backyardpoolsuperstore.com Reviews

About this Company

Here at Backyard Pool Superstore, we believe in customer satisfaction. Our staff is dedicated to making sure your experience with us is not only good, but the best! We are not just "Internet retailers", we are pool and backyard professionals that have been in business for over 20 years. We pride ourselves on fast, professional customer service. We use the latest technology to assist you with your pool, spa, patio, and backyard needs.

  • With many years of experience in all aspects of the pool and backyard industry, we are here to help you with all of your questions. You can chat live with us Monday-Saturday or email us 24/7 any of your questions. 
  • We have many warehouses across the country that we ship out of, the keeps shipping time low and gets the product to your door faster.
  • When you shop with us, you can feel completely at ease, knowing that your experience is safe and secure. You are protected by the industry standard SSL encryption technology. You can shop here at Backyard Pool Superstore, with full confidence that your personal and purchasing information will remain safe and secure.

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11,027 Verified Customer Reviews

11,027 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.9

Overall Star
Rating

5 Shopper Approved - Review Star
10K+
(94.2%)
4 Shopper Approved - Review Star
433
(3.9%)
3 Shopper Approved - Review Star
139
(1.3%)
2 Shopper Approved - Review Star
34
(0.3%)
1 Shopper Approved - Review Star
39
(0.4%)

Delivery Time
4.7
5 Shopper Approved - Review Star
2189
4 Shopper Approved - Review Star
338
3 Shopper Approved - Review Star
89
2 Shopper Approved - Review Star
25
1 Shopper Approved - Review Star
35
Product Satisfaction
4.7
5 Shopper Approved - Review Star
2175
4 Shopper Approved - Review Star
349
3 Shopper Approved - Review Star
86
2 Shopper Approved - Review Star
22
1 Shopper Approved - Review Star
44
Price Satisfaction
4.7
5 Shopper Approved - Review Star
2070
4 Shopper Approved - Review Star
453
3 Shopper Approved - Review Star
122
2 Shopper Approved - Review Star
18
1 Shopper Approved - Review Star
13
Customer Service
4.4
5 Shopper Approved - Review Star
142
4 Shopper Approved - Review Star
18
3 Shopper Approved - Review Star
13
2 Shopper Approved - Review Star
7
1 Shopper Approved - Review Star
14
SHOW DETAILS

5-star reviews
10K+

5-star reviews

10 years collecting reviews

Video Reviews

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A
Shopper Approved - Verified Customer Anonymous Customer
1 day ago

so far, so good


C
Shopper Approved - Verified Customer Charlotte N.
1 day ago

Fine except I was not allowed to check out without creating an account when it clearly states that I do not need to create an account


E
Shopper Approved - Verified Customer Eric R.
1 day ago

Good shopping experience. Had good prices on items I normally shop for. Was out of stock on some items or didn't carry certain brands. I would buy from here again.


J
Shopper Approved - Verified Customer Jeff C.
2 days ago

Shipping timeline is not mentioned which would be helpful


A
Shopper Approved - Verified Customer Anonymous Customer
3 days ago

All good


B
Shopper Approved - Verified Customer Brian S.
3 days ago

My original part that I ordered was lost in shipping I sent customer service a request and they had a replacement part ordered the same day

Product Satisfaction
5/5
Price
5/5
Customer Service
5/5
Delivery
3/5

J
Shopper Approved - Verified Customer Jane R.
4 days ago

Very easy


J
Shopper Approved - Verified Customer jerry
4 days ago

too soon to tell havn't even checked out yet


M
Shopper Approved - Verified Customer Michael M.
4 days ago

Fine, website was a bit of a pain as far as filling in your fields but otherwise It worked well


J
Shopper Approved - Verified Customer Jesse
5 days ago

So far easy to purchase


F
Shopper Approved - Verified Customer Frank
5 days ago

It is a pleasant and very good experience using your online method.


P
Shopper Approved - Verified Customer Patrick B.
5 days ago

Chat feature got me an answer within 2 minutes. much appreciated


J
Shopper Approved - Verified Customer Joey
5 days ago

Fast and easy


D
Shopper Approved - Verified Customer David R.
5 days ago , Va.

Unit did not work and you wanted 30% for restocking

Product Satisfaction
1/5
Price
4/5
Customer Service
1/5
Delivery
4/5

D
Shopper Approved - Verified Customer Dennis W.
6 days ago , CA

fast delivery and great price!

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

T
Shopper Approved - Verified Customer tony G.
1 week ago

Satisfied overall

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

R
Shopper Approved - Verified Customer Richard R.
1 week ago

Very competitive pricing for Hayward OEM parts and no shipping cost is great. Easy website to navigate.


S
Shopper Approved - Verified Customer Scott O.
1 week ago

No issues.

Product Satisfaction
5/5
Price
4/5
Delivery
5/5

J
Shopper Approved - Verified Customer James K.
1 week ago

Nice easy purchase. Will use again for pool needs.

Product Satisfaction
5/5
Price
3/5
Delivery
5/5

T
Shopper Approved - Verified Customer Terry T.
1 week ago

Quick and accurate delivery

Product Satisfaction
5/5
Price
5/5
Delivery
5/5

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