16,231 Verified Customer Reviews
16,231 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
4.8
Overall Star
Rating
5-star reviews
About this Company
Chad D.1 day ago
Great purchase
omid5 days ago
took forever to process my credit card which was flagged as fraud 2-3 times by your site
Company Response
Hello, Omid -
Thank you for choosing AlphaCard for your recent purchase, we hope you will be satisfied with your order! We regret to hear about your frustration during the check-out process. AlphaCard takes the trust our customers put in us very seriously, that's why we work hard to ensure we have the best eCommerce security technology installed on our website to prevent instances like fraudulent purchases. There are several reasons a credit card may initially be declined to help prevent security concerns. We're happy you were able to complete your order with us, but please expect a call from our support team so we can learn more about your experience that may help us make improvements. Thank you, The AlphaCard Team
Anonymous Customer1 week ago
easy reorder
Company Choice
they have what I need
Karen K.1 week ago
easy to find what I needed - helpful customer service
Company Choice
past orders
ANDREA2 weeks ago
HORRIBLE WEBSITE
Company Choice
CARD
Company Response
Hello, Andrea,
Thank you for taking the time to provide feedback on your recent experience with AlphaCard. We strive each day to provide our customers with the industry's best online prices and shopping experience. We regret to hear that we didn't meet your expectations during your recent visit. We're always looking for ways to make your next experience with AlphaCard better, so we’d love hear more about your experience. Your dedicated Account Manager will follow-up with you to learn more, but feel free to share your thoughts with us anytime at 800.717.8080. We appreciate your business and do hope for the opportunity to serve you again in the future.
Kind regards,
The AlphaCard Team
KELLY A.2 weeks ago
Easy ordering. No hassle.
Company Choice
Leader in the industry. Great products.
Carmen R.3 weeks ago
easy
Company Choice
ACP-550YMCKO300
Jim M.3 weeks ago
Excellent service!
Company Choice
Nobody else has the correct Toner Dye Film.
anthony B.3 weeks ago
Website is really bad!!!!!!!!!!
Company Response
Hello, Anthony,
Thank you for your recent order with AlphaCard; we truly appreciate your business. We regret to hear you did not enjoy your shopping experience on our website as this is one of our top priorities. We hope you'll give us a chance to improve your opinion in the future. We have alerted your dedicated Account Manager, who will reach out in the near future to learn more about your issues so we can work on improvements.
The AlphaCard Team
Ravan S.3 weeks ago
Thank you
Company Response
Hello, Ravan,
Thank you for taking the time to provide feedback on your recent experience with AlphaCard. We strive each day to provide our customers with the industry's best shopping experience and customer support. We'd love to hear how we can earn a 5-star review from you next time! Feel free to call us anytime and share your suggestions for improvement: 800.717.8080, ext. 2. We appreciate your business and do hope for the opportunity to serve you again in the future.
Kind regards,
The AlphaCard Team
Stephanie (.3 weeks ago
thank you
Company Choice
Easy everything
Sherry S.1 month ago
Very easy to place orders
Company Choice
Company has the AphaCard Pro 500
Glen S.1 month ago
Very easy to find products plus easy checkout
Company Choice
Have been using them for years
They have been very helpful when ordering if I have a question
Michael S.02/23/2023
Easy, Simple
Company Choice
Good Service, supplies are always available
Jerry P.02/21/2023
Great
Company Choice
Product availability
Lisa O.02/17/2023
all good, but we don't show up as tax exempt. and we are.
Company Response
Hello, Lisa,
Thank you for your recent order with AlphaCard, we appreciate your business! Thank you for providing this feedback so we may promptly address your tax exempt issue. We have notified our support team and your dedicated Account Manager - they'll reach out to ensure we have the proper documentation tax exempt status so we can ensure your next shopping visit is handled properly during order check-out. We hope we'll be serving you again soon!
Your Friends at AlphaCard
Ian02/06/2023
Your products are fine. But your website is very slow. I have noticed this the last few times I have ordered products (going back almost a year). I think the UI/UX needs to be revisited on your site. It takes too many clicks to order multiple products, could be more efficient. Plus your password reset is messed up. I forgot my password so I had a new one sent, I received the password reset email within two minutes, clicked on the link, and it told me the link/token had expired. So I had to do it again. After my password was changed, I still couldn't login to purchase the items in the cart so I had to refresh the page multiple times until it work. Again, clunky.
Company Response
Hello, Ian -
Thank you for shopping with AlphaCard, we are truly grateful for your business. We're happy to hear you enjoy the quality and selection of products offered on our website! However, we regret to hear you experienced issues while using our ecommerce store. Our password reset codes do deactivate after a certain period of time for security purposes, but we are sorry for your frustrations and your valuable feedback has been shared with our team. Providing a fast, simple shopping experience for our customers is our top priority, and we're sorry we've missed that mark with you. We hope you'll return to give us a chance to provide you with a better experience in the future.
Your Friends at AlphaCard
Leah M.02/03/2023 , mississippi
easy to reorder
Company Choice
prices, delivery time
Felice H.02/03/2023
I had to call for help using the website.
Company Choice
Yes
Company Response
Hello, Felice,
Thank you for taking time to review your recent shopping experience with AlphaCard. It is our top priority to help our customers find what they need from our wide product selection with an easy to navigate website, including the check-out process. We're glad our customer support team was able to swiftly provide you with assistance. Please don't hesitate to reach out to us for help again, but we'd welcome any feedback for improvement. We look forward to serving you again soon!
The AlphaCard Team
Stephanie B.01/31/2023
thank you!!
Company Choice
someone told me this was a good choice.
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