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14,330 Verified Customer Reviews

14,330 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
9975
(69.6%)
4 Shopper Approved - Review Star
3236
(22.6%)
3 Shopper Approved - Review Star
922
(6.4%)
2 Shopper Approved - Review Star
117
(0.8%)
1 Shopper Approved - Review Star
80
(0.6%)

Customer Service
4.3
5 Shopper Approved - Review Star
273
4 Shopper Approved - Review Star
73
3 Shopper Approved - Review Star
48
2 Shopper Approved - Review Star
21
1 Shopper Approved - Review Star
22
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5000+ 5-star reviews
8 years collecting reviews
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J
Jeff A.
4 days ago , PA

We are having our future retirement home being built and we ordered 4 faux trusses for the cathedral ceiling in the great room and 4 matching faux beams for the master bedroom (Heritage Dark Walnut). We had the builder install them during the construction process (he said the beams were easy, but as would be expected, the trusses were a little trickier to install). Although the house isn't quite finished, the beams and trusses look awesome! We are extremely pleased with the end result. Our builder has told us that everyone that comes into the house can't believe that they're not real! What more can we ask for than that!

Customer Service
5/5

K
Kane
2 weeks ago , MO

Great product and great customer service. Original beam wasn't packed and shipped the best. Had a small crack in corner. Received new beam without hassle. Delayed project, but great customer service experience.

Customer Service
5/5

G
Garage D.
2 weeks ago , NY

Wonderful experience and customer service was extremely knowledgeable and helpful.

Customer Service
5/5

C
Cris K.
2 weeks ago , CO

Best purchase I have made for my home! My beams finished my family room and look amazing


F
Fireplace M.
04/05/2022 , NY

Your products are top or the line! I am ecstatic about how beautiful my fireplace makeover is coming out! Once it is done I will send pics of before and after. Thank you again for all your help. Your phone rep. was great.

Customer Service
5/5

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