bakerbros.com Reviews

On 6/7/23 a carpet was installed by Baker Brothers Floor Covering, Inc. installation team. The carpet was negligently and unprofessionally installed and basic, reasonable precautions to protect the freshly painted walls were not taken, resulting in extensive damage to both the drywall and paint. The damage, consisting of deep gouges and cuts into the drywall from the installation tools, far exceeds anything that might reasonably be expected during carpet installation.
Baker Bros defence is that the installation contract provides the customer is responsible for 'touch ups' resulting from the installation. This cannot reasonably be interpreted to excuse Defendant from all damage, no matter how extensive or negligent. The deeps cuts and gouges in the wall required three days to repair at a cost of $1,250. Additionally, the absence of baseboards cited by Baker Bros does not excuse the damage to the walls. With 75 years of flooring experience, if Defendant was aware that the absence of baseboards makes damage inherently more likely, precautions should have been taken to prevent such damage.

Maya was our sales representative and she was absolutely fantastic to work with! Prompt, followed up regularly with updates, gave us extremely helpful information to help make an informed purchasing decision, and is just a genuine soul who we felt we could trust to take care of us throughout the project.

Our installation teams were also fantastic for both the carpet & tile. Everyone involved followed through on their commitments in a timely and professional manner. It made the whole experience far less stressful than we anticipated.

I would HIGHLY recommend this company to anyone needing flooring advice/installation. The team is topnotch all the way from Mike in sales, to Kelly in customer service to Hugo in installation. Would give them all an A+

Barbara, our sales person, was very attentive and professional. When we encountered a problem with the transition pieces, she worked with us to reach a satisfactory solution.

Kathryn was friendly and helpful. A pleasure to work with. We love the place rug we got.

Starting with the Karie McKinney, the sales person, who spent a great deal of time with me selecting the right flooring and assisting with the financing, it was very assuring knowing that she was trying to do the best she could in giving us the right product along with arranging the the most reasonable financing plan offered by Baker Bros.
The installation crew headed by Tom Pierce worked very hard to accommodate us from the removal and return of the furniture to doing the little things to assure us that we were satisfied with the project. The crew was very conscientious in preparing and installing the flooring.

The selection available gave a good range of choices and the installation process was predictable and well done.

Salesman was great- came to houses w samples, very accommodating

Installers were fantastic
Extremely professional

Service was timely. Installer was great. But there should have been 2 to move big furniture. My spouse had to help.

Installation crew top notch. Sales Assoc was most helpful . Overall great experience.

I had a most rewarding shopping experience with my Baker Brothers' sales consultant Kathryn. She was cordial, knowledgeable, patient, and thorough as she guided me through various carpeting choices. The order was executed promptly, and the follow-up and scheduling were handled smoothly. The installation was first-rate. Our hard-working installer Chapo expertly fitted the pad and carpet in place, hiding the seams skillfully and finishing the transitions beautifully. The work area was clean when he was done. I am a demanding person, and I found no fault with the workmanship. Thank you, Baker Brothers, for making this facet of our home remodeling project rewarding and satisfying.

Karla was great and went extra mile to get best deal and delivery date. Great experience.

On the day of delivery the time promised came and went. I called Customer Service and was then told a time much later in the day. This made our already scheduled day much more challenging.

First - I was disappointed that no one reached out to us FIRST with the rescheduled time. This should have been at minimum the day prior.
Second - we had several appointments we were balancing later in the day - including a physical therapy appt.

No validation of our inconvenience was mentioned. The only suggestion was to leave the installers there by themselves - not possible. We have a dog. Also I would never leave any worker in my house unsupervised. That is just wrong to expect people to do.
I believe this showed a lack of respect for customers. We scheduled this a month out and planned our day around the appt. time accordingly once we were provided the installation details.

We were very pleased with Baker Bros. From the show room and salesman to the excellent installation they were excellent

We enjoyed the entire process from start to finish with the Chandler Arizona location. Our point of contact Derik Irmer was wonderful to work with. We enjoy our new flooring! Thank you Baker Bros.