This item was advertised as"Blue Ox Bike Carrier". It was Not! Did not fit in Blue Ox Tow. They will not answer the telephone. Therefore, I made several attempts through their support "email" and had very hard time to get a response to receive an RMA# to return. Finally received number, boxed up and returned within two days. Now, company saying no refund because it was installed. How can you install something that was falsely advertised to be Blue Ox Carrier and fit a Blue Ox Two bar when it does not fit. False ad and poor service. I have sent email requesting refund. No response.