My experience with the BasketballGoal Store was outstanding. The shipper was Estes and they were awful. Several times they told me I was going to get my shipment then they didn't show up. After a couple of weeks they finally said they lost the package. The BasketballGoal store immediately sent a new one. When Estes finally delivered that one it looked like it had been dropped from an airplane. Literally every box was torn open. I couldn't believe all the parts were still there. The basketball hoop is incredibly well built. Very satisfied with the product and the BasketballGoal store.