05/07/2021 , NC
Michael took my order on a Friday; he was very helpful and courteous. Delivery was estimated for 2 weeks ahead, but Diane called the following Tuesday and said delivery would be in 2 days! The young men who set up my adjustable bed (first time I've had one) were incredibly quick and thorough. They were in and out in under 30 minutes and took all the packing materials with them, along with my old bed. When I went online to register my bed it asked for a serial number - I had no idea where I would find it, so e-mailed Michael and he asked me to check for a sticker on the back of the remote and to let him know if it was there. It was. All in all, a very pleasant shopping experience - especially for such a large and special item.
04/06/2021 , PA
I had been shopping for a split king adjustable bed for some time, researching products and reviews for several weeks. I am not usually one to make phone calls (prefer the anonymity of an online purchase), but from the moment I called the customer service experience was exceptional. I had a good idea of what I wanted when I called and the sales rep gave me great information and suggestions for alternatives. After I placed my order, there was continuous follow up by phone regarding the status of my order and delivery.
The delivery experience was seamless; the team was excellent and professional. I *may* have been able to get this particular bed a tiny bit cheaper elsewhere, but I know I would be better off working with a local company that has real people I could talk to and address any problems. We love our bed and while we hope we don't have to use the warranty, it's good to know it's there and was included with our purchase. Thank you to the Atlantic Beds team.
11/20/2020 , NY
In every instance when I contacted Atlantic Beds, I was provided with courteous and professional assistance!
Michael, a third-generation member of this family-run business, was especially attentive to my questions and provided the guidance I needed to confidently commit to doing business with his company. Atlantic Beds exceeded my expectations when Deanna assumed operational responsibility for my order. She regularly provided progress updates and responded to my queries as though I were her only client! All the administrative, warranty, and logistical issues were coordinated by her and she went out of her way to schedule my "white glove" delivery and installation at my convenience. Kudos to Michael, Deanna, and the gentlemen who visited my home for their professionalism. In these uncertain times, it's comforting doing business with this "jewel" of a company that knows the meaning of customer satisfaction and service!
Thank you for this opportunity to express my thorough satisfaction!
Sincerely, William Garifal
09/04/2019 , NY
Well first I would like to say that purchasing a bed these days is an 'investment'. So that being said you want to deal with a reputable company and knowledgeable people. My experience from start to finish was nothing short of perfection. Deanna was amazing. No questions were 'silly' or if I needed something repeated she was patient and explained it again. She was so knowledgeable of their products and made sure I was happy with my choice. We purchased the Leggett & Platt S-Cape 2.0 furniture style split king with the anniversary mattress'. The bed is beautiful and very well made. The furniture legs finishes the look. We are very pleased and highly recommend Atlantic Beds ..
My husband and I were purchasing a new Sleep Number mattress and also checked on adjustable beds. After reading reviews we purchased the Leggett & Platt Prodigy 2.0 adjustable bed. We appreciated the features on this model, especially it being a wall hugger. Atlantic Beds gave us great service at a great price. We had to coordinate the adjustable bed with the mattress delivery and all went well. It was excellent delivery service and set up. Each time I have called Atlantic Beds with any questions, they have been readily available and helpful. I am very pleased with the purchase, the service, and the price.
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