If it weren't for a number of popups asking how I heard about your site, if someone could help me, on and on, I'd have given it a 4 or 5. I had to constantly stop to move the boxes so I could continue my order. If I need help I can ask for it and feel sure I could figure it out. But I do look forward to getting this light fixture. I need it badly. A little pricy (I had to have a pull chain and that's hard to find), but hopefully it'll be worth the extra $.