backstreet-surveillance.com Reviews

About this Company

About Backstreet Surveillance

Celebrating 30 Years of Trusted Industry Experience...Backstreet Surveillance provides do-it-yourself security camera systems for homes and businesses nationwide!

We tailor each system to meet the needs of our customers with the goal of exceeding their expectations. Each order is prepackaged and shipped to the customer with everything needed for a fast and easy install. Our systems are designed for the beginner and supported with our award winning (USA based) technical department.

We back our equipment with a full 5 year warranty and free lifetime technical support. Add in free shipping and our 30 day money back guarantee and it’s easy to see Backstreet Surveillance is the right choice. The Backstreet Promise says it all: We promise you will not find a lower price for the same quality and support…anywhere! In simple terms we pride ourselves on meeting our customers' expectations! Our efforts have earned thousands of 5 star customer reviews.

 

BBB Rating - "A+" Better Business Bureau Rating!  We are a proud "ACCREDITED" member of the Better Business Bureau. Our commitment to meeting our customers expectations is reflected in our BBB rating. The bureau rates Backstreet Surveillance as "A+" the top rating they award!

Shopper Award A 5 Star Rating You Can Trust!  We use the internet's most trusted customer review service "Shopper Approved" to document the quality of our equipment and service we provide. All reviews are independently collected and guaranteed authentic. Click on the "Award Button" to check out some of our latest 5 Star Reviews!

Price Match - We Trust Our Prices! We work hard to keep our costs as low as possible and pass the savings on to you. But if you find an item with the SAME quality, performance and warranty, from a supplier who offers the same level of support; we’ll match the price!

Best Quality - Our Quality Guarantee!  We only offer reliable equipment that has been completely tested and has a proven track record. Each item is shipped in new condition and includes an easy to follow user guide. Quality you can count on and 100% customer satisfaction.

Money Back Guarantee - 30 Day Money Back Guarantee! Any item can be returned within 30 days from the date of delivery for a refund. If you need to change an item we will be glad to exchange any item for another. If the equipment is just not right for you we will provide a 100% refund once we receive the equipment and all materials back. Simply follow the return policies detailed on this website.

5 Year Warranty - Longest Warranty in the Industry! All equipment is covered under a complete 5 year warranty from the date of delivery. During this time all products are guaranteed against manufacturing and operational defects. In the event of such defects during this period, it is our responsibility to replace the defective item with an exact or comparable product.

Support - USA Based - Unlimited Technical Support! We are an American owned company and we provide USA based, Free, Unlimited, Life-time Technical Support for all the equipment we offer. Don’t hesitate; if you have a simple question or need help with remote viewing setup or trouble shooting…our professional, friendly technical staff is here and ready to help!

 FREE UPS Ground Shipping Nationwide FREE UPS Shipping! We ship all orders FREE nationwide including Alaska and Hawaii! Most orders are shipped within 24 hours with the exceptions of Friday afternoons and weekends. Orders placed during this time will ship the first or second following business day.

Visit us today! Backstreet-Surveillance.com

Filter

7,964 Verified Customer Reviews

7,964 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
6450
(81%)
4 Shopper Approved - Review Star
1270
(15.9%)
3 Shopper Approved - Review Star
215
(2.7%)
2 Shopper Approved - Review Star
17
(0.2%)
1 Shopper Approved - Review Star
12
(0.2%)

Would Recommend
4.8
5 Shopper Approved - Review Star
6624
4 Shopper Approved - Review Star
1092
3 Shopper Approved - Review Star
219
2 Shopper Approved - Review Star
20
1 Shopper Approved - Review Star
19
Customer Service
4.4
5 Shopper Approved - Review Star
233
4 Shopper Approved - Review Star
52
3 Shopper Approved - Review Star
36
2 Shopper Approved - Review Star
12
1 Shopper Approved - Review Star
10
SHOW DETAILS

5-star reviews
6,000+

5-star reviews

9 years collecting reviews

About this Company

About Backstreet Surveillance

Celebrating 30 Years of Trusted Industry Experience...Backstreet Surveillance provides do-it-yourself security camera systems for homes and businesses nationwide!

We tailor each system to meet the needs of our customers with the goal of exceeding their expectations. Each order is prepackaged and shipped to the customer with everything needed for a fast and easy install. Our systems are designed for the beginner and supported with our award winning (USA based) technical department.

We back our equipment with a full 5 year warranty and free lifetime technical support. Add in free shipping and our 30 day money back guarantee and it’s easy to see Backstreet Surveillance is the right choice. The Backstreet Promise says it all: We promise you will not find a lower price for the same quality and support…anywhere! In simple terms we pride ourselves on meeting our customers' expectations! Our efforts have earned thousands of 5 star customer reviews.

 

BBB Rating - "A+" Better Business Bureau Rating!  We are a proud "ACCREDITED" member of the Better Business Bureau. Our commitment to meeting our customers expectations is reflected in our BBB rating. The bureau rates Backstreet Surveillance as "A+" the top rating they award!

Shopper Award A 5 Star Rating You Can Trust!  We use the internet's most trusted customer review service "Shopper Approved" to document the quality of our equipment and service we provide. All reviews are independently collected and guaranteed authentic. Click on the "Award Button" to check out some of our latest 5 Star Reviews!

Price Match - We Trust Our Prices! We work hard to keep our costs as low as possible and pass the savings on to you. But if you find an item with the SAME quality, performance and warranty, from a supplier who offers the same level of support; we’ll match the price!

Best Quality - Our Quality Guarantee!  We only offer reliable equipment that has been completely tested and has a proven track record. Each item is shipped in new condition and includes an easy to follow user guide. Quality you can count on and 100% customer satisfaction.

Money Back Guarantee - 30 Day Money Back Guarantee! Any item can be returned within 30 days from the date of delivery for a refund. If you need to change an item we will be glad to exchange any item for another. If the equipment is just not right for you we will provide a 100% refund once we receive the equipment and all materials back. Simply follow the return policies detailed on this website.

5 Year Warranty - Longest Warranty in the Industry! All equipment is covered under a complete 5 year warranty from the date of delivery. During this time all products are guaranteed against manufacturing and operational defects. In the event of such defects during this period, it is our responsibility to replace the defective item with an exact or comparable product.

Support - USA Based - Unlimited Technical Support! We are an American owned company and we provide USA based, Free, Unlimited, Life-time Technical Support for all the equipment we offer. Don’t hesitate; if you have a simple question or need help with remote viewing setup or trouble shooting…our professional, friendly technical staff is here and ready to help!

 FREE UPS Ground Shipping Nationwide FREE UPS Shipping! We ship all orders FREE nationwide including Alaska and Hawaii! Most orders are shipped within 24 hours with the exceptions of Friday afternoons and weekends. Orders placed during this time will ship the first or second following business day.

Visit us today! Backstreet-Surveillance.com

Filter
R
Shopper Approved - Verified Customer Roger J.
Today

Quick Simple Easy

Would Recommend
5/5

Purchased for:

Home


P
Shopper Approved - Verified Customer Paul
3 days ago

Great experience as always with Backstreet. you guys rock.

Would Recommend
5/5

Purchased for:

Home


R
Shopper Approved - Verified Customer Ricky G.
5 days ago

as expected

Would Recommend
5/5

Purchased for:

Home


S
Shopper Approved - Verified Customer stephen F.
1 week ago

Will has been terrific

Would Recommend
5/5

Purchased for:

Home


N
Shopper Approved - Verified Customer Norman H.
6 days ago , New York

Very good experience.

Would Recommend
5/5
Customer Service
5/5

Purchased for:

Home


E
Shopper Approved - Verified Customer EDWARD K.
1 week ago

It was a great experience. 8

Would Recommend
5/5

Purchased for:

Home


D
Shopper Approved - Verified Customer D T.
1 week ago , TN

Excellent help from WILL. He is a knowledgeable, polite and responsive CSR. You are fortunate to have him as an employee.

Appreciate the depth and breadth of support documents and videos that are available on your website pre-purchase.

My only complaint is that the advertisements in your emails don't appear to be consistent in terms of available discounts. On your first quote you offered a military discount at 11% but now the military discount is only 5%. A better or more clear policy might be easier for a customer to understand.

Otherwise great job and I look forward to dealing with you in the future.

Would Recommend
5/5

Purchased for:

Home


W
Shopper Approved - Verified Customer William B.
1 week ago , Florida

Customer Service takes the time to help with issues

Would Recommend
5/5
Customer Service
5/5

Purchased for:

Home


J
Shopper Approved - Verified Customer Joel T.
1 week ago

Grest

Would Recommend
5/5

Purchased for:

Business


F
Shopper Approved - Verified Customer Frank B.
1 week ago

All past purchases for cameras and NVR have work well.

Would Recommend
5/5

Purchased for:

Home


L
Shopper Approved - Verified Customer Lawrence K.
1 week ago

good

Would Recommend
5/5

Purchased for:

Home


B
Shopper Approved - Verified Customer Bob M.
1 week ago , Vermont

Wonderful

Would Recommend
5/5
Customer Service
5/5

Purchased for:

Home


P
Shopper Approved - Verified Customer Pastor J.
2 weeks ago

GREAT! Thanks to Dave Siatta & user friendly site

Would Recommend
5/5

Purchased for:

Home


M
Shopper Approved - Verified Customer Marcus W.
3 weeks ago

Easy to navigate

Would Recommend
5/5

Purchased for:

Home


R
Shopper Approved - Verified Customer Robert S.
3 weeks ago

Wonderful
Trevor is AWESOME!!!!!!!!!!!!!!!!!!

Would Recommend
5/5

Purchased for:

Business


F
Shopper Approved - Verified Customer Francis M.
3 weeks ago

Quick and easy!

Would Recommend
5/5

Purchased for:

Home


R
Shopper Approved - Verified Customer Robert W.
3 weeks ago

great

Would Recommend
5/5

Purchased for:

Home


S
Shopper Approved - Verified Customer Sean
4 weeks ago

The live chat was helpful.

Would Recommend
5/5

Purchased for:

Home


C
Shopper Approved - Verified Customer Cramer
4 weeks ago

Everyone on Chat and phone were great

Would Recommend
5/5

Purchased for:

Business


R
Shopper Approved - Verified Customer Richard C.
10/31/2022

I love the dvd’s to help you to understand how the systems work.

Would Recommend
5/5

Purchased for:

Home


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