“I've had to order the same products for the second time because my first order was cancelled by the fraud department. I have no problem with that except I was not informed about any problems. So having expected my product on Tuesday, I now have to wait for about a week to get it. This was a bit disappointing because the fast shipping was a the biggest reason I chose to get it through best vacuum.”
Response from bestvacuum.com:
First, we would like to thank you for your order. We do apologize for the delay you experienced due to our Fraud Prevention measures. Please note, orders placed online that fail the fraud detection barrier receive an email notification at cancellation regarding the order status. This email would go to the customer on the first business day that the fraud notice was given.
We are pleased we were able to assist you with follow up communications and that your order was completed as soon as we were able to confirm the validity of your order.
If there is anything further we may do to make your shopping experience more enjoyable in the future, please do not hesitate to contact us directly.
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Live Chat: www.bestvacuum.com
Again, we thank you for your business and look forward to assisting you again in the future!