The Alternative Balance Professional Group is a group of like-minded professionals in the health, beauty & wellness industry. For over 25 years, we have provided liability insurance & business tools to support and protect our members' businesses. We insure over 500 types of industries, including massage therapists, yoga instructors, fitness instructors, nutritional consultants, life coaches, and many more. We have worked hard to ensure that our insurance plan is the right coverage for our clients' businesses.
Coverage includes claims made professional liability and occurrence general liability. We also include international coverage for those with a U.S. residence. We pride ourselves on our personal customer service and support, with a live person answering the phone every time. We currently have a 100% satisfaction rating on our customer service! Visit us today at AlternativeBalance.com to see how we can support your business!
869 Verified Customer Reviews
869 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.9
Overall Star
Rating
5-star reviews
About this Company
The Alternative Balance Professional Group is a group of like-minded professionals in the health, beauty & wellness industry. For over 25 years, we have provided liability insurance & business tools to support and protect our members' businesses. We insure over 500 types of industries, including massage therapists, yoga instructors, fitness instructors, nutritional consultants, life coaches, and many more. We have worked hard to ensure that our insurance plan is the right coverage for our clients' businesses.
Coverage includes claims made professional liability and occurrence general liability. We also include international coverage for those with a U.S. residence. We pride ourselves on our personal customer service and support, with a live person answering the phone every time. We currently have a 100% satisfaction rating on our customer service! Visit us today at AlternativeBalance.com to see how we can support your business!
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Melanie04/26/2023
Wonderful customer service!!
Kristin C.03/19/2023 , North Carolina
Satisfied with coverage.
Anonymous Customer02/03/2023
Great coverage and service
Jeanne C.01/07/2023
There are real people to talk to at Alternative Balance; and support offered too. Other insurance companies treat insurance purely as a business transaction.
Michi S.12/09/2022 , New Mexico
I received a reminder to renew my professional liability insurance coverage and easily renewed online right away. Very smooth and efficient process that allowed me to confirm all the various coverages I need for my business.
Angel11/02/2022
Dawn was incredible! She explained everything to me and helped me through the process so I could choose the correct categories, and stayed with me until everything was completed. Then she walked me through what was available to me as a member. Great customer service! I am going to ask all the professionals I work with if they use Alternative Balance.
Anonymous Customer10/18/2022
Very happy with Alternative Bal! Thank you Dawn and Kristine!
Minette10/06/2022
Said it wasn't processing my payment then Processed multiple times, and certificate sent is corrupt and wont print or open
Merchant Response
Karen E.10/04/2022
Signing up was quick and easy! Pricing was reasonable. Thank you for your service!
Anonymous Customer09/21/2022
Easy! Kristie was excellent in customer service skill and answered any questions I had.
Judith M.09/19/2022
I called Alternative Balance to renew my policy. Kelsey was awesome- she answered all my questions and assisted me in renewing my policy. Thank you!
Ariana L.09/06/2022
amazing customer service, easy to use website.
Brandie B.08/29/2022
amazing customer service!!! I had questions and spoke to an agent named Kristine, twice. She went above and beyond!!! Thank you!
Susan H.08/27/2022
Quick and thorough coverage for coaching
Lila M.08/23/2022
Covers my profession. Been with Alternative Balance for many years. I recommend them highly.
Anki B.08/10/2022
Easy and informative web page. Renewal communication several ways.
Jennifer L.07/27/2022
Constant communication, new resources offered, friendly service, efficient and easy to navigate.
Amie H.07/27/2022
I have used this company for my policy for 9n years now , has always been the same price at 249 . Now of course like everyone else price gauging it’s all of a sudden 269 ? I’ve never even made a claim . I will definitely be shopping around for next years renewal.
Company Response
Amie, I want to first thank you for being a member with us since 2013 (wow, amazing!). From looking over our account notes, I feel like you've been happy with us for a long time now so I really hate to see you go!
We understand this comes during a time when so many other businesses have to raise their prices due to the current economy and the rate increase was something we did not want to have to do. We're continuously negotiating rates with our insurance carriers and we fought so hard to only have to do a $20 increase. Being a family owned business, just like lots of other small businesses, we've been impacted by the pandemic and this current economy as well in ways that most people don't see.
We hope that it brings you peace knowing that we’ve been working around the clock, with many sleepless nights and long days to bring our members the best coverage and best rates available, and will continue to do so. We hope that you can understand where we are coming from as a small business and that we can continue to support each other next year and for another 9+ years! Thank you again, Amie for the past 9 years! - Katie Henderson, CEO & Daughter of Founder
Gus G.07/22/2022
Everything was explained well with simple process
Antoinette E.07/21/2022
They cover a lot of modalities and very friendly, helpful staff.
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