Rose was exceedingly helpful and patient with my several questions in assisting with my decision between two beautiful rugs. I shopped online, looking at many rug websites and examining hundreds of rugs, comparing the rug quality of wool types, knots per inch, etc, and was impressed with the transparency that Catalina Rugs provides. They were also the best educational website to learn more about the different Persian and Oriental rugs, like Tabriz, Heriz, Malayer, etc. Shawn appears in many of the rug educational videos on their website, and his clear explanations proved invaluable in helping me decide on a Tabriz.
The rug was shipped quickly and well protected. The protective wrapping around the rug was high quality, composed of material nearly identical to a tarp, and colored white without grommets. A free bonus was the perfectly sized rug pad for my non-standard sized Persian rug. I will replace the perfectly good rug pad with a SpillGuard Pad, as I spill things easily, yet what a nice gesture that reflects caring shop owners for their high quality rugs.