"I purchased a necklace on line for my wife's birthday. I had set it up to be picked up at the Schererville store assuming it would be there later that afternoon. It was not and would not be there until the following Tuesday. The neckalce was in Merrillville. No where on line did it state the the necklace would not be available for same day pick up at the store of my choosing. The staff in Merrillville made a half hearted attempt to come up with some sort of solution to no avail. I deceived that I would drive to Merrillville to pick it up, at least this way I knew I would receive it. I get to Merrillville knowing I was coming and didn't have that correct paperwork, couldn't find it etc and they finally just wrote a hand receipt. Poor customer service all around. Very disappointed and not sure I will be a return customer. "