"We used wristband.com once before about 8 years ago when my dad first had cancer. He now has been diagnosed again and people throughout the community were inquiring about bracelets again that has his saying on it. He was a teacher and athletic director for 31years so wanted the bands to be his school colors (orange and black). When I placed the order I asked for the saying to be written on the 'back' so that the message would be on the orange part of the segmented bracelet. When we received the order half the message was on the front and half on the back making it hard to read what was written on the black. I called customer service and you guys went over and above to fix this issue! We will for sure be ordering more in the future and appreciate such great service!! "