The Baker Bros. Dozen

Baker Bros has been an Arizona family owned and operated company since 1945. With almost 70 years of experience in the community, we have been fortunate to help many friends and their families.

While others may offer a big box of “stuff”, our focus has been and remains flooring for 8 decades.

Our flooring design consultants average more than 20 years of flooring experience, and continue formal education programs on the latest trends that allows them to offer you the best expert advice.

EXPERT INSTALLATION – All our installation teams are experienced, licensed, bonded and insured, giving you the ultimate in satisfaction.

BUYING POWER: As Arizona’s largest flooring retailer and charter member of the National Floor Covering Alliance, our purchasing power allows us to offer you outstanding values on the best that flooring has to offer.

CONVENIENCE: Open 7 days a week, with 7 conveniently located showrooms, we are always “around the corner” for your convenience.

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616 Verified Customer Reviews

616 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.7

Overall Star
Rating

5 Shopper Approved - Review Star
498
(80.8%)
4 Shopper Approved - Review Star
74
(12%)
3 Shopper Approved - Review Star
23
(3.7%)
2 Shopper Approved - Review Star
13
(2.1%)
1 Shopper Approved - Review Star
8
(1.3%)

Would Buy Again
4.7
5 Shopper Approved - Review Star
505
4 Shopper Approved - Review Star
64
3 Shopper Approved - Review Star
17
2 Shopper Approved - Review Star
11
1 Shopper Approved - Review Star
19
Customer Service
4.1
5 Shopper Approved - Review Star
94
4 Shopper Approved - Review Star
16
3 Shopper Approved - Review Star
9
2 Shopper Approved - Review Star
9
1 Shopper Approved - Review Star
17
SHOW DETAILS

5-star reviews
250+

5-star reviews

8 years collecting reviews

About this Company

The Baker Bros. Dozen

Baker Bros has been an Arizona family owned and operated company since 1945. With almost 70 years of experience in the community, we have been fortunate to help many friends and their families.

While others may offer a big box of “stuff”, our focus has been and remains flooring for 8 decades.

Our flooring design consultants average more than 20 years of flooring experience, and continue formal education programs on the latest trends that allows them to offer you the best expert advice.

EXPERT INSTALLATION – All our installation teams are experienced, licensed, bonded and insured, giving you the ultimate in satisfaction.

BUYING POWER: As Arizona’s largest flooring retailer and charter member of the National Floor Covering Alliance, our purchasing power allows us to offer you outstanding values on the best that flooring has to offer.

CONVENIENCE: Open 7 days a week, with 7 conveniently located showrooms, we are always “around the corner” for your convenience.

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A
Anonymous Customer
03/25/2023 , AZ

The selection available gave a good range of choices and the installation process was predictable and well done.

Would Buy Again
5/5

M
Mike D.
03/15/2023 , AZ

Salesman was great- came to houses w samples, very accommodating

Installers were fantastic
Extremely professional

Would Buy Again
5/5

A
Anonymous Customer
03/08/2023

Service was timely. Installer was great. But there should have been 2 to move big furniture. My spouse had to help.

Would Buy Again
3/5

N
Norm M.
03/06/2023 , AZ

Installation crew top notch. Sales Assoc was most helpful . Overall great experience.

Would Buy Again
5/5

R
RB
03/03/2023 , AZ

I had a most rewarding shopping experience with my Baker Brothers' sales consultant Kathryn. She was cordial, knowledgeable, patient, and thorough as she guided me through various carpeting choices. The order was executed promptly, and the follow-up and scheduling were handled smoothly. The installation was first-rate. Our hard-working installer Chapo expertly fitted the pad and carpet in place, hiding the seams skillfully and finishing the transitions beautifully. The work area was clean when he was done. I am a demanding person, and I found no fault with the workmanship. Thank you, Baker Brothers, for making this facet of our home remodeling project rewarding and satisfying.

Would Buy Again
5/5

M
Mik L.
02/01/2023 , AZ

Karla was great and went extra mile to get best deal and delivery date. Great experience.

Would Buy Again
5/5

A
Anonymous Customer
12/30/2022 , AZ

On the day of delivery the time promised came and went. I called Customer Service and was then told a time much later in the day. This made our already scheduled day much more challenging.

First - I was disappointed that no one reached out to us FIRST with the rescheduled time. This should have been at minimum the day prior.
Second - we had several appointments we were balancing later in the day - including a physical therapy appt.

No validation of our inconvenience was mentioned. The only suggestion was to leave the installers there by themselves - not possible. We have a dog. Also I would never leave any worker in my house unsupervised. That is just wrong to expect people to do.
I believe this showed a lack of respect for customers. We scheduled this a month out and planned our day around the appt. time accordingly once we were provided the installation details.

Would Buy Again
1/5
Customer Service
1/5

B
Bobbie
12/30/2022 , AZ

We were very pleased with Baker Bros. From the show room and salesman to the excellent installation they were excellent

Would Buy Again
5/5

A
The Lansky’s
12/23/2022 , AZ

We enjoyed the entire process from start to finish with the Chandler Arizona location. Our point of contact Derik Irmer was wonderful to work with. We enjoy our new flooring! Thank you Baker Bros.

Would Buy Again
5/5

A
Andy A.
12/22/2022 , AZ

Enjoyable experience from selecting flooring through the installation. The installers were top notch - it was quality and efficient installation!

Would Buy Again
5/5

H
Howard A.
11/21/2022 , AZ

Since moving to AZ about 5 years ago we have used Baker Bros several times for carpeting as well as tile work. Based on our positive prior experiences we met with designer Kathryn Cates at the BB Arrowhead location. The tile in our 17+ year old home had been discontinued but Kathryn worked diligently to help us find a tile that was a very close match. The project was a little more difficult because we were replacing carpet with tile and wanted to retain our existing baseboards.

The project was completed this week and it looks great! The Baker Bros team--from design (Kathryn) to the guys laying the tile to the guys removing and reinstalling the baseboards--performed well!! Thanks Baker Bros for another job well done. We definitely will be back when we get to our next project.

Would Buy Again
5/5

S
Sharon B.
11/16/2022 , AZ

The whole experience was wonderful. Whitney led us through the purchase perfectly. The team of installers were knowledgeable and professional in every way.

Would Buy Again
5/5

B
Becky G.
11/14/2022 , AZ

First off, Roy is great! We appreciated his attention to detail and wonderful customer service. We are happy with our tile and the work the crew did. Thank you!

Would Buy Again
5/5

E
Edith
11/10/2022 , AZ

Excellent Job

Would Buy Again
5/5

B
Brenda
11/08/2022 , AZ

I've lived here in Phoenix since 1965. Baker Bros has always been the go-to place for flooring. My experience in the showroom was excellent and the installation was perfect. I couldn't be happier about choosing Baker Bros. The salesperson, Roy Bracamonte, made every aspect of this decision easy and my investment in wall-to-wall carpet was entirely worthwhile.

Would Buy Again
5/5

J
Jennifer
11/08/2022 , AZ

When I originally set up my appointment for carpet measurements, I was told furniture moving was a courtesy with the exception of pianos. After the measurements were taken , I was told they would not move antiques. Even though not all of my pieces of furniture are antique, I did manage to move all of it by myself, including my player piano. I am 70 years old. My carpet was a two day install being on a Wednesday and Friday. My installers had another job for Thursday. I didn't hear from them until 11:30 on Friday, saying they'd get to my house at 2:30. At 3:00 they called to say they were on their way. They arrived after 4. They had to finish on Saturday morning. It would have been nice to have received a courtesy phone call from scheduling to tell me of the delay. The installers did an excellent job and I am happy with the end product.

Would Buy Again
3/5
Customer Service
4/5

P
Pat
11/05/2022

Karla at the Mesa store helped us tremendously. Her patience, knowledge and communication skills were exceptional. She helped us choose the perfect area rugs.

Would Buy Again
5/5
Customer Service
5/5

D
Debbie
10/15/2022 , AZ

Carpet seam in one of bedrooms still very visible - not improving with walking and vacuuming g will recontact customer service for correction . Tile install in master closet well done - very polite and quality installation

Would Buy Again
4/5
Customer Service
3/5

D
Dewey's H.
10/13/2022 , AZ

My last two flooring jobs were provided by Baker Bros. If you're looking for flooring , look to Karla ( Mesa) for exceptional service . She's been on point to make sure your order is promptly expedited ! It seems many companies nowadays ,forget who you are after they get paid. I will surely look to her for all upcoming projects !!

Would Buy Again
5/5

M
Mendy's C.
09/09/2022

Baker Brothers were able to get the carpet installed for our vacation rental in a short amount of time before we arrived and brought in the furniture from the storage unit. They helped pick out the carpet over the phone as we were in Washington State and doing all the arranging over the phone. Worked out perfectly

Would Buy Again
5/5

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