3 weeks ago , TX
Today was my pleasure to purchase a 2nd bed w/ Direct Bedding. My 1st purchase w/ Direct Bedding was after having purchased the same bed w/ another company & 3 attempts for delivery from wrong bed shipped, defective mattress that didn't fully expand, to scheduling issues for delivery to a newly completed home by a very unprofessional shipping company, I gave up, canceled order & found Direct Bedding. Upon hearing that their mattresses are stored & shipped flat I decided to give Direct Bedding the chance of placing a bed in my new home and I couldn't be happier with my Leggett & Platt LBR Adjustable Bed !
Doing business with Direct Bedding and their shipping associates is a breeze, the simple experience that buying & shipping a new bed should be. Their sales personnel (Michael) the gentleman I've done business w/ both times is very knowledgeable about their products, as well as the various departments & steps required from sales until delivery of bed to consumer.
Upon receipt of my bed I almost immediately fell in love w/ their Anniversary Label Latex Hybrid Mattress & that's saying something I've never said not once regarding a mattress because I have a very bad spine w/ numerous nerve disorders & surgeries & I haven't been comfortable on any bed for many years but this mattress is the most comfortable I've slept on since I was a child !
My 2nd purchase was for a mattress only for our primary home in the DFW Metroplex. After having received the Anniversary Label Mattresses w/ the bed in our vacation home I was so pleased w/ the comfort and quality of the mattress that I purchased a set for our primary home. I did not purchase the base as the current base is the Leggett & Platt Prodigy 2.0 & although the current mattresses are only 2-3 yrs old mine is sagging in the middle & high on one side w/ the coils boring into my backside keeping me tossing & turning all night long and I know these are either quality or storage related problems as I only weigh 135 pounds and so the mattress shouldn't sag after only a couple of years. These problems I believe are due to the fact that the mattresses from the other company were stored and shipped rolled and haven't been comfortable because of the compression of the foam/latex never fully expanding. I anxiously await the arrival of my new Anniversary Edition Mattresses from Direct Bedding, I can't believe I've finally found a mattress I can honestly say is the best nights sleep of my life !
12/22/2022 , NJ
Amazing. Mike was amazing. Delivery was amazing and on time. The two delivery guys Eddie and his helper were wonderful, courteous, helpful. They were really excellent.
12/06/2022 , MI
All the positive comments here reflect my experience with atlanticbeds.com as well. They truly have top notch quality USA made products and customer service. What a difference how a new high-quality, soft yet supportive mattress can help you sleep better! Feel free to call them with any questions and find out for yourself. I'm glad I did! I wish I found out about them sooner! Thank you, Michael and Deanna!
05/07/2021 , NC
Michael took my order on a Friday; he was very helpful and courteous. Delivery was estimated for 2 weeks ahead, but Diane called the following Tuesday and said delivery would be in 2 days! The young men who set up my adjustable bed (first time I've had one) were incredibly quick and thorough. They were in and out in under 30 minutes and took all the packing materials with them, along with my old bed. When I went online to register my bed it asked for a serial number - I had no idea where I would find it, so e-mailed Michael and he asked me to check for a sticker on the back of the remote and to let him know if it was there. It was. All in all, a very pleasant shopping experience - especially for such a large and special item.
04/06/2021 , PA
I had been shopping for a split king adjustable bed for some time, researching products and reviews for several weeks. I am not usually one to make phone calls (prefer the anonymity of an online purchase), but from the moment I called the customer service experience was exceptional. I had a good idea of what I wanted when I called and the sales rep gave me great information and suggestions for alternatives. After I placed my order, there was continuous follow up by phone regarding the status of my order and delivery.
The delivery experience was seamless; the team was excellent and professional. I *may* have been able to get this particular bed a tiny bit cheaper elsewhere, but I know I would be better off working with a local company that has real people I could talk to and address any problems. We love our bed and while we hope we don't have to use the warranty, it's good to know it's there and was included with our purchase. Thank you to the Atlantic Beds team.
11/20/2020 , NY
In every instance when I contacted Atlantic Beds, I was provided with courteous and professional assistance!
Michael, a third-generation member of this family-run business, was especially attentive to my questions and provided the guidance I needed to confidently commit to doing business with his company. Atlantic Beds exceeded my expectations when Deanna assumed operational responsibility for my order. She regularly provided progress updates and responded to my queries as though I were her only client! All the administrative, warranty, and logistical issues were coordinated by her and she went out of her way to schedule my "white glove" delivery and installation at my convenience. Kudos to Michael, Deanna, and the gentlemen who visited my home for their professionalism. In these uncertain times, it's comforting doing business with this "jewel" of a company that knows the meaning of customer satisfaction and service!
Thank you for this opportunity to express my thorough satisfaction!
Sincerely, William Garifal
09/04/2019 , NY
Well first I would like to say that purchasing a bed these days is an 'investment'. So that being said you want to deal with a reputable company and knowledgeable people. My experience from start to finish was nothing short of perfection. Deanna was amazing. No questions were 'silly' or if I needed something repeated she was patient and explained it again. She was so knowledgeable of their products and made sure I was happy with my choice. We purchased the Leggett & Platt S-Cape 2.0 furniture style split king with the anniversary mattress'. The bed is beautiful and very well made. The furniture legs finishes the look. We are very pleased and highly recommend Atlantic Beds ..
My husband and I were purchasing a new Sleep Number mattress and also checked on adjustable beds. After reading reviews we purchased the Leggett & Platt Prodigy 2.0 adjustable bed. We appreciated the features on this model, especially it being a wall hugger. Atlantic Beds gave us great service at a great price. We had to coordinate the adjustable bed with the mattress delivery and all went well. It was excellent delivery service and set up. Each time I have called Atlantic Beds with any questions, they have been readily available and helpful. I am very pleased with the purchase, the service, and the price.
06/09/2019 , AL
After intensely researching adjustable beds for almost a year, reading all reviews and shopping on line, I decided that I wanted the Prodigy 2.0 made by Leggett & Pratt. Most brands I found were sold and shipped from 'the world's largest on-line retailer'. This seemed very impersonal to me and I felt I would not have personal contact for questions, nor customer service.
Then I found Atlantic Beds online. So I called and immediately talked to the kindest, most honest gentleman, Michael. He took a lot of time to explain in great detail the differences in these bed frames. Though the company is across the country from me, I felt very confident in Atlantic Beds handling my purchase. I addition to the bed frames, we discussed mattress for the frames (which I had planned to buy at a local store). However, Michael explained all the pros and cons of mattresses and decided to also purchase Atlantic Bed's 'Anniversary Mattress'. Based on Atlantic Bed's extraordinary customer service, pricing, warranties, delivery and set-up abilities. I decided it was the best way to go.
Less than two weeks later, my Prodigy 2.0 bases and the 'Anniversary Mattresses' were delivered to my house by two very efficient and helpful men. They set up everything, taught me how to use them and went far above what was expected. I love the bases and the mattresses! I have not slept so well in years.
I whole heartily recommend Atlantic Bed's to anyone. They are an amazing firm and I will never buy frames or mattresses from anyone else.
06/03/2019 , NC
So blessed to find Michael and his company Atlantic Beds!! My husband never wanted to give up his waterbed but with guidance from Michael he agreed to try the Anniversary mattress and L & P Comfort Elite adjustable bed...5 min on the bed with the massage feature and he loved it! Michael was thorough and inspired trust right away. Difficult to purchase something so important sight unseen but what an awesome experience! We love our bed!
05/31/2019 , NY
I love my new bed! Thank you for a smooth and easy process! Buy here!!!
04/18/2019 , NY
Best in Value! Best in Service! My search for a new bed seemed endless, one site led to another. I absorbed all the information, as I had a recent back injury, and this purchase was of the utmost importance.
Well , all that reading paid off! Deanna at Atlantic Beds patiently took all my phone calls and answered all my questions graciously. She also provided me with information on base parts I would have never known or understood. Each time we spoke she provided service.
Buying an adjustable base can be confusing. There are many options, parts, and above all, prices. Atlantic Bed's price included everything! The extended warranty, hauling away my old bed, and the biggest surprise of all, superior white glove delivery and setup!
My delivery crew, Carlos and Eric, were extra careful with the haul away items. They meticulously assembled my split king adjustable base and bed , and satisfied my every request. No attitude, just smiles!! Once again, superior service!
Michael at Atlantic Beds runs his business with the customer top-of-mind. He even called me on a Sunday to personally resolve my confusion on the delivery process.
I do not know the people at Atlantic Beds, this review is real. I just did my homework and made the right choice in the end. (5 weeks of researching)
Thank you all so very much! The base and it's features wrap me in sheer comfort! Bravo!! No stress! Best price! Best service!
04/02/2019 , FL
It was really a pleasure talking to Michael from the initial purchase date, leading up to the delivery and setup, and even six weeks later when I had a small issue. Everything was done as explained by him. He is very knowledgeable about the product and took the extra time to explain everything. I hope there will be no need to do another similar purchase any time soon, but should the occasion arises, I would not hesitate to call Atlantic Beds. Therefore I would highly recommend Atlantic Beds and Michael in particular.
02/16/2019 , VA
Ordering a bed over the phone, I was a little bit unsure of how smooth and satisfying the experience might be. I knew that I wanted to buy the Legget and Pratt adjustable bed, but I was worried about how everything would go with the set up and if I had any problems.
I have to say though that I was very impressed with the people who helped me make the purchase; Michael was the main person that I communicated with and who completed the sale
I can't say how much I appreciate Michael's helpfulness and explaining everything about the bed and making sure that all my concerns were addressed. When I had questions or concerns after the sale headdress them in a very helpful manner.
Everyone that I spoke with or communicated with were extremely nice, please let me add here Deanna with whom I also communicated with . I have to say it was definitely not my typical customer service experience when calling an 800-number. I think we can all relate to how customer service has really gone down in quality in recent years, but this was totally not the case with my experience buying a bed from this organization.
I mainly posting this review out of appreciation for their nice (very nice people) and considerate service in providing me an outstanding product. Thank you again so much!
08/13/2018 , IN
Michael was a pleasure to work with. Each time I telephoned, a live person answered the phone. The one time Michael was on another call, he interrupted the call to tell me he would call back when finished. He was patient as I learned about all the features available to me. I could tell Michael wanted me to get the bed I needed, even if it wasn't their most expensive. He even ordered the correct bracket to attach my own headboard. He kept me apprised of the delivery time and worked within my schedule. The prices are exceptional. The delivery guys were careful, polite and went the extra mile. My husband and I wish we had made this purchase a long time ago.
04/09/2018 , MD
AWESOME ONLINE STORE
The purchase was helpful working with the woman who recommended the best mattress for my aching back.
Next the delivery set up couldn't be better. Polite hard workers in and out quickly.
Best of all the new mattress is WONDERFUL. It really is good for my back, it feels so relaxing. The flexible frame is just magic, just what I researched and wanted.
I spoke to other stores and actually cancelled an order from one online in AZ. Poor service and more costly were just two reasons I cancelled that order. They wouldn't take my old bed away. Plus the frame would arrive one day the mattress on another day. I would have to assemble the bed myself, or they told me to find a friend do it. Last but not least their cost was much higher and with zero service.
I recommend this atlanticbeds.com very highly, and NO I'm not a relative.
Enjoy your new bed
02/28/2018 , MN
They have the best warranty and price for a Legget & Platt adjustable base!
02/08/2018 , UT
Deanna's product knowledge was exceptional and if she didn't know she found an answer for us. She explained every aspect of the the purchase, delivery and what to expect. She also sent links with information about mattress covers and sheets.
Michael a 3rd generation owner made sure our backordered adjustable platform and the mattress were delivered the same day.
ThankYou Atlantic Beds
01/01/2018 , CO
Very satisfied with the service and attention we received from Atlantic Beds. Deanna was very patient and helpful in answering all our questions and we are very happy with our new adjustable bed. We will certainly recommend Atlantic Beds to our friends and family.
Thank you for a really good night's sleep.
12/29/2017 , ME
My wife and I purchased a split-king adjustable bed and mattresses online from Atlantic Beds and are thrilled with our purchase. The Leggett and Platt S-Cape 2.0 adjustable bed is very comfortable especially the zero gravity feature. I wear bifocals and could not comfortably watch TV in bed with our old conventional flat bed. The Insignia Smart Latex mattresses are very comfortable as well. I like a "cool" sleep and I was concerned about the new mattress retaining heat. However, it was actually cooler than the latex mattress we replaced.
Michael at Atlantic Beds was able to quickly answer all our questions during the purchase process. We used the "white glove" delivery service and the local delivery provider was wonderful. They removed the old bed and gave us time to clean the floor before setting up the new bed. Everything was in perfect order when they left.
We have been sleeping on the new bed for 4 weeks and we would definitely recommend this purchase from Atlantic Beds. Thanks for the great products and service!!
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