Such easy people to work with. Love the website and the way it navigates. In setting up our basketball court, there were measurements that I wanted to get exact before building a wall and pouring concrete. When calling customer service to get specifics the gentlemen I spoke with was extremely kind. The measurements they had documented, he gave me right away - however there was one I needed and did not have and he went out to the warehouse to measure it by hand so that I would be able to build my court before receiving the hoop. I truly appreciated all the help.