backstreet-surveillance.com Reviews

About this Company

About Backstreet Surveillance

Celebrating 30 Years of Trusted Industry Experience...Backstreet Surveillance provides do-it-yourself security camera systems for homes and businesses nationwide!

We tailor each system to meet the needs of our customers with the goal of exceeding their expectations. Each order is prepackaged and shipped to the customer with everything needed for a fast and easy install. Our systems are designed for the beginner and supported with our award winning (USA based) technical department.

We back our equipment with a full 5 year warranty and free lifetime technical support. Add in free shipping and our 30 day money back guarantee and it’s easy to see Backstreet Surveillance is the right choice. The Backstreet Promise says it all: We promise you will not find a lower price for the same quality and support…anywhere! In simple terms we pride ourselves on meeting our customers' expectations! Our efforts have earned thousands of 5 star customer reviews.

 

BBB Rating - "A+" Better Business Bureau Rating!  We are a proud "ACCREDITED" member of the Better Business Bureau. Our commitment to meeting our customers expectations is reflected in our BBB rating. The bureau rates Backstreet Surveillance as "A+" the top rating they award!

Shopper Award A 5 Star Rating You Can Trust!  We use the internet's most trusted customer review service "Shopper Approved" to document the quality of our equipment and service we provide. All reviews are independently collected and guaranteed authentic. Click on the "Award Button" to check out some of our latest 5 Star Reviews!

Price Match - We Trust Our Prices! We work hard to keep our costs as low as possible and pass the savings on to you. But if you find an item with the SAME quality, performance and warranty, from a supplier who offers the same level of support; we’ll match the price!

Best Quality - Our Quality Guarantee!  We only offer reliable equipment that has been completely tested and has a proven track record. Each item is shipped in new condition and includes an easy to follow user guide. Quality you can count on and 100% customer satisfaction.

Money Back Guarantee - 30 Day Money Back Guarantee! Any item can be returned within 30 days from the date of delivery for a refund. If you need to change an item we will be glad to exchange any item for another. If the equipment is just not right for you we will provide a 100% refund once we receive the equipment and all materials back. Simply follow the return policies detailed on this website.

5 Year Warranty - Longest Warranty in the Industry! All equipment is covered under a complete 5 year warranty from the date of delivery. During this time all products are guaranteed against manufacturing and operational defects. In the event of such defects during this period, it is our responsibility to replace the defective item with an exact or comparable product.

Support - USA Based - Unlimited Technical Support! We are an American owned company and we provide USA based, Free, Unlimited, Life-time Technical Support for all the equipment we offer. Don’t hesitate; if you have a simple question or need help with remote viewing setup or trouble shooting…our professional, friendly technical staff is here and ready to help!

 FREE UPS Ground Shipping Nationwide FREE UPS Shipping! We ship all orders FREE nationwide including Alaska and Hawaii! Most orders are shipped within 24 hours with the exceptions of Friday afternoons and weekends. Orders placed during this time will ship the first or second following business day.

Visit us today! Backstreet-Surveillance.com

Filter

8,033 Verified Customer Reviews

8,033 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
6506
(81%)
4 Shopper Approved - Review Star
1277
(15.9%)
3 Shopper Approved - Review Star
217
(2.7%)
2 Shopper Approved - Review Star
19
(0.2%)
1 Shopper Approved - Review Star
14
(0.2%)

Would Recommend
4.8
5 Shopper Approved - Review Star
6679
4 Shopper Approved - Review Star
1101
3 Shopper Approved - Review Star
220
2 Shopper Approved - Review Star
22
1 Shopper Approved - Review Star
21
Customer Service
4.4
5 Shopper Approved - Review Star
239
4 Shopper Approved - Review Star
55
3 Shopper Approved - Review Star
38
2 Shopper Approved - Review Star
13
1 Shopper Approved - Review Star
13
SHOW DETAILS

5-star reviews
6,500+

5-star reviews

11 years collecting reviews

About this Company

About Backstreet Surveillance

Celebrating 30 Years of Trusted Industry Experience...Backstreet Surveillance provides do-it-yourself security camera systems for homes and businesses nationwide!

We tailor each system to meet the needs of our customers with the goal of exceeding their expectations. Each order is prepackaged and shipped to the customer with everything needed for a fast and easy install. Our systems are designed for the beginner and supported with our award winning (USA based) technical department.

We back our equipment with a full 5 year warranty and free lifetime technical support. Add in free shipping and our 30 day money back guarantee and it’s easy to see Backstreet Surveillance is the right choice. The Backstreet Promise says it all: We promise you will not find a lower price for the same quality and support…anywhere! In simple terms we pride ourselves on meeting our customers' expectations! Our efforts have earned thousands of 5 star customer reviews.

 

BBB Rating - "A+" Better Business Bureau Rating!  We are a proud "ACCREDITED" member of the Better Business Bureau. Our commitment to meeting our customers expectations is reflected in our BBB rating. The bureau rates Backstreet Surveillance as "A+" the top rating they award!

Shopper Award A 5 Star Rating You Can Trust!  We use the internet's most trusted customer review service "Shopper Approved" to document the quality of our equipment and service we provide. All reviews are independently collected and guaranteed authentic. Click on the "Award Button" to check out some of our latest 5 Star Reviews!

Price Match - We Trust Our Prices! We work hard to keep our costs as low as possible and pass the savings on to you. But if you find an item with the SAME quality, performance and warranty, from a supplier who offers the same level of support; we’ll match the price!

Best Quality - Our Quality Guarantee!  We only offer reliable equipment that has been completely tested and has a proven track record. Each item is shipped in new condition and includes an easy to follow user guide. Quality you can count on and 100% customer satisfaction.

Money Back Guarantee - 30 Day Money Back Guarantee! Any item can be returned within 30 days from the date of delivery for a refund. If you need to change an item we will be glad to exchange any item for another. If the equipment is just not right for you we will provide a 100% refund once we receive the equipment and all materials back. Simply follow the return policies detailed on this website.

5 Year Warranty - Longest Warranty in the Industry! All equipment is covered under a complete 5 year warranty from the date of delivery. During this time all products are guaranteed against manufacturing and operational defects. In the event of such defects during this period, it is our responsibility to replace the defective item with an exact or comparable product.

Support - USA Based - Unlimited Technical Support! We are an American owned company and we provide USA based, Free, Unlimited, Life-time Technical Support for all the equipment we offer. Don’t hesitate; if you have a simple question or need help with remote viewing setup or trouble shooting…our professional, friendly technical staff is here and ready to help!

 FREE UPS Ground Shipping Nationwide FREE UPS Shipping! We ship all orders FREE nationwide including Alaska and Hawaii! Most orders are shipped within 24 hours with the exceptions of Friday afternoons and weekends. Orders placed during this time will ship the first or second following business day.

Visit us today! Backstreet-Surveillance.com

Filter
L
Shopper Approved - Verified Customer larry K.
Today

Shipped the wrong length cat 6

Would Recommend
1/5
Customer Service
1/5

Purchased for:

Home

Company Response

Hi Larry, sorry we made a mistake, we not perfect but we try hard. As always we'll send the correct cable out with a return label for the other asap. Other than that small hiccup how is the system, the warranty, the support etc. Thanks


C
Shopper Approved - Verified Customer Charles F.
1 day ago

no issues

Would Recommend
5/5

Purchased for:

Home


D
Shopper Approved - Verified Customer DAVID Z.
4 days ago

You make it very easy to Shop for the right Camera and DVR. and All the Options to make a complete system..

Would Recommend
5/5

Purchased for:

Home


R
Shopper Approved - Verified Customer Reinhard S.
1 week ago

Met my needs for security products.

Would Recommend
5/5

Purchased for:

Home


D
Shopper Approved - Verified Customer Danny S.
1 week ago

All is Good Thank you

Would Recommend
5/5

Purchased for:

Home


E
Shopper Approved - Verified Customer Ernest L.
2 weeks ago

Was OK. Third time ordering.

Would Recommend
4/5

Purchased for:

Business


D
Shopper Approved - Verified Customer Dave P.
2 weeks ago , Louisiana

So far so good. System not yet installed. Purchase process is great whether you call and order or use the build your own process. Only thing is the 2pt font on camera paperwork needs to change.

Would Recommend
5/5
Customer Service
5/5

Purchased for:

Home


J
Shopper Approved - Verified Customer James A.
3 weeks ago

Painless

Would Recommend
5/5

Purchased for:

Home


V
Shopper Approved - Verified Customer Vincent T.
3 weeks ago

Was very easy to purchase what I needed

Would Recommend
5/5

Purchased for:

Business


M
Shopper Approved - Verified Customer MICHAEL C.
1 month ago

good

Would Recommend
4/5

Purchased for:

Home


L
Shopper Approved - Verified Customer Lianne
4 weeks ago , Hawaii

Excellent!

Would Recommend
5/5
Customer Service
5/5

Purchased for:

Home


J
Shopper Approved - Verified Customer John H.
02/17/2023

Web site went down temporarily when I went to order, but it came back up. Website response time in general is a little slow.

Would Recommend
5/5

Purchased for:

Home


R
Shopper Approved - Verified Customer RS
02/16/2023 , CA

It's been a good purchase to this point. Design, shipping and delivery excellent. Now to install and see if it all meets my expectations.
I'm sure it will.
Thanks again.

Would Recommend
5/5

Purchased for:

Other


C
Shopper Approved - Verified Customer Curtis C.
02/16/2023

Changing out non Backstreet camera for a Backstreet Pro90D-4K.
Other camera is a 4K and is a good camera but the night color is not as good as the Backstreet cameras. Also needed some tech help, they were great to work with.

Would Recommend
5/5
Customer Service
5/5

Purchased for:

Home


T
Shopper Approved - Verified Customer T. R.
02/16/2023 , New Mexico

By using the website and U-Tube videos I was confident that the recorder and cameras I chose would serve my purpose. The shipment arrived promptly and in good condition.

Would Recommend
5/5

Purchased for:

Home


T
Shopper Approved - Verified Customer Terry K.
02/14/2023 , OH

This site is easy to navigate when looking for items individually or in packages. Also the hardware for installation is easy to find for the systems.

Would Recommend
5/5

Purchased for:

Home


R
Shopper Approved - Verified Customer RB
02/14/2023

None

Would Recommend
5/5

Purchased for:

Home


D
Shopper Approved - Verified Customer David H.
02/13/2023

Easy to use website.

Would Recommend
5/5

Purchased for:

Home


D
Shopper Approved - Verified Customer David C.
02/12/2023

Excellent products and service

Would Recommend
5/5

Purchased for:

Home


M
Shopper Approved - Verified Customer Michael G.
02/11/2023 , washington

Will Britton answered questions promptly.

Would Recommend
5/5
Customer Service
4/5

Purchased for:

Home


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