bakerbros.com Reviews

4.7 Overall Satisfaction Rating

Based on 537 Ratings

5
437 (81.4%)
4
68 (12.7%)
3
17 (3.2%)
2
9 (1.7%)
1
6 (1.1%)
250+ 5 stars in a row

Would Buy Again

4.7 Average

5
(444)
4
(59)
3
(12)
2
(11)
1
(11)

Customer Service

4.2 Average

5
(84)
4
(14)
3
(6)
2
(8)
1
(11)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

bakerbros.com

About Us

The Baker Bros. Dozen

Baker Bros has been an Arizona family owned and operated company since 1945. With almost 70 years of experience in the community, we have been fortunate to help many friends and their families.

While others may offer a big box of “stuff”, our focus has been and remains flooring for 8 decades.

Our flooring design consultants average more than 20 years of flooring experience, and continue formal education programs on the latest trends that allows them to offer you the best expert advice.

EXPERT INSTALLATION – All our installation teams are experienced, licensed, bonded and insured, giving you the ultimate in satisfaction.

BUYING POWER: As Arizona’s largest flooring retailer and charter member of the National Floor Covering Alliance, our purchasing power allows us to offer you outstanding values on the best that flooring has to offer.

CONVENIENCE: Open 7 days a week, with 7 conveniently located showrooms, we are always “around the corner” for your convenience.

J

Judith
Today , AZ

5.0
Overall Satisfaction Rating

Everyone was very efficient and went out of their way to help me. The installation person was amazingly efficient handling things on his own and very careful. I am very pleased with the quality of the carpet. I bought flooring a few years ago from the same salesperson and came back because of his service at the time. So thank you
Would Buy Again
5/5
J

Julie
2 days ago , AZ

1.0
Overall Satisfaction Rating

I left a comment regarding an order for a case of tile I saw at the showroom. When it came it was not even close to the sample by a long shot. Since they do not do refunds we picked out another choice from their
showroom. Our order was placed mid March. One case, 6 pieces. Baker Brothers response side stepped the whole issue, it is not the fact it was 12 year old tile we were replacing and trying to match. We knew that. The fact was the sample we picked from YOUR showroom and what was received was completely different in a big way and our second place choice we did not get the 6 pieces until a few days ago. 4 months to get a case of tile. That is the issue along with being non-refundable. It's like the guys in California warehouse grabbed a box of tile off the shelf and said "send this, they can't return it anyway."
Would Buy Again
1/5
CustomerService
1/5
L

Leslie
3 days ago , AZ

5.0
Overall Satisfaction Rating

My sales rep Kathryn was awesome!

I visited a competitor of theirs down the street when shopping and when that person (the owner) heard how small my house was (600 sq ft coverage) you could literally "see" her turn her nose up. She pointed me to the samples and left the showroom. Not Kathryn. I visited her twice and both times she spent a considerable amount of time with me, showing me the different floor types, giving me pros and cons. Even discussing why a lighter color would work better than a darker one in my small space.

One of the local "outlet" stores offered me a free quote on install and sent some teenager out to measure my house (who came late and measured wrong) . Not only did they mess up the measurement, their quote (for less square ft because of the mis-measurement) was over Baker Brothers price.

Baker Brothers came out and measured accurately. Their installer came out on time, worked efficiently and very well, and had me all finished up in about 2 days. My floors are absolutely gorgeous and I owe it all to Kathryn who spent the time helping me pick just the right vinyl flooring instead of just pointing me to the showroom and walking away. She was a true "interior decorator" - not just a "salesperson."
Would Buy Again
5/5
S

Satisfied C.
6 days ago , AZ

5.0
Overall Satisfaction Rating

This is the third time we have had Baker Brothers install flooring in this house. First time was to replace carpet in Master bedroom. staircase. and laminate flooring in the dinning room and living room. Second time was to replace place carpet in Master bedroom and redo the stair case. this last time was to ceramic tile the entire down stairs. Each time we were extremely satisfied and was great that we were able to work with Derik all these years. He knows his products. Works with his clients to give them the right products. Does a great job of explaining all aspects of the installation.
Would Buy Again
5/5
R

Ron
1 week ago

2.0
Overall Satisfaction Rating

Our initial contact with Whitney was good. Our installation dates were changed three different times and we did not hear about the changes until the installer contacted us for our new install dates after we had already taken days off work and made other plans, IE hotel reservations. The gentleman who did the measurements was very good and efficient. The best part of our experience was the installer. His name is Chapo. He was very good at his job and went above and beyond all expectations. If it wasn't for installer Chapo we would not give as high a rating as we have. Overall the front end experience was just decent but the carpet and instal was fabulous.
Would Buy Again
2/5
K

Karen H.
2 weeks ago , AZ

5.0
Overall Satisfaction Rating

Everyone I spoke to was great!! Very helpful and did their best to make me happy. I changed my mind several times and they were patient and professional with me. Especially Kim and Steve. :)
Would Buy Again
5/5
CustomerService
5/5
D

Denise M.
3 weeks ago , AZ

5.0
Overall Satisfaction Rating

I'd been threatening to replace the carpet in my bedrooms with some type of hard surface flooring for more than a year. The salespeople at Baker Bros understood it was a matter of when, not if, and never once pressured me. When I was ready to proceed, they educated me on the types of flooring I might consider. Their experience and recommendations greatly aided in my decision, and I couldn't have been more pleased with the outcome! The installers showed up exactly when they said they would and did an amazing job laying the vinyl plank flooring. They moved furniture in a way that minimized any disruption to my household, and left everything neat and clean when they were done. Baker Bros is a top notch organization. Everyone I dealt with (salespeople, schedulers, measurer, and installers) was courteous, professional, experienced, knowledgeable, and helpful. Most importantly, they kept me informed every step of the way, and followed up at each stage of the process to ensure I was completely satisfied. Baker Bros deserves more than 5 stars. My new floors are absolutely beautiful!
Would Buy Again
5/5
D

DCN
1 month ago , AZ

5.0
Overall Satisfaction Rating

Jair did a wonderful job on the installation. Our only complaint is we were left with 4 boxes of tiles and a bag of grout which didn't make any sense.
Would Buy Again
5/5
M

Mike T.
06/16/2021 , AZ

5.0
Overall Satisfaction Rating

They were polite and knowledgable. The salesman came to our home to insure proper measurements.
Would Buy Again
5/5
C

Cathy M.
06/02/2021 , AZ

5.0
Overall Satisfaction Rating

The service we received was fantastic - starting with Barbara at the store through Chris in scheduling and the tile removal and carpet installation.

Everyone was right on time and all the work was done with professionalism.

Thank You, Cathy and Charlie

Would Buy Again
5/5
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