bakerbros.com Reviews

On the day of delivery the time promised came and went. I called Customer Service and was then told a time much later in the day. This made our already scheduled day much more challenging.

First - I was disappointed that no one reached out to us FIRST with the rescheduled time. This should have been at minimum the day prior.
Second - we had several appointments we were balancing later in the day - including a physical therapy appt.

No validation of our inconvenience was mentioned. The only suggestion was to leave the installers there by themselves - not possible. We have a dog. Also I would never leave any worker in my house unsupervised. That is just wrong to expect people to do.
I believe this showed a lack of respect for customers. We scheduled this a month out and planned our day around the appt. time accordingly once we were provided the installation details.

We were very pleased with Baker Bros. From the show room and salesman to the excellent installation they were excellent

We enjoyed the entire process from start to finish with the Chandler Arizona location. Our point of contact Derik Irmer was wonderful to work with. We enjoy our new flooring! Thank you Baker Bros.

Enjoyable experience from selecting flooring through the installation. The installers were top notch - it was quality and efficient installation!

Since moving to AZ about 5 years ago we have used Baker Bros several times for carpeting as well as tile work. Based on our positive prior experiences we met with designer Kathryn Cates at the BB Arrowhead location. The tile in our 17+ year old home had been discontinued but Kathryn worked diligently to help us find a tile that was a very close match. The project was a little more difficult because we were replacing carpet with tile and wanted to retain our existing baseboards.

The project was completed this week and it looks great! The Baker Bros team--from design (Kathryn) to the guys laying the tile to the guys removing and reinstalling the baseboards--performed well!! Thanks Baker Bros for another job well done. We definitely will be back when we get to our next project.

The whole experience was wonderful. Whitney led us through the purchase perfectly. The team of installers were knowledgeable and professional in every way.

First off, Roy is great! We appreciated his attention to detail and wonderful customer service. We are happy with our tile and the work the crew did. Thank you!

Excellent Job

I've lived here in Phoenix since 1965. Baker Bros has always been the go-to place for flooring. My experience in the showroom was excellent and the installation was perfect. I couldn't be happier about choosing Baker Bros. The salesperson, Roy Bracamonte, made every aspect of this decision easy and my investment in wall-to-wall carpet was entirely worthwhile.

When I originally set up my appointment for carpet measurements, I was told furniture moving was a courtesy with the exception of pianos. After the measurements were taken , I was told they would not move antiques. Even though not all of my pieces of furniture are antique, I did manage to move all of it by myself, including my player piano. I am 70 years old. My carpet was a two day install being on a Wednesday and Friday. My installers had another job for Thursday. I didn't hear from them until 11:30 on Friday, saying they'd get to my house at 2:30. At 3:00 they called to say they were on their way. They arrived after 4. They had to finish on Saturday morning. It would have been nice to have received a courtesy phone call from scheduling to tell me of the delay. The installers did an excellent job and I am happy with the end product.

Karla at the Mesa store helped us tremendously. Her patience, knowledge and communication skills were exceptional. She helped us choose the perfect area rugs.

Carpet seam in one of bedrooms still very visible - not improving with walking and vacuuming g will recontact customer service for correction . Tile install in master closet well done - very polite and quality installation

My last two flooring jobs were provided by Baker Bros. If you're looking for flooring , look to Karla ( Mesa) for exceptional service . She's been on point to make sure your order is promptly expedited ! It seems many companies nowadays ,forget who you are after they get paid. I will surely look to her for all upcoming projects !!

Baker Brothers were able to get the carpet installed for our vacation rental in a short amount of time before we arrived and brought in the furniture from the storage unit. They helped pick out the carpet over the phone as we were in Washington State and doing all the arranging over the phone. Worked out perfectly

My entire experience with Baker Bros was done by phone. Steven Lineback, Design Consultant took care of all my needs from beginning to end. He was so helpful, professional and always returned calls and made sure I was satisfied through the whole project. I would definitely recommend Baker Bros to my friends!

Thank you