auburndirect.com Reviews

About this Company

Welcome to AuburnDirect.com. We have dedicated our time to bringing our customers high quality Made in the USA Collars, Leashes, and Toys for your dog. We are committed to bringing you products that reflect the pride of those Made in the USA. Our employees come to you with years of experience in pet product industry and our service department is friendly and reliable. We test our products for strength and durability and believe we bring you, simply the best.

Thank your for allowing Auburn Leathercrafters the opportunity to meet your pet care needs.

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1,298 Verified Customer Reviews

1,298 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.8

Overall Star
Rating

5 Shopper Approved - Review Star
1090
(84%)
4 Shopper Approved - Review Star
160
(12.3%)
3 Shopper Approved - Review Star
36
(2.8%)
2 Shopper Approved - Review Star
9
(0.7%)
1 Shopper Approved - Review Star
3
(0.2%)

Customer Service
4.5
5 Shopper Approved - Review Star
10
4 Shopper Approved - Review Star
2
3 Shopper Approved - Review Star
0
2 Shopper Approved - Review Star
0
1 Shopper Approved - Review Star
1
SHOW DETAILS

5-star reviews
1,000+

5-star reviews

8 years collecting reviews

About this Company

Welcome to AuburnDirect.com. We have dedicated our time to bringing our customers high quality Made in the USA Collars, Leashes, and Toys for your dog. We are committed to bringing you products that reflect the pride of those Made in the USA. Our employees come to you with years of experience in pet product industry and our service department is friendly and reliable. We test our products for strength and durability and believe we bring you, simply the best.

Thank your for allowing Auburn Leathercrafters the opportunity to meet your pet care needs.

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C
Shopper Approved - Verified Customer Carolyn R.
10/15/2018

Looking for what I wanted was simple except that I could not find any coupon codes to try to entice me as new customer. This lack of free shipping or a small percent off was disappointing. I almost did not purchase the dollars for my dogs, but I need something good quality and your products appear to be that. I also looking forward to buying items made in America. This was a big draw for me since manufacturing is a dying art in this country.

Would Recommend
4/5
Would Buy Again
4/5

M
Shopper Approved - Verified Customer Michelle D.
10/13/2018

We purchased you products at global pet foods is Canada 5 years ago and they are wonderful. We are only replacing them now because of general wear and a skunk attack.

Would Recommend
4/5
Would Buy Again
5/5

A
Shopper Approved - Verified Customer Adam B.
10/13/2018

Great products!

Would Recommend
5/5
Would Buy Again
5/5

C
Shopper Approved - Verified Customer Cindy
10/08/2018

Beautiful collars!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

D
Shopper Approved - Verified Customer Daniel C.
10/08/2018

I wanted to ship to Sweden but there was no such alternative. I have been able to before. I did mail about this but received no reply.

Would Recommend
1/5
Would Buy Again
3/5

Merchant Response

auburndirect.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

V
Shopper Approved - Verified Customer Vincenta W.
10/06/2018

I had a problem with my original order due to my error and Anita went way out of her way to fix it for me! Great customer service

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

P
Shopper Approved - Verified Customer Peter
10/05/2018 , FL

A new collar for my newly adopted princess!!!! Quality is wonderful and pink for a girl. Five times the price of her original nylon collar, but soooooo worth it. She deserves the best and that is what I received. Very happy.

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

J
Shopper Approved - Verified Customer john E.
09/24/2018

great service!

Would Recommend
5/5
Would Buy Again
5/5

C
Shopper Approved - Verified Customer Corinne B.
09/20/2018

Shipping and processing times need to be listed please

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

M
Shopper Approved - Verified Customer Mary J.
09/16/2018 , NC

Smooth and great!

Would Recommend
5/5
Would Buy Again
5/5
Product Satisfaction
5/5
Price
5/5
Delivery
5/5

A
Shopper Approved - Verified Customer Anonymous Customer
09/10/2018

Quick and easy

Would Recommend
5/5
Would Buy Again
5/5

A
Shopper Approved - Verified Customer Anonymous Customer
09/06/2018

Easy site to navigate, quick checkout

Would Recommend
5/5
Would Buy Again
5/5

A
Shopper Approved - Verified Customer Anonymous Customer
09/06/2018

It was easy, reliable and wonderful!

Would Recommend
5/5
Would Buy Again
5/5

D
Shopper Approved - Verified Customer David S.
08/13/2018

Thanks for chatting with me on the phone

Would Recommend
5/5
Would Buy Again
5/5

J
Shopper Approved - Verified Customer James F.
08/04/2018

Thank you for the detailed sizing information - it helped to know for sure the correct size to order.

Would Recommend
5/5
Would Buy Again
5/5

L
Shopper Approved - Verified Customer Lorraine C.
08/02/2018

This is my 3rd order over the last 4-5 years. So rest assured, I will be back!

Would Recommend
5/5
Would Buy Again
5/5

D
Shopper Approved - Verified Customer Douglas P.
07/25/2018

Excellent products with very prompt service.

Would Recommend
5/5
Would Buy Again
5/5

S
Shopper Approved - Verified Customer Susan
07/20/2018 , CT

Great collar!

Would Recommend
4/5
Would Buy Again
4/5
Product Satisfaction
5/5
Price
4/5
Delivery
5/5

D
Shopper Approved - Verified Customer Douglas P.
07/19/2018

Great selection of high quality products!

Would Recommend
5/5
Would Buy Again
5/5

D
Shopper Approved - Verified Customer David T.
07/16/2018

I knew what I wanted. It was easy to find. Quick transaction.

Would Recommend
5/5
Would Buy Again
5/5

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