butcherblockco.com Reviews
About this CompanyButcher Block Co. is a leading online seller of residential and commercial kitchen furniture and accessories and the top online dealer for John Boos & Co.
- Shipping is FREE (orders of $75 or more)
- We Guarantee Satisfaction and Lowest Prices
- standard-size and custom wood countertops
- butcher blocks and butcher block tables
- kitchen islands, carts and work stations
- cutting boards, carving boards, and chopping blocks
- dining tables for homes, restaurants, bars, and delis
- bakers' tables for avid bakers and commercial bakeries
- stainless steel-top work tables and enclosed-base steel cabinets
- stainless steel compartment, platter and bakery sinks
38 Product Ratings and Reviews
3.5
Overall Star
Rating
About this Company
Butcher Block Co. is a leading online seller of residential and commercial kitchen furniture and accessories and the top online dealer for John Boos & Co.
- Shipping is FREE (orders of $75 or more)
- We Guarantee Satisfaction and Lowest Prices
- standard-size and custom wood countertops
- butcher blocks and butcher block tables
- kitchen islands, carts and work stations
- cutting boards, carving boards, and chopping blocks
- dining tables for homes, restaurants, bars, and delis
- bakers' tables for avid bakers and commercial bakeries
- stainless steel-top work tables and enclosed-base steel cabinets
- stainless steel compartment, platter and bakery sinks
Ben F - 06/18/2023
Absolutely necessary if you don't have a loading dock.
06/18/2023 - VA
Laurence S - 06/17/2023
Driver was professional but I thought the service included unpacking and putting it in the house.
06/17/2023 - TN
Good experience
Kimberly S - 03/01/2023
Lift gate service is the only way to handle a heavy item. The delivery service unloaded our item and placed it in our garage. So glad for the service
Sandra T - 02/20/2023
Very pleased with delivery service. Well worth the extra mmoney to save our backs. They have the equipment and knowledge to move heavy items.
02/20/2023 - VT
Very accommodating with prompt answers to our questions. Great company to deal with.
Charles B - 01/31/2023
good service
01/31/2023 - CT
n/s
Kyle B - 01/25/2023
The delivery guy was great
01/25/2023 - TN
Beautiful table
Peter C - 12/17/2022
Driver was not helpful for 2 elderly people in assisting with table.
12/17/2022 - NY
Product is great freight service company is terrible
Deborah K - 12/17/2022
My top was Loaded into my garage.
12/17/2022 - WI
Easy to choose item and size.
Carolyn W - 12/02/2022
Keepsake piece to pass onto my children!
12/02/2022 - MI
Happy to find this product. Exactly what I was looking for!!
Erin - 10/20/2022
I paid to have my order delivered to my home with the lift gate, and when I receive a call that it was to be delivered, I told the transportation company that I had a narrow driveway and to bring a smaller truck. The driver called me the morning of the delivery that did not match my delivery time and I was at work. The driver basically told me that if I wanted my table that he had to bring it to my work and load it in my car. Pretty disappointed with the delivery process.
10/20/2022
All is good with my product but the delivery was a challenge
Brian S - 10/01/2022
Block was too long to use the liftgate on the freight carrier that was provided. But the driver and I devised a scheme that got it off the truck without issue and with relative ease
Robin C - 09/20/2022
Never contacted me to alert to drop off. I was lucky to be there. The intention was to drop it in the dirt driveway and leave. I requested it be brought to the porch. I do not understand what I was paying 150 for.
09/20/2022 - ME
Table was /is great. Delivery system sucked.
Sally M - 09/01/2022
Driver ripped down parts of a tree pulling up to front of the house, then pulled around the corner and did the same damage to a 2nd tree. When we complained he was unapologetic and said just doing his job. He then rudely plopped delivery at the end of the driveway on public sidewalk. Only after more complaining did he bring delivery into the driveway. This is what we paid extra for
09/01/2022 - NY
Delivered even earlier than originally promised, which was great. Beautiful piece. Will last for generations
Dana J - 08/15/2022
The delivery service was awful. The product was originally expected mid-August. We received an email that it shipped earlier than expected and watched the tracking. On the day that it was supposed to be delivered per the tracking I reached out to the delivery company to find out when it would arrive so that we could be there but got no response. The following day the butcher block was received. My husband was walking out the door to go to work when they arrived. The driver damaged our driveway with the lift gate. The shipping company was called and they stated they are not liable for any damage. Photos were submitted. The drive was rude and we never got a call that they were arriving. My husband wrote damaged on the receipt as instructed multiple times by Butcher Block Co and because the exterior box was damaged, the driver scribbled it out stating that the receipt could not be written on. It was just an overall terrible experience.
Company Response
We are very sorry to learn of your unfavorable experience with the delivery company. We will be sure to share your feedback with the manufacturer, John Boos & Co., who contracts with independent freight carriers for the delivery of heavy or oversized loads. Sincerely, ButcherBlockCo.
08/15/2022 - FL
We are pleased with the Butcher Block received but the delivery was awful. I would not order again based purely on the delivery service.
Nina - 07/13/2022
I paid for liftgate service. When the delivery company was scheduling the delivery they said the counter was too long and didn't fit within their limits. They had to send me an email and I had to reach out to the butcher block company, but they immediately reimbursed me. No dissatisfaction. The survey just doesn't offer a "N/A" option.
Merchant Response
07/13/2022 - WA
Surveys. So tired of surveys. The countertop is awesome. Thank you!
dawn F - 06/13/2022
Friendly and good!
Sherrie S - 06/08/2022
Did not receive this service. Please refund payment.
06/08/2022 - SC
No issues with them.
Anonymous Customer - 05/29/2022
Ordered lift gate service. Paid for lift gate service. Company who delivered actually didn't provide lift-gate service for the length of the counter. Contacted Butcher Block Co to let them know and they immediately responded and had the reimbursement deposited in my account the same day.
Colin N - 03/14/2022
This service was great.
Cynthia L - 03/04/2022
Our island top arrived in great condition with efficiency and great communication.
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