01/14/2019 , Auckland
Our first experience was excellent in the lead-up, with great communication and support, but ended feeling very rushed, with us deciding on loans we didn't fully understand. The most recent experience we had involved great advice from a very skilled broker, Shaun, but became messy and time-consuming, mostly due to some bad timing, which seemed to cause a breakdown in communication between Squirrel and ANZ. We're very happy with the end result, but could have done without the added stress it took to get there.
11/25/2018 , Auckland
11/10/2018 , Auckland
My Squirrel mortgage broker was excellent, efficient and very helpful.However it took a very long period of time to secure the finance with the TSB because of the poor response from the banking representative from TSB. It took 3 months to get the whole process completed at times I was left not knowing whether i would achieve the required finance as the promises were not kept on several occasions leaving me with little confidence in the TSB broker. The result was ok as we got extra finance but the whole experience was very stressful as I was told one thing via the TSB.
05/30/2018 , Auckland
It has been a mixed experience however, Peter has been great!
05/07/2018 , Auckland
Pretty straight forward and easy for us.
04/15/2018 , Hamilton
It was a good experience.
04/12/2018 , Auckland
First couple of meetings went well unfortunately we couldn't arrange a change of bank due to too high breaking cost. The restructure of my mortgage with my current bank didn't go so well there was some communication issues between the bank, Squirrel and myself. After a lot of back and forward and me talking to my bank directly it got sorted. I had the feeling that there was a lack of understanding in what I wanted to achieve and the details of the mortgage products offered by my bank were not clearly explained.
09/22/2016 , Auckland
I was expecting a bit more advice. I had to ask a lot of questions. It was the first time we were going through a process like this so I thought there would be more guidance. I had to be proactive and ask what to expect next in the process rather than being told.
08/30/2016 , Auckland
Overall experience wasn't the best just because of the communication leading up to settlement, but this was possibly due to the bank. There were just a few things we didn't get told early enough, not sure if it was on the bank's part or Squirrel's.
08/23/2016 , Christchurch
We're reasonably happy with it all.
Have always used Mike Pero until our contact there left. Hence why we tried Squirrel. Had to chase for updates, things were left to the last minute and only after I had prompted feedback and updates. Might not have been a large amount of lending in comparison to what else they were working on, but to us its just as important.
Will not use Squirrel in future.
07/21/2016 , Auckland
There was just an issue with how our adviser talked to ASB and a stuff up there. Everything else was really good it was just this.
06/30/2016 , otherstate
Eleanor was very good to deal with, we will definitely be coming back.
03/23/2023 , Auckland
Super helpful and knowledgeable advisors. Consistently great customer service, timely and clear communication. Will highly recommend to anyone looking to buy real estate.
You only need to go through the assessment process once, the rest is done by the advisor.
07/13/2022 , Takanini
The overall experience was unsatisfactory, every time I had to chase up with broker for an update on the process and lack of miscommunication. We passed the due date for rate lock when all the documents were given on time.
04/09/2022 , Springston
We felt like we were being left out of the loop and misled. We were very disappointed with the outcome but the process and transparency was the worse part of our experience. We would not recommend Squirrel. Having the GM try and upsell us to a Squirrel product when we complained confirmed our impression.
12/02/2020 , Waikato
I feel our Broker did not have our interests at heart. Failed to communicate important information in a timely manner resulting in having to take extra days off work to meet with banks and lawyers to sort things out last minute. She also did not provide information relating to the loan until the last days of closing, where it was too late to negotiate anything further. In the end we got the loan approved but i don't feel we got the service that was expected.
12/16/2018 , Auckland
Lack of communication, poor response time, lack of professionalism
Not informed with the process, not able to explain/answer my technical questions.
06/05/2018 , Te Poi
Our broker was awesome. He was always avaliable to answer any questions I had, and was very patient with my 'new to the property market' type questions. Our finance was approved really quickly and he kept us on track with deadlines.
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