"I ordered a sign to be made from a photograph from Big Acrylic. This was a highly customized job and precise measurements were needed. Once received, there were a few issues that needed to be corrected. So, I contacted them and explained the nature of the problem. They understood the problem, corrected it promptly, and sent me a new one. As I explained the problem, they had a very upbeat and positive attitude which goes a long way (from a customer service perspective). Nothing is worse than dealing with a customer service problem when the service provider doesn't care about pleasing the customer. Big Acrylic did care and that is important when choosing a service like this. They did a fantastic job and I would recommend them to potential customers because they stand by the quality of their work. Great job!"