No communication. After the onboarding process nothing happens and communication is lacking.
Unclear process. No idea what the added value of Squirrel is. Nothing happens, no news or updates. Nothing.
10/18/2022 , Coromandel
When signing up for an investment in the Squirrel Monthly Income Fund it is not made clear that status reporting is NOT done by Squirrel, but by Investnow. I have investments in Construction Loans also but do not get a consolidated report on all of my investments with Squirrel.
Very easy to use and the Reserve Fund offers piece of mind for your investments.
Squirrel is a pretty solid platform run by knowledgeable and competent people. The app is easy to use but could be better in terms of visualisation of a an investment portfolio. And though it took a while to launch new products/features, it has gone pretty smoothly when it did, which is testament to the capability of Squirrel's people and commitment to delivering a well-thought out product rather than just being first.
10/17/2022 , Auckland
I started investing more than one year ago on different platforms and Squirrel always comes up on top. It's easy to use, clear explanations on what is happening behind scenes, weekly reports and being that the markets were down this year, Squirrel is the only one that produced positive returns.
10/17/2022 , Auckland
Buy/Sell orders are transacted very quickly 24/7.
Reserve Funds make Squirrel safer than a bank.
10/17/2022 , Auckland
Squirrel is an excellent platform that consistently improves the investor experience . Orders clear very quickly and transfers in/out of my account are also very quick .
The return on investment is very healthy , and I've never had any dramas in terms of receiving payment.
I particularly like the incremental interest / capital repayments which quickly mount up and really helps demonstrate the power of compound interest .
10/17/2022 , Nelson
So much better than term investments with the bank. Higher interest rate and not locked in for the term of the investment. When we got bored with retirement and decided to buy a business, we were able to put our investments on the secondary market and got all of our money back within two weeks with no fees.
10/16/2022 , Waikanae
I've been investing with them since the start and compared to high street banks the returns are excellent.
It's actually hard to believe that they have not lost a cent but in any event they claim to have very adequate reserve funds. Fascinating range of very innovative products, excellent communication to investors.
The two significant advantages over the NZ competitor product are reserve fund and secondary market.
Love the rates, and the security of the Reserve Fund
10/16/2022 , Auckland
Team in Squirrel very fast made responses for my questions.
Before I was not too much know about Squirrel term investment procedures.
After I made action and not as I am thinking, I called to the team investment, and they gave detail all about my question.
I am happy with the team in investment dept, they are helpfully and fast known what my requests.
Excellent team in investment dept.
10/16/2022 , Auckland
Squirrel is very easy to use. I was new to investing and i found the app works great, and the service in particular is easy to understand and follow. I also love how the team communicates about how things are going and let us know about any upcoming changes.
10/15/2022 , Auckland
Awesome experience that lived up to its promises and marketing
Love the concept of investing in mortgages, and Squirrel makes it SO easy to invest and manage my investments. Love it!
08/09/2022 , Auckland
I gave up with the message of identification validation error. I have tried several time to photo my driver license, but it kept error.
08/03/2022 , Auckland
It would be nice to be sent an email informing when an investment is repaid.
06/08/2022 , Auckland
I am new to Squirrel but I have found the website easy to navigate and the information that I was looking to help me to decide whether to invest or not was covered. I emailed just once to check I was doing things correctly and had a very prompt and friendly response. So far, I am delighted to have taken the step to invest with Squirrel and plan on investing with them further.
03/24/2022 , Christchurch
Easy app access, a bit annoying that it locks you out if you use another application at the same time. Invested an initial sum to see how it works and pleasantly pleased it went with ease, looking forward to investing more as time goes on.
It's OK, but in my experience most of the investments are repaid early, quite often well before the initial end of term date which can mean that income steam isn't constant and lacks the 'set and forget' aspect of other P2P platforms as a result.
05/05/2021 , Auckland
Tried to open a/c - provided all the correct documents. When I tried to complete Step One I couldnt. No explanation what was wrong. Tried Helpdesk - no reply, no help. Very poor service. I cancelled my account, but still can login to my account even after I was sent a confirmation the account was closed. Am deeply concerned they have all my personal details. No response from Squirrel about my concerns and am contacting the FMA about the way they seem to be data mining.
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