3 days ago , BC
So easy to work through. The proof went beyond my expectations. Can't wait to get them in my hand
4 days ago
Overall pleasant experience. Everyone has been courteous and quick to respond.
1 week ago , TX
Always great!
1 week ago , TN
Phone communication and cooperation with Michele in 'proofing' the product was very good.
The final proof looks great! This, my first experience with Challenge Coins has been
very positive. Ask me to comment again after I receive the finished product which I am
anticipating being top notch.
2 weeks ago , MO
Worked with me on several iterations of a proof to make the perfect product without issue. Also very competitively priced.
2 weeks ago , CO
The whole experience was wonderful. The sales representative was great, Michele answered all of our questions quickly and professionally.
2 weeks ago , TX
I was really impressed, and this will be my go to vendor for future challenge coins!
2 weeks ago
Coins are of excellent quality and one of most popular sales items we have.
2 weeks ago , NM
Challenge Coins Limited are my go-to for designing unique challenge coins for my organizations. The staff is courteous and the designers pay attention to every last detail. I have no doubt that my current order will be as exceptional as my previous.
2 weeks ago
I had to place my order over the phone per company policy and that experience was great and seamless.
2 weeks ago , FL
Great and timely service!
3 weeks ago , FL
Was not real excited about the additional $100 charge to reset the molding etc.. I thought this charge should have been $0 due to Covid 19 and the supply chain. Didn't order to find out my order was sitting on a ship in the pacific and couldn't get to the US.
I have ordered 5 times, what is the issue with the molding charge?
Company Response
Hello Dave, and Thank You for reaching out via Shopper Approved Reviews.
To create your coins, a mold is required. We keep molds in storage for two years, after which, the mold is destroyed to manage shelf-space. The exception to this is when the coin is reordered within the two year window, which resets the clock on retaining the mold in storage. This policy is completely outlined in every order confirmation and purchase agreement we accept from a customer.
We are confused as to why you may have thought COVID-19 or Supply Chain issues (which we do not have) would effect the 2-year mold retention policy.
Lastly, we do not, and have never used ships to deliver our products to our customers. We only use express air shipping via UPS/FEDEX/DHL. Therefore, we cannot respond to your last comment regarding your order being on a ship in the Pacific Ocean.
3 weeks ago , OH
Have ordered here in the past. Great product at a good price.
3 weeks ago
Challenge Coins provided incredible customer service. They provided quick feedback for my coin ideas in the form of proofs for me to compare and contrast until I found the style I was looking for. I would recommend them to anyone looking to create a high quality coin for their organization.
4 weeks ago
I have recommended you to several people
4 weeks ago , TX
10/10 fast and easy with excellent service.
11/02/2022 , NJ
Everything went smooth and easy. Will deal with them in the future.
10/31/2022 , SC
I've used Challenge Coins Ltd several times before while serving in the US Coast Guard so when my current organization began looking for a vendor, I recommended them highly. This time was like every other experience with the company; developed our idea/artwork quickly, exceptional attention to detail, responsive customer service, quick & easy ordering process.
I'm certain we will reorder from Challenge Coins Ltd when the time comes.
10/29/2022 , NY
I have not received the coins as of yet, but the process was very efficient.
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