03/18/2020 , Auckland
I guess you guys must have been busy. Funds were sitting around for a month before I changed them to one of your new funds - easy from now on I hope.
03/12/2020 , Auckland
I've been with Harmoney for almost 3 years and your platform is far more superior, will move to you little by little
02/20/2020 , Northland
Overall loving the Squirrel experience, very easy-to-use web site, and happy to recommend the service to friends. However there are a few minor frustrations. Firstly that the time taken from placing an investment order to it being allocated to a new loan is quite long, averaging 16 days for the minimum interest rate. There is no indication as to where your orders are in the queue. Furthermore no real indication as to how many loans have been activated in a given period e.g. last 2 business days. This is desirable to illustrate the popularity of Squirrel from the borrowers perspective. Displaying "volume of recent loans" is meaningless. The demand for new orders has been consistently well ahead of borrower's seeking funds, therefore there has been no benefit to seeking an interest rate other than the minimum e.g. 7.5% on 5/7 year loans. However I note that shortly there will only be one rate per product anyway. Keep up the great work!
I think you've done a good job of trying to make the process accessible and transparent but it is not that easy, or rather, it is slow to get your money into an investment. I realise why, but that part of the process is hidden and therefore feels secretive. There is the suspicion that you deliberately take a long time so you can have use of that money. Hatch, for example, puts any money in your account into an overnight fund and pays out on that. I would rather you did that and built a slightly higher fee into your returns because then I can see what's happening. Its hard to know, when your money has been sitting there for a couple of months at the lowest interest rate whether its better to leave it there in the hope that it'll be taken up shortly or take it out and invest it elsewhere.
02/07/2020 , Nelson
I would like the old option of 2. Years or 3 not left to chance
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