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6,693 Verified Customer Reviews

6,693 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
5469
(81.7%)
4 Shopper Approved - Review Star
851
(12.7%)
3 Shopper Approved - Review Star
217
(3.2%)
2 Shopper Approved - Review Star
51
(0.8%)
1 Shopper Approved - Review Star
105
(1.6%)

Price Satisfaction
4.4
5 Shopper Approved - Review Star
1022
4 Shopper Approved - Review Star
327
3 Shopper Approved - Review Star
118
2 Shopper Approved - Review Star
28
1 Shopper Approved - Review Star
60
Product Satisfaction
4.4
5 Shopper Approved - Review Star
1087
4 Shopper Approved - Review Star
226
3 Shopper Approved - Review Star
106
2 Shopper Approved - Review Star
29
1 Shopper Approved - Review Star
107
Delivery Time
4.0
5 Shopper Approved - Review Star
813
4 Shopper Approved - Review Star
251
3 Shopper Approved - Review Star
168
2 Shopper Approved - Review Star
62
1 Shopper Approved - Review Star
159
Customer Service
3.8
5 Shopper Approved - Review Star
320
4 Shopper Approved - Review Star
93
3 Shopper Approved - Review Star
53
2 Shopper Approved - Review Star
43
1 Shopper Approved - Review Star
102
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Shopper Approved - Verified Customer Michelle D.
Today , FL

Customer service did a fair job at contacting me back with my concerns, however, they told me that the only thing they could do to help me was to send a technician out to look at the bed frame to find out why it was so noisy. Customer service said that was the best help they could provide and made me feel as if it was my fault because I didn't properly inspect the furniture once it was assembled the day of delivery. It wasn't until that night when I lay in the bed that I realized how noisy it was.

Product Satisfaction
1/5
Price
2/5
Customer Service
1/5
Delivery
5/5
Crown Mark Furniture Emily Captain's Bedroom Set in Black
Crown Mark Furniture Emily Captain's Bedroom Set in Black
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Today

The bedroom set is beautiful. There is lots of storage. The bed itself, however, is SO NOISY. the bed creeks and sounds like it is falling apart when you lay down or turn over. I contacted customer service about it and they sent a technician to look to make sure that the bed was put together correctly, which it was. The technician even said that he didn't know why it was so loud. Customer service told us that sending the tech out was the best they could do since we didn't tell them on the day of delivery about the noise. If you pay the extra money to get the furniture put together, make sure that when you inspect it, you actually get on the bed and roll around.


W
Shopper Approved - Verified Customer Wilson
Today , OH

This was the simplest furniture purchase I've ever made. GReat customer service rep helped me during the purchase, delivered months faster than anyone else and the delivery team was very efficient.

Product Satisfaction
5/5
Price
5/5
Delivery
5/5
Catnapper Wembley Power Headrest Lay Flat Reclining Sofa in Walnut
Catnapper Wembley Power Headrest Lay Flat Reclining Sofa in Walnut
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Today

Comfortable, well made, high quality couch

Catnapper makes the most comfortable furniture in the US. The Wembley is no exception. Soft real leather, smooth power adjustments. I wish I'd gotten the lumbar, but it wasn't available. The power headrest isn't worth the money, but the couch is a great buy. I've got two other catnappers, one used as a bed for a very ill family member, 5 years later they still look and feel new.


C
Shopper Approved - Verified Customer Carol S.
5 days ago , PA

Great deals


J
Shopper Approved - Verified Customer June H.
6 days ago , NJ

SAMANTHA HELPED ME TODAY. LOOKING FORWARD TO MY ORDER IN 4-5 WEEKS.


B
Shopper Approved - Verified Customer Brandon D.
1 week ago , AL

fast


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