butcherblockco.com Reviews

About this Company

Butcher Block Co. is a leading online seller of residential and commercial kitchen furniture and accessories and the top online dealer for John Boos & Co.

  • Shipping is FREE (orders of $75 or more) 
  • We Guarantee Satisfaction and Lowest Prices
Our specialty is ALL THINGS BUTCHER BLOCK. We are the Go-To-Experts for...  
  • standard-size and custom wood countertops
  • butcher blocks and butcher block tables 
  • kitchen islands, carts and work stations 
  • cutting boards, carving boards, and chopping blocks
  • dining tables for homes, restaurants, bars, and delis
  • bakers' tables for avid bakers and commercial bakeries
  • stainless steel-top work tables and enclosed-base steel cabinets
  • stainless steel compartment, platter and bakery sinks 
Our experts are always available to help by phone during business hours at (877) 845-5597 or by email at [email protected].

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38 Product Ratings and Reviews

Liftgate Unloading Service for Freight Shipment

Liftgate Unloading Service for Freight Shipment

View Product on Site   View Product on Site

3.5

Overall Star
Rating

5 Shopper Approved - Review Star
20
(53%)
4 Shopper Approved - Review Star
2
(5%)
3 Shopper Approved - Review Star
3
(8%)
2 Shopper Approved - Review Star
3
(8%)
1 Shopper Approved - Review Star
10
(26%)

About this Company

Butcher Block Co. is a leading online seller of residential and commercial kitchen furniture and accessories and the top online dealer for John Boos & Co.

  • Shipping is FREE (orders of $75 or more) 
  • We Guarantee Satisfaction and Lowest Prices
Our specialty is ALL THINGS BUTCHER BLOCK. We are the Go-To-Experts for...  
  • standard-size and custom wood countertops
  • butcher blocks and butcher block tables 
  • kitchen islands, carts and work stations 
  • cutting boards, carving boards, and chopping blocks
  • dining tables for homes, restaurants, bars, and delis
  • bakers' tables for avid bakers and commercial bakeries
  • stainless steel-top work tables and enclosed-base steel cabinets
  • stainless steel compartment, platter and bakery sinks 
Our experts are always available to help by phone during business hours at (877) 845-5597 or by email at [email protected].

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Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Ben F - 06/18/2023

Absolutely necessary if you don't have a loading dock.

Ben F

06/18/2023 - VA


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Laurence S - 06/17/2023

Driver was professional but I thought the service included unpacking and putting it in the house.

Laurence S

06/17/2023 - TN

Good experience


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Kimberly S - 03/01/2023

Service a big help

Lift gate service is the only way to handle a heavy item. The delivery service unloaded our item and placed it in our garage. So glad for the service


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Sandra T - 02/20/2023

Very pleased with delivery service. Well worth the extra mmoney to save our backs. They have the equipment and knowledge to move heavy items.

Sandra T

02/20/2023 - VT

Very accommodating with prompt answers to our questions. Great company to deal with.


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Charles B - 01/31/2023

good service

Charles B

01/31/2023 - CT

n/s


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Kyle B - 01/25/2023

The delivery guy was great

Kyle B

01/25/2023 - TN

Beautiful table


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Peter C - 12/17/2022

Driver was not helpful for 2 elderly people in assisting with table.

Peter C

12/17/2022 - NY

Product is great freight service company is terrible


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Deborah K - 12/17/2022

My top was Loaded into my garage.

Deborah K

12/17/2022 - WI

Easy to choose item and size.


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Carolyn W - 12/02/2022

Keepsake piece to pass onto my children!

Carolyn W

12/02/2022 - MI

Happy to find this product. Exactly what I was looking for!!


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Erin - 10/20/2022

I paid to have my order delivered to my home with the lift gate, and when I receive a call that it was to be delivered, I told the transportation company that I had a narrow driveway and to bring a smaller truck. The driver called me the morning of the delivery that did not match my delivery time and I was at work. The driver basically told me that if I wanted my table that he had to bring it to my work and load it in my car. Pretty disappointed with the delivery process.

Erin

10/20/2022

All is good with my product but the delivery was a challenge


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Brian S - 10/01/2022

Block was too long to use the liftgate on the freight carrier that was provided. But the driver and I devised a scheme that got it off the truck without issue and with relative ease


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Robin C - 09/20/2022

Never contacted me to alert to drop off. I was lucky to be there. The intention was to drop it in the dirt driveway and leave. I requested it be brought to the porch. I do not understand what I was paying 150 for.

Robin C

09/20/2022 - ME

Table was /is great. Delivery system sucked.


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Sally M - 09/01/2022

Driver ripped down parts of a tree pulling up to front of the house, then pulled around the corner and did the same damage to a 2nd tree. When we complained he was unapologetic and said just doing his job. He then rudely plopped delivery at the end of the driveway on public sidewalk. Only after more complaining did he bring delivery into the driveway. This is what we paid extra for

Sally M

09/01/2022 - NY

Delivered even earlier than originally promised, which was great. Beautiful piece. Will last for generations


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Dana J - 08/15/2022

The delivery service was awful. The product was originally expected mid-August. We received an email that it shipped earlier than expected and watched the tracking. On the day that it was supposed to be delivered per the tracking I reached out to the delivery company to find out when it would arrive so that we could be there but got no response. The following day the butcher block was received. My husband was walking out the door to go to work when they arrived. The driver damaged our driveway with the lift gate. The shipping company was called and they stated they are not liable for any damage. Photos were submitted. The drive was rude and we never got a call that they were arriving. My husband wrote damaged on the receipt as instructed multiple times by Butcher Block Co and because the exterior box was damaged, the driver scribbled it out stating that the receipt could not be written on. It was just an overall terrible experience.

Company Response

We are very sorry to learn of your unfavorable experience with the delivery company. We will be sure to share your feedback with the manufacturer, John Boos & Co., who contracts with independent freight carriers for the delivery of heavy or oversized loads. Sincerely, ButcherBlockCo.

Dana J

08/15/2022 - FL

We are pleased with the Butcher Block received but the delivery was awful. I would not order again based purely on the delivery service.


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Nina - 07/13/2022

I paid for liftgate service. When the delivery company was scheduling the delivery they said the counter was too long and didn't fit within their limits. They had to send me an email and I had to reach out to the butcher block company, but they immediately reimbursed me. No dissatisfaction. The survey just doesn't offer a "N/A" option.

Merchant Response

butcherblockco.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.
Nina

07/13/2022 - WA

Surveys. So tired of surveys. The countertop is awesome. Thank you!


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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dawn F - 06/13/2022

Friendly and good!


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Sherrie S - 06/08/2022

Lift gate not received.

Did not receive this service. Please refund payment.

Sherrie S

06/08/2022 - SC

No issues with them.


Liftgate Unloading Service for Freight Shipment
Liftgate Unloading Service for Freight Shipment
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Anonymous Customer - 05/29/2022

Ordered lift gate service. Paid for lift gate service. Company who delivered actually didn't provide lift-gate service for the length of the counter. Contacted Butcher Block Co to let them know and they immediately responded and had the reimbursement deposited in my account the same day.


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
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Colin N - 03/14/2022

This service was great.


Liftgate Unloading Service for Freight Shipment
Shopper Approved - Verified Customer
Liftgate Unloading Service for Freight Shipment
See more product reviews

Cynthia L - 03/04/2022

Our island top arrived in great condition with efficiency and great communication.


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