canvaschamp.com Reviews

Gab - 01/02/2023

The canvas is much thinner than the website shows. Quality is ok, but looks cheaper than other companies I’ve used in the past

1 Company Review

Gab

01/02/2023 - Mi

good, easy site to work with and order from. Will see how the quality is and how satisfied we are with the product First order received wasn't complete. I was missing my prints, mobile stands and metal prints. They kept telling me to email and wait 48 hours for processing. I emailed almost everyday and 4 phone calls, 3 weeks later The rest of the order shows up and the prints are bent or folded. The mobile stands are all broken, scratched and the writing is backwards! Also the metal prints have a yellow tint to them. Very disappointing given I kept telling them these were also Christmas gifts that I ordered at thanksgiving. Should have been plenty of time, however it was my surprise these were coming from India! The packaging for both shipments was very poor, not in a box and limited protection for items that cost a lot of $$. Again, disappointing in the quality and transparency of being made overseas. The pictures on the web look much better than what I've received

shanna - 09/21/2022

Always satisfied

Company Response

Hi Shanna

Thank you for the kind words! It always makes our day to hear that people like you enjoy our product. Our customer service team goes above and beyond to provide personalized solutions for our community, so it’s wonderful to hear that they exceeded your expectations.

Best Wishes
Canvas Champ.

1 Company Review

shanna

09/21/2022 - Louisiana

Always great service

Amy - 09/02/2022

What I ordered was a 0.50” laminated canvas wall display. In 2019, I placed the exact same order with different photos, except I their base size was 0.75” at that time. What I received this time was very poor quality compared to in 2019. It was half as thick (yes.), the lamination was non-existent, the canvases were not centered on the frame when mounted (could see it on the sides), and the backing just underneath the canvas was paper instead of a board. I don’t mean that I selected a backing, I mean the material that they use to go over the frame. The paper cheap version allow the edges of the frame to be seen under the canvas whereas the hard board they used to place there gave really nice crisp corners and a very flat face. In addition to the overall quality changed, one of my canvases had a staple under the front edge of the image that was very obviously missed in a quality check and some frames were bent or something because they didn’t sit flush to the wall. I reached out to customer service - they handle nothing over the phone, but rather ask you to send you an email. They were good about responding to the email, thankfully. They ended up printing them in India at .75” thickness (which is nearly 1” in actuality), on the quality backing, and with a very nice lamination. They look like gallery art now! That being said, I have no idea how you would go about ordering what they sent me after I had issues. I could be wrong, but I am suspecting that they outsource to a printer within the country first, but if necessary, will have their original India location print them. The ones I received after expressing my concerns, looks identical to the ones I received in 2019. I’m happy overall with the final product, but it wasn’t an easy process to get it. Four photos included of the poor quality ones that I first received in 2022.

Company Response

Hi Amy,

We apologize for your experience with canvas champ, We believe in 100% quality and customer satisfaction, Please do contact [email protected] so we can sort things out and give you the service we are known for to make your rating change from 3 Star to 5 Star.

Best Wishes
Canvas Champ

1 Company Review

Amy

09/02/2022 - North Dakota

I've ordered with CanvasChamp several times. In 2019, it was seamless and I received a high quality canvas wall display. In 2022, I received canvases that were very poor quality in the frame, lamination, mounting of the canvas, and overall quality control issues. Thankfully, it was resolved with customer service, but I'm not sure I will order from you again since it was so much trouble to get what I ordered.

Ana - 08/15/2022

Bigger than expected

Company Response

Hi Ana, 

Thanks very much for your balanced and fair review of Canvas Champ. I’m glad you felt our quality and service were well done. It’s something we’ve worked hard on and we’re pleased our efforts resonated with you.

Please let us know if you have any other questions or concerns.

Best Wishes
Canvas Champ

1 Company Review

Ana

08/15/2022 - California

Efficient and good quality

Rebecca - 03/08/2022

Excellent quality!

1 Company Review

Rebecca

03/08/2022 - Texas

Great experience!