Thank you for providing a rating after booking your cruise. We wanted to take a moment to address your concerns regarding the future cruise credits that were applied on your recent booking for the MS Zuiderdam. Holland America's site feeds all pricing and promotions directly to our agency's site. Because of this, when you input your past passenger number, Holland America's system automatically applied your Future Cruise Credits and included them in the rate. We do understand that this is not optimal, as guests may not want to use their Future Cruise Credits immediately, but unfortunately, we cannot change how Holland America's system functions. We do mention in our terms and conditions, that you had checked off to agree to before finalizing your reservation, that future cruise credit information may be applied, but do not have a way to break it out on our site during the booking process. We know that you already cancelled your reservation due to this matter, but we are hoping that this response will help you better understand that the future cruise credit application is not meant to penalize our guests, nor was it applied without your consent due to agreeing to our terms and conditions.
We value you taking the time to provide us your feedback, as well as your business. We want to make sure you know that your satisfaction is our top priority.
Web Sales and Service Department
American Discount Cruises & Travel
Your Destination for Savings & Service
Toll Free 866-214-7447 (US & Canada) | 0800 098 8041 (UK)