1 week ago , AZ
Since moving to AZ about 5 years ago we have used Baker Bros several times for carpeting as well as tile work. Based on our positive prior experiences we met with designer Kathryn Cates at the BB Arrowhead location. The tile in our 17+ year old home had been discontinued but Kathryn worked diligently to help us find a tile that was a very close match. The project was a little more difficult because we were replacing carpet with tile and wanted to retain our existing baseboards.
The project was completed this week and it looks great! The Baker Bros team--from design (Kathryn) to the guys laying the tile to the guys removing and reinstalling the baseboards--performed well!! Thanks Baker Bros for another job well done. We definitely will be back when we get to our next project.
2 weeks ago , AZ
The whole experience was wonderful. Whitney led us through the purchase perfectly. The team of installers were knowledgeable and professional in every way.
2 weeks ago , AZ
First off, Roy is great! We appreciated his attention to detail and wonderful customer service. We are happy with our tile and the work the crew did. Thank you!
3 weeks ago , AZ
3 weeks ago , AZ
I've lived here in Phoenix since 1965. Baker Bros has always been the go-to place for flooring. My experience in the showroom was excellent and the installation was perfect. I couldn't be happier about choosing Baker Bros. The salesperson, Roy Bracamonte, made every aspect of this decision easy and my investment in wall-to-wall carpet was entirely worthwhile.
3 weeks ago , AZ
When I originally set up my appointment for carpet measurements, I was told furniture moving was a courtesy with the exception of pianos. After the measurements were taken , I was told they would not move antiques. Even though not all of my pieces of furniture are antique, I did manage to move all of it by myself, including my player piano. I am 70 years old. My carpet was a two day install being on a Wednesday and Friday. My installers had another job for Thursday. I didn't hear from them until 11:30 on Friday, saying they'd get to my house at 2:30. At 3:00 they called to say they were on their way. They arrived after 4. They had to finish on Saturday morning. It would have been nice to have received a courtesy phone call from scheduling to tell me of the delay. The installers did an excellent job and I am happy with the end product.
4 weeks ago
Karla at the Mesa store helped us tremendously. Her patience, knowledge and communication skills were exceptional. She helped us choose the perfect area rugs.
10/15/2022 , AZ
Carpet seam in one of bedrooms still very visible - not improving with walking and vacuuming g will recontact customer service for correction . Tile install in master closet well done - very polite and quality installation
10/13/2022 , AZ
My last two flooring jobs were provided by Baker Bros. If you're looking for flooring , look to Karla ( Mesa) for exceptional service . She's been on point to make sure your order is promptly expedited ! It seems many companies nowadays ,forget who you are after they get paid. I will surely look to her for all upcoming projects !!
Baker Brothers were able to get the carpet installed for our vacation rental in a short amount of time before we arrived and brought in the furniture from the storage unit. They helped pick out the carpet over the phone as we were in Washington State and doing all the arranging over the phone. Worked out perfectly
09/01/2022 , AZ
My entire experience with Baker Bros was done by phone. Steven Lineback, Design Consultant took care of all my needs from beginning to end. He was so helpful, professional and always returned calls and made sure I was satisfied through the whole project. I would definitely recommend Baker Bros to my friends!
Great experience with Roy and the installation team.
07/05/2022 , AZ
Paula, our sales rep, was excellent. I'm so pleased with the quality and appearance of the tile I purchased.
06/25/2022 , AZ
Debra was great, she provided the information that was necessary to make our purchase. The installer was meticulous and did a great job.
We have a few 'unusual' loose threads that need to be addressed.
I've had my floors done by this company several times, I guess the biggest and most notable is the service you will receive and the product is the best! I had LVT installed 5 years ago it has been amazing how it has held up to my family and our furry friend, still looks like new! The installers do a complete and professional job. I'm very pleased worth the money! I have to say thank you to Brett Mossey for his help with our order!
06/05/2022 , MI
On both occasions, staff was most helpful in discussing the product, pointing out positive qualities of the material and any deficiencies, and went the last mile in securing the product that best fit the dimensions of the area to be tiled. We are very pleased with the result!
06/01/2022 , AZ
We needed to find a tile that was in our home from 6 years ago your sales people were able to find the exact match and help us purchase enough tile to finish the room between to already tiled areas. Now it looks like it was intended to be and we are very pleased. Ordering, receiving and picking up the tile was easy and all the people we dealt with were very pleasant & helpful. We will defiantly be back for future projects we are planning.
05/04/2022 , AZ
We are so glad we went to Baker Bros when we decided to replace our carpeting. Mark was so helpful when it came to deciding on a carpet and answered all our questions. Even with so many choices he helped us pick just the right carpet. The installers showed up right on time and did an amazing job. They were able to do the installation in one day and were even able to work around a couple pieces of furniture that couldn't be removed from the room. They cleaned up afterwards and hauled all the old carpeting and pad away. The carpeting is beautiful and we couldn't be happier.
04/30/2022 , AZ
I love my new carpet! My salesperson was pleasant and very knowledgeable. The installation was done well. However, due to short-staffing which everyone is experiencing now, the installation was delayed a bit. Overall I'm very happy. This is the second time I've used Baker Brothers. I chose to use them again because we are very happy with the tile that was installed in our former home.
04/28/2022 , AZ
Difficult to contact sales associate through Baker Bros telephone answering system. Never was able to talk with associate, Kimberly, when telephoning.
Did have one conversation which she initiated. Would have appreciated telephone call when Kimberly charged balance due on my carpet to credit card that I had used for first deposit. I would not have used that particular card again if I had been notified when balance was due! And I was not pleased that she had retained my credit card number and used it without notifying me.
The installation was professionally handled by a most able and courteous man.
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