Usrack.com Reviews

4.7 Overall Satisfaction Rating

Based on 63 Ratings

5
50 (79.4%)
4
10 (15.9%)
3
1 (1.6%)
2
1 (1.6%)
1
1 (1.6%)
50 5 stars in a row

Product Satisfaction

4.7 Average

5
(24)
4
(7)
3
(0)
2
(0)
1
(1)

Customer Service

4.6 Average

5
(11)
4
(1)
3
(0)
2
(0)
1
(1)

Shopper Approved actively collects reviews from actual verified customers, which helps more accurately reflect customer’s overall satisfaction with this company.

Usrack.com

About Us

We Build the Finest Truck Racks! 

U.S. Rack manufactures the largest variety of distinct pickup truck rack designs anywhere and leads the market with quality, innovative, multi-functional pickup racks that install quickly with NO DRILLING.

We began, as so many businesses have, in a garage in the Silicon Valley. After taking a large welded rack off his pickup, Chris Green had two problems: (1) a sore back and (2) no place to store the bulky rack. He exclaimed to his wife, Stephanie, “There ought to be a rack that clamps onto a truck and stores easily when you don’t need it.” Out of that insight grew the U.S. Rack business.

Determined to make sure that his designs were sturdy and safe, Chris initially worked with a university engineering department and later with an independent engineering lab to load-test components and products. In 2000, he set up a small shop to manufacture the first production racks and in 2003 built the larger Madera, CA manufacturing plant.

U.S. Rack is now located in Southern California and part of the T-REX Truck Products growing group of brands, manufacturing the largest variety of distinct pickup truck rack designs anywhere and leads the market with AMERICAN MADE quality, innovative, multi-functional pickup racks that install quickly with NO DRILLING.

 You should strongly consider becoming a U.S. Rack customer if you:

  • Prefer to talk to a human being when you call for information or help instead of “Press one for English”, and “Our menu has changed”.
  • Are tired of big retailers whose telemarketers don’t understand the hundreds of products they sell.
  • Prefer a specialized company who’s “experts” actually understands its products and applications.
  • Prefer an honest company that stands behind its products and values customer service as much as its customers do.
  • Prefer to support a true American business success story rather than a mega-corporation.

Crafting the World's most complete line of specialty Truck Racks for Work and Sport, and selling DIRECT to YOU. We make and sell work, kayak, specialty, and custom pickup truck racks sold nowhere else. WE SHIP DIRECT THROUGHOUT THE U.S. AND CANADA.

 

P

paul
1 day ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

great and customer service is great as well
M

Martin M.
2 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Fast and easy, free shipping is a big plus
Product Satisfaction
5/5
W

William D.
2 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Glad to see this option
B

Brett
2 days ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

This is my 2nd Rack, 1st one rusted apart.
M

Mathew R.
2 days ago

Shopper Approved Checkmark Logo Verified Purchase

3.0
Overall Satisfaction Rating

I started with sending a message to receive an email - I never got an email. So I signed in to Messenger and chatted with someone. I asked about a specific PN # and then asked "what else I needed". They failed to mention that I would need crossbars. When I asked about crossbars, they then helped me find the right option. They also explained that I needed to buy 2 sets of kayak holders, which was helpful.
P

Philip S.
4 days ago

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

So far so good.
A

Alan L.
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Complete description of product along with installation instructions is very much appreciated. Made in USA important.
E

E G.
1 week ago

Shopper Approved Checkmark Logo Verified Purchase

4.0
Overall Satisfaction Rating

It would be nice if products listed compatibility with other products
K

Keith B.
2 weeks ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Easy to work with. Answered my questions. Great web site!
A

Albert N.
2 weeks ago

Shopper Approved Checkmark Logo Verified Purchase

5.0
Overall Satisfaction Rating

Kind and friendly service. This past summer I also purchased the 5th Wheel truck rack.
Heard about US Rack from advertisement in a Trailer Life Magazine.
I will send Mr. Casillas image of the complete assembly (truck/5th wheel/truck rack w/kayaks.
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