06/02/2022 , Auckland
I was treated well by staff. They worked with integrety. They have very supportive and fast customer service. Thank you Squirrel Team!
04/14/2022 , Wellington
Faye Foster was looking after me. She was very reliable and efficient in giving me the right information and advice. She did a terrific job in helping my partner and I get our first home, would definitely recommend squirrel and even more would recommend Faye Foster to friends who are looking for reliable help in the future. Thank you to Faye for all her hard work and thanks fo squirrel for the helping hand. Much appreciated!!
10/22/2021 , Hamilton
We had a great advisor Tim Martin who was easy to contact, friendly and willing to help. We are really glad he was able to assist us with our loan and would happily recommend him to anyone in need.
My only feedback is that I wish the loan was pre-approved like a regular bank loan.
09/16/2021 , Wellington
Overall great and quick service!
The only issue I had was that the loan documents ended up in the span folder with only 24 hours to be signed. I was not expecting this documents and did not find them in time. I though emails were already coming in fine and the sender to be recognized as 'safe'.
Perhaps giving clients a clear heads up that they can expect this quick expiring documents to be sent soon and to check their junk box frequently would help resolving this issue.
Apart from this small issue, I am overall very satisfied so far!
02/19/2021 , Auckland
The online system could do with some tweaks. We are home owners but do not live in our home, so whilst we can get a homeowner's loan there is a question asking if we own the home we live in, which if we answer correctly prevents us going further. Also if you do have to switch to a different loan type none of the info you've given so far is taken over, you have to start again. Once you finished it tells you you have logged in from a different computer, even though this is the only time you have logged in, this made me think someone else must have hacked the system and logged in first, so that message could be changed.
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