backstreet-surveillance.com Reviews

4.8 Overall Satisfaction Rating

Based on 5,881 Ratings

5
4722 (80.3%)
4
968 (16.5%)
3
173 (2.9%)
2
12 (0.2%)
1
6 (0.1%)
4,500+

Recommend This Company

4.8 Average

5
(4,826)
4
(859)
3
(180)
2
(14)
1
(12)

Customer Service

4.4 Average

5
(163)
4
(37)
3
(27)
2
(8)
1
(9)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

backstreet-surveillance.com

About Us

About Backstreet Surveillance

Celebrating 30 Years of Trusted Industry Experience...Backstreet Surveillance provides do-it-yourself security camera systems for homes and businesses nationwide!

We tailor each system to meet the needs of our customers with the goal of exceeding their expectations. Each order is prepackaged and shipped to the customer with everything needed for a fast and easy install. Our systems are designed for the beginner and supported with our award winning (USA based) technical department.

We back our equipment with a full 5 year warranty and free lifetime technical support. Add in free shipping and our 30 day money back guarantee and it’s easy to see Backstreet Surveillance is the right choice. The Backstreet Promise says it all: We promise you will not find a lower price for the same quality and support…anywhere! In simple terms we pride ourselves on meeting our customers' expectations! Our efforts have earned thousands of 5 star customer reviews.

 

BBB Rating - "A+" Better Business Bureau Rating!  We are a proud "ACCREDITED" member of the Better Business Bureau. Our commitment to meeting our customers expectations is reflected in our BBB rating. The bureau rates Backstreet Surveillance as "A+" the top rating they award!

Shopper Award A 5 Star Rating You Can Trust!  We use the internet's most trusted customer review service "Shopper Approved" to document the quality of our equipment and service we provide. All reviews are independently collected and guaranteed authentic. Click on the "Award Button" to check out some of our latest 5 Star Reviews!

Price Match - We Trust Our Prices! We work hard to keep our costs as low as possible and pass the savings on to you. But if you find an item with the SAME quality, performance and warranty, from a supplier who offers the same level of support; we’ll match the price!

Best Quality - Our Quality Guarantee!  We only offer reliable equipment that has been completely tested and has a proven track record. Each item is shipped in new condition and includes an easy to follow user guide. Quality you can count on and 100% customer satisfaction.

Money Back Guarantee - 30 Day Money Back Guarantee! Any item can be returned within 30 days from the date of delivery for a refund. If you need to change an item we will be glad to exchange any item for another. If the equipment is just not right for you we will provide a 100% refund once we receive the equipment and all materials back. Simply follow the return policies detailed on this website.

5 Year Warranty - Longest Warranty in the Industry! All equipment is covered under a complete 5 year warranty from the date of delivery. During this time all products are guaranteed against manufacturing and operational defects. In the event of such defects during this period, it is our responsibility to replace the defective item with an exact or comparable product.

Support - USA Based - Unlimited Technical Support! We are an American owned company and we provide USA based, Free, Unlimited, Life-time Technical Support for all the equipment we offer. Don’t hesitate; if you have a simple question or need help with remote viewing setup or trouble shooting…our professional, friendly technical staff is here and ready to help!

 FREE UPS Ground Shipping Nationwide FREE UPS Shipping! We ship all orders FREE nationwide including Alaska and Hawaii! Most orders are shipped within 24 hours with the exceptions of Friday afternoons and weekends. Orders placed during this time will ship the first or second following business day.

Visit us today! Backstreet-Surveillance.com

J

James P.
1 week ago

Verified Purchase

5.0
Overall Satisfaction Rating

"Great customer service. I had a damaged camera on shipment and the video recorder went bad. All were fixed in a timely manner."
Recommend this Company
5/5

Purchased for:

Home

N

Noel T.
1 day ago

Verified Purchase

5.0
Overall Satisfaction Rating

"With the help of videos and text I was confident that I found what I needed."
Recommend this Company
5/5

Purchased for:

Home

D

Dzung D.
1 week ago

5.0
Overall Satisfaction Rating

"Great service and Tech support."
Recommend this Company
5/5
CustomerService
5/5

Purchased for:

Home

D

darrel K.
1 week ago

5.0
Overall Satisfaction Rating

"It all worked fine .dk"
Recommend this Company
5/5

Purchased for:

Home Business

C

Charles T.
2 weeks ago , AR

5.0
Overall Satisfaction Rating

"Keep up good work. "
Recommend this Company
5/5
CustomerService
5/5

Purchased for:

Home

C

C. C.
2 weeks ago , ID

5.0
Overall Satisfaction Rating

"I like the cameras and NVR. When I need a little help with remote viewing it only took one phone call and they set up my system for me. Great to work with Backstreet-surveillance."
Recommend this Company
5/5
CustomerService
5/5

Purchased for:

Home

T

Thanks
2 weeks ago , PA

5.0
Overall Satisfaction Rating

"Steven was very helpful, answered all my questions. He was also very patient with all my issues and answered all questions in a timely manner either through email or phone. "
Recommend this Company
4/5
CustomerService
4/5

Purchased for:

Business

D

David R.
2 weeks ago

Verified Purchase

5.0
Overall Satisfaction Rating

"Site is very user friendly"
Recommend this Company
5/5

Purchased for:

Business

B

Billy W.
2 weeks ago

Verified Purchase

5.0
Overall Satisfaction Rating

"Video tutorials were very helpful"
Recommend this Company
5/5

Purchased for:

Home

W

William J.
2 weeks ago

Verified Purchase

5.0
Overall Satisfaction Rating

"Great product selection, useful descriptions & videos, good prices."
Recommend this Company
5/5

Purchased for:

Home

R

Rob W.
2 weeks ago

5.0
Overall Satisfaction Rating

"The product is great. Customer service and support have both been stellar."
Recommend this Company
5/5
CustomerService
5/5

Purchased for:

Business

B

Brian B.
2 weeks ago

Verified Purchase

5.0
Overall Satisfaction Rating

"Recently purchased a quality DVR, Coax Cable, and Power Supply from Backstreet. Thought Id try a couple of your cameras."
Recommend this Company
5/5

Purchased for:

Home

E

Edwin B.
2 weeks ago

Verified Purchase

5.0
Overall Satisfaction Rating

"very user friendly site easy to use"
Recommend this Company
5/5

Purchased for:

Home

C

chuck B.
2 weeks ago

Verified Purchase

5.0
Overall Satisfaction Rating

"We love BackStreet best systems out here, you can't go wrong if you went BackStreet !"
Recommend this Company
5/5

Purchased for:

Home

J

Jim B.
2 weeks ago , AL

Verified Purchase

5.0
Overall Satisfaction Rating

"Informative , easy to use ordering."
Recommend this Company
5/5

Purchased for:

Commercial Other

J

Judy M.
2 weeks ago , FL

Verified Purchase

5.0
Overall Satisfaction Rating

"We have purchased from you before. The fact that you have great tech support influenced our buying choices."
Recommend this Company
5/5

Purchased for:

Other

G

George S.
3 weeks ago

Verified Purchase

5.0
Overall Satisfaction Rating

"This is my second order. The first was painless with great support. The system has been flawless."
Recommend this Company
5/5

Purchased for:

Home

A

Avelardo R.
3 weeks ago

Verified Purchase

5.0
Overall Satisfaction Rating

"I previously purchased cameras with NVR, adding additional cameras"
Recommend this Company
5/5

Purchased for:

Home

R

RONALD T.
3 weeks ago

Verified Purchase

5.0
Overall Satisfaction Rating

"The tech person was very helpful with all of my questions"
Recommend this Company
5/5

Purchased for:

Home

S

Steven S.
3 weeks ago

Verified Purchase

5.0
Overall Satisfaction Rating

"Thanks, easy to order for my Business."
Recommend this Company
5/5

Purchased for:

Commercial

A

Anthony A.
3 weeks ago

Verified Purchase

5.0
Overall Satisfaction Rating

"Shopping on your website was easy and simple to process. Looking through your videos helped me with my selection."
Recommend this Company
5/5

Purchased for:

Home

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