Now that my rug has arrived, I want to state very clearly that, with two exceptions, the full experience has been excellent. My husband and I are delighted with the quality of the rug -- new, not antique. The service has been of equal, high quality. Two minor exceptions: I hate being asked to evaluate a product before I've even seen it; directly after purchase the only thing I should be asked to evaluate was the website. Second, the photos on the website were not well lit, so that "seeing" the rug was more difficult than necessary. However, given the lovely rug I am now sitting upon, I will gladly turn to Catalina again in the future.