"Dan and Jan were wonderful. They were so patient with me, a techie idiot! But they got the job done and now my printer is working. (I was desperate, looking for printers on Amazon). I'm so happy, don't you know the printer went out when I had so many important things to print. Dan and Jan have saved the day!!!!! Thank you to them so very much. Give them a good raise, they are both excellent representatives of USGLOBALTECH.