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Hina K - 05/26/2021
Good, battery life could be better
Katherine H - 05/21/2021
Can’t get the thing to work
We're sorry to hear that you've been having issues with your Angel Watch. Please have a look at our video on YouTube for setting up or give us a call and we'll help you.
The important thing to do is to check what you see when you swipe down on the screen. A sideways triangle means no service, an exclamation mark means it's not inserted correctly, and either of those will not let you proceed with registration.
If you see these, please ensure you're using the SIM provided, that it has been successfully activated, insert it chip face up, cut corner going in first and push deeply until it clicks into place. Then reboot the watch. At that point you should see 4G and bars of service and can proceed with registration using the QR Code app on the watch (tap RegCode).
Remember that this is a cellular device, and like any, if it's not set up correctly, it won't work. Please try the steps above and you'll have this working as you expected.
If you continue facing issues, please give us a call and we will be more than happy to walk you through it.
Rachel P - 05/21/2021
Love the concept but disappointed by the app. Not user friendly and very glitchy. I also was disappointed by the fact that approved family members can’t have separate chats with watch.
We're sorry to hear that you're finding the app a little glitchy. We'd be more than happy to help get things straightened out for you and working more reliably. It might just be a setting that needs adjusting and if you call us on Monday, we'd be more than happy to assist.
Yes, conversations using the Angel Watch app are shared family conversations but you're also able to set up direct person to person messages using the built-in Line app (similar to Skype). Anyone can download the free Line app, become friends with the watch and communicate privately over voice, video and messaging. This is a great option that allows for your child to be able to have communication with people who you would not necessarily want to have access to the personal information available to Angel Watch Family Members (location, remote pictures, drop in audio, etc).
Please feel free to give us a call on Monday and we'd be more than happy to walk you through it!
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