Today , Massachusetts
Today , Oregon
For some reason, the site wouldn't reload multiple times (yesterday). No problems this morning. Great site, though. Anticipated and answered all my questions.
1 day ago , California
The cart experience is messy. It offers a discount for a second watch, but until you figure out that's what it is (for me, several days), it just looks like you got a worse price for the same watch. So I delayed the purchase multiple days trying to figure out how to get the lower price -- every time I cleared my cart, the discounted price on the page disappeared. That could be better explained. Also, there is a lack of clarity about when the watch will arrive. No target dates are given. Lastly, the 7 days to return is also not clear. It needs to start on the day the watch arrives. And it should be longer than 7 days.
Thanks for taking the time to leave your feedback.
The Family Discount is mentioned at the very top of the product page and automatically applies an increasing discount with the more watches added to your cart. Of course when these are removed from your cart, so is the discount.
Also, the shipping method you select at the time of checkout shows the estimated days to delivery, e.g. Premium Shipping (4-6 Days). If there are exceptions to this, in cases of stock issues for example, these are mentioned as a separate pop up before you can even add anything to your cart, with estimated shipping times indicated.
Finally, as per our home trial policy mentioned on the product pages and at the footer of every page on our site (Refund Policy), it mentions exactly that: the home trial begins from the day you receive it, not order it. Everything needed to activate the watch and use it right away is included in your package too so 7 days should be more than sufficient. Being a wearable item, particularly one intended for active kids, it’s difficult for us to extend it much further.
I hope this helps explain things a little and that you’re otherwise really enjoying your Angel Watch! If there’s anything we can do to offer any further assistance, please don’t hesitate to get in touch!
1 day ago , Texas
The watch is a really good watch great quality .the only th is that the angel watch app needs work.
1 day ago , New York
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