04/30/2021 , Canterbury
Great to see money coming my way.
03/17/2021 , Wellington
So far so good, good interest rates and plenty of information about what you are investing in. A great product!
01/27/2021 , Canterbury
Squirrel is very easy to invest in. I like the informative emails that tell me what's happening with my investments and if I want more detail, it's simple to log in to the website and click on each investment. It's great to get an interest rate that's way above the banks' rates. I'm glad I joined Squirrel and I'm pleased with my first year's results.
11/22/2020 , Canterbury
Requiring direct debit authority to my bank account is a non-starter.
09/29/2020 , Canterbury
Your website is very slow compared to other websites on the same internet connection. Sounds like you have issues with your IT service team as a customer service person told me they were waiting on IT service desk to help fix an issue. The contact time was very slow compared to your competitors.
08/01/2020 , Otago
I find that my Squirrel Investment Portfolio has been handled a very professional manner and would certainly recommend this investment platform to others.
The few occasions on which I have had to contact the Squirrel advisors they have shown to be very professional and knowledgeable about the enquiry.
I also found them to be very open to suggestions about improvements to the investment experience.
You have released a lot of information about how the investments work, but there is very little information on how to use the platform. I still find it confusing on how to invest my money into loans. A step by step guide would be really handy.
06/29/2020 , auckland
Its a little confusing as to the quality and awareness around the borrower. Harmoney were more transparent on their background. this is more just pot luck.
At first, way too slow but there are more borrowers now.
Then a tad confusing; I took a while to understand what Squirrel means by recurring loans compared to my thinking on them.
Still a few small gaps (such ae getting an email saying my deposit has been processed but not seeing that reflected when logging in) - but generally the experience is good.
03/18/2020 , Auckland
I guess you guys must have been busy. Funds were sitting around for a month before I changed them to one of your new funds - easy from now on I hope.
03/12/2020 , Auckland
I've been with Harmoney for almost 3 years and your platform is far more superior, will move to you little by little
02/20/2020 , Northland
Overall loving the Squirrel experience, very easy-to-use web site, and happy to recommend the service to friends. However there are a few minor frustrations. Firstly that the time taken from placing an investment order to it being allocated to a new loan is quite long, averaging 16 days for the minimum interest rate. There is no indication as to where your orders are in the queue. Furthermore no real indication as to how many loans have been activated in a given period e.g. last 2 business days. This is desirable to illustrate the popularity of Squirrel from the borrowers perspective. Displaying "volume of recent loans" is meaningless. The demand for new orders has been consistently well ahead of borrower's seeking funds, therefore there has been no benefit to seeking an interest rate other than the minimum e.g. 7.5% on 5/7 year loans. However I note that shortly there will only be one rate per product anyway. Keep up the great work!
I think you've done a good job of trying to make the process accessible and transparent but it is not that easy, or rather, it is slow to get your money into an investment. I realise why, but that part of the process is hidden and therefore feels secretive. There is the suspicion that you deliberately take a long time so you can have use of that money. Hatch, for example, puts any money in your account into an overnight fund and pays out on that. I would rather you did that and built a slightly higher fee into your returns because then I can see what's happening. Its hard to know, when your money has been sitting there for a couple of months at the lowest interest rate whether its better to leave it there in the hope that it'll be taken up shortly or take it out and invest it elsewhere.
02/07/2020 , Nelson
I would like the old option of 2. Years or 3 not left to chance
01/16/2020 , Christchurch
I like Squirrel's set and forget approach to P2P, with just the occasional check required to confirm that my auto-invest is at an appropriate timeframe and rate.
Far better than money in the bank and easy to use.
12/27/2019 , Auckland
Very happy with my Squirrel investment. Platform works well and so easy to monitor using the app. Returns are good and much better than at the bank. Have been an investor since Jan 2016. Highly recommended.
11/07/2019 , Christchurch
Easy platform to use.
10/03/2019 , Auckland
I'm very excited about using the Squirrel platform to diversify my investment portfolio. Looking forward to many great returns.
08/28/2019 , Mangawhai
Early days yet for our relationship with Squirrel, but first impressions are very positive. The two aspects that we are still coming to grips with is firstly the optimum amount to place on an investment order and how long we will have to wait for the order to be applied to a loan. We need to keep the amount at a relatively lower level so as to potentially benefit from a speedy sale if we need to abandon the loan, but just want a small portfolio of loans so that we do not need to spend time overseeing our account. As there seems to be currently a large pool of investors we have selected the minimum interest rate in each category so as to "get in the queue". We are assuming that in doing this others cannot "overtake us" in the queue and therefore only a matter of time before our investment orders are allocated to new loans. The service received from Squirrel, both phone and email, has been first-rate from the communication and information perspective.
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