We didn't even get to go on out trip because of this bloody virus crisis but I must say the customer service has been excellent! We dealt with someone called, Stefanie Vieira, she was great start to finish. She made the whole booking process easy and stress free. When covid-19 came and we could no longer travel she was, again, superb. Very prompt replies to email, very sympathetic and offered a full refund. We did lose our deposit but they said we could use it as credit for a future booking with no expiration date which is great. The whole thing was a crisis and very stressful knowing our once in a life time trip was cancelled and that we could potentially lose 1000s of pounds. Stefanie made a terrible situation slightly more bearable, I cannot commend her enough. Even though we didn't get to go on our adventure I would definitely book with them again...and probably will when this whole nightmare is over.