angelwatchco.com Reviews

About this Company

Angel Watch's 4G GPS Tracking smartwatch for kids and adults provides parents and carers with total peace of mind when away from their child or other vulnerable loved one.

With voice and high-speed video calls, messaging, live and historical GPS location tracking, geo-fencing, a built-in SOS panic button, discreet remote drop-in listening, remote photo capture, remote vital sign readings and so more, the Angel Watch Series R is an affordable must-have for any parent looking to stay connected with a safe, simple, social-media free device.

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

983 Verified Customer Reviews

983 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.5

Overall Star
Rating

5 Shopper Approved - Review Star
689
(70.1%)
4 Shopper Approved - Review Star
172
(17.5%)
3 Shopper Approved - Review Star
62
(6.3%)
2 Shopper Approved - Review Star
24
(2.4%)
1 Shopper Approved - Review Star
36
(3.7%)

Delivery Time
4.4
5 Shopper Approved - Review Star
163
4 Shopper Approved - Review Star
23
3 Shopper Approved - Review Star
22
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
15
SHOW DETAILS

5-star reviews
500+

5-star reviews

About this Company

Angel Watch's 4G GPS Tracking smartwatch for kids and adults provides parents and carers with total peace of mind when away from their child or other vulnerable loved one.

With voice and high-speed video calls, messaging, live and historical GPS location tracking, geo-fencing, a built-in SOS panic button, discreet remote drop-in listening, remote photo capture, remote vital sign readings and so more, the Angel Watch Series R is an affordable must-have for any parent looking to stay connected with a safe, simple, social-media free device.

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J
Shopper Approved - Verified Customer Julie K.
06/01/2021 , Virginia

So far good


M
Shopper Approved - Verified Customer Madison M.
05/31/2021 , Iowa

The watch screen broke pretty easily but customer service was very quick and helped us get it replaced at a discount. The red pocket provider that is suggested only really works when we are at home. I can not see her location on the map and I am not impressed with the App but my daughter (6) loves the watch.

Customer Service
5/5

F
Shopper Approved - Verified Customer Felicia
05/31/2021 , CA

Horrible waste of money. Such a process to activate thw watch and the sim card. SIM card is activated but wont install in watch no matter what we do. Emailing back and forth for a week and now get an email saying "call us and we can help but unfortunately return period is only 7 days". I thought it would be perfect for my son who isnt quite ready for a phone but rides his bike to school so I wanted him to have something. Big mistake and loss of almost $200. Crappy company

Customer Service
1/5

Company Response

Hi Felicia,

We’re sorry to hear that you’ve been having difficulties setting up your Angel Watch. 

The watch requires an activated SIM card to be inserted to generate the registration code needed for the app.

If you’re having issues with this, please check with Red Pocket that you have activated the SIM card correctly and that on the watch, you’re seeing 4G and at least two bars of service.

The registration code will update within a few minutes allowing you to register. If this isn’t happening, please contact us Mon-Fri, 8am-3pm and dial extension 4 for technical assistance. 


We also have setup videos on YouTube that might help. 


And rest assured that we protect your purchase with our one year warranty ensuring you have a working watch performing just as you’d hoped it would when you first purchased this. 

Please do get in touch with us and let us help you get this working. We’d absolutely love to turn this around for you and have you be able to use this as expected. Then you’ll see for yourself what a helpful, indispensable tool this is to have for your family. 

Rest assured we’re here to fully support you and hope to hear from you soon.  


Alex @ Angel Watch

05/31/2021

Horrible customer service

Dont waste your money. It is not easy to set up and the sim card is activated but wont install in the watch. I have contacted customer service and been given all these options to call and not return it. Now I finally get an email saying call us and we can help but the return policy is only 7 days. Such a waste of $200.

Company Response

Hi there, 
We're sorry to hear that you've been having issues with your Angel Watch.  Please have a look at our video on YouTube for setting up or give us a call and we'll help you. 

The important thing to do is to check what you see when you swipe down on the screen.  A sideways triangle means no service, an exclamation mark means it's not inserted correctly, and either of those will not let you proceed with registration. 

If you see these, please ensure you're using the SIM provided, that it has been successfully activated, insert it chip face up, cut corner going in first and push deeply until it clicks into place.  Then reboot the watch.  At that point you should see 4G and bars of service and can proceed with registration using the QR Code app on the watch (tap RegCode).

Remember that this is a cellular device, and like any, if it's not set up correctly, it won't work.  Please try the steps above and you'll have this working as you expected. 


P
Shopper Approved - Verified Customer Peter D.
05/31/2021 , Florida

process is very convenient and simple


L
Shopper Approved - Verified Customer Leanne K.
05/30/2021 , Minnesota

Discount code is not giving free premium shipping.

Company Response

Hi Leanne,
Your shipment was upgraded with Premium Shipping automatically with the code. 
Hope this helps! 
Alex @ Angel Watch

J
Shopper Approved - Verified Customer Jennifer D.
05/30/2021 , Delaware

Ok so far


J
Shopper Approved - Verified Customer Joe P.
05/30/2021 , Arizona

Quick and easy


J
Shopper Approved - Verified Customer Jacquelynn M.
05/29/2021 , Michigan

You forgot to include SIM card so I had to purchase another and wait for delivery. Now watch only works sometimes. Chat log dissappear, my notifications constantly going off but cannot view anything? Will be returning if someone cannot fix. I have wasted a lot of my time on this thing and very frustrated. Overall disappointed..

Customer Service
4/5

Merchant Response

angelwatchco.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

05/29/2021

Only works half the time

This is only working sometimes. Messages don't come through all the time, message log dissapears. Notifications go off but cannot view anything. Will be returning if someone cannot help me work this out. This needs to be a reliable form of communication and its not.

Company Response

Hi Jacquelynn,

We're sorry to hear you're having troubles with your Angel Watch.
The SIM card should have been included in your package.  It wouldn't be inside the box but rather inside the package with the box and might easily have been discarded by mistake.  

We'll be more than happy of course to send you a replacement SIM.

For the other issues, please ensure that you're using the latest version of the Angel Watch app and have accepted all permissions.

Using another SIM card can also be problematic as different networks have different settings.  Our SIM's on the other hand are designed for a Plug & Play solution that works reliably and wouldn't give you the instability or (depending on your location) coverage issues that could be causing your issues.  

If you'd like, please give us a call anytime from Mon-Fri, 8am-3pm MST and we'll perform some troubleshooting steps and get your Angel Watch working the way it should. 


A
Shopper Approved - Verified Customer Adam C.
05/29/2021 , Georgia

Good


K
Shopper Approved - Verified Customer Kimberly G.
05/28/2021 , South Carolina

Great


G
Shopper Approved - Verified Customer Guy B.
05/28/2021 , California

Easy checkout. Looking forward to see how good this is.


T
Shopper Approved - Verified Customer Timothy G.
05/27/2021 , California

So far so good.

Merchant Response

angelwatchco.com tried to help this customer via the Shopper Approved Customer Resolution Center, but the customer did not respond to the assistance provided.

05/27/2021

Set up was not smooth. Following the instructions led to several dead ends that required a call/email to tech support to resolve. To their credit, they were generally able to resolve it. Just a pain in the meantime. The app and watch themselves function, but the functions are a bit clunky. If I were starting over, I would go with a different product.

Company Response

Hi Timothy,

We're sorry that you had this experience.  We've tried to make setup as easy as possible by providing a plug & play SIM card with setup instructions in the included User Guide as well as by having a YouTube channel with videos on how to get your Angel Watch set up correctly.  

Angel Watch is generally one of the easier children's smartwatches to set up and one of the only ones to have a partnership with a phone company in the US requiring no settings to be adjusted at all; but for sure and as with any cellular device, some setup is required and if you felt we didn't provide enough clarity on this, please let us know where it was that we could improve. 

We've also updated our Android app recently which might help and have an iOS updated app coming out shortly.  

Of course, if you need any assistance, please always feel free to reach out to us.  We'd love to earn back your rating and have you be delighted to have this in your family! 

Alex @ Angel Watch


K
Shopper Approved - Verified Customer Kristen F.
05/27/2021 , Pennsylvania

Wonderful!

Customer Service
5/5
Angel Watch Replacement GSMA SIM
Angel Watch Replacement GSMA SIM
Read more reviews about this product

05/27/2021

Excellent

Love this product! Does exactly what we need and for an affordable price! Highly recommend.


M
Shopper Approved - Verified Customer Marissa D.
05/27/2021 , California

My son's ABA recommended this. And it's worth a try


D
Shopper Approved - Verified Customer Diana J.
05/27/2021 , Utah

It was great! I’m so excited for these, they are perfect for our kids.


C
Shopper Approved - Verified Customer Christopher N.
05/27/2021 , Colorado

Site is great! Looking forward to getting it in hand!


M
Shopper Approved - Verified Customer Missy R.
05/27/2021 , Texas

G


T
Shopper Approved - Verified Customer Teri B.
05/26/2021 , Texas

We love our watch


T
Shopper Approved - Verified Customer Teri C.
05/26/2021 , Texas

Emma loves her watch!!


S
Shopper Approved - Verified Customer Sarah B.
05/26/2021 , Kentucky

Looking forward to using this to kee our kids safe


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