1 day ago , Wellington
Overall great and quick service!
The only issue I had was that the loan documents ended up in the span folder with only 24 hours to be signed. I was not expecting this documents and did not find them in time. I though emails were already coming in fine and the sender to be recognized as 'safe'.
Perhaps giving clients a clear heads up that they can expect this quick expiring documents to be sent soon and to check their junk box frequently would help resolving this issue.
Apart from this small issue, I am overall very satisfied so far!
02/19/2021 , Auckland
The online system could do with some tweaks. We are home owners but do not live in our home, so whilst we can get a homeowner's loan there is a question asking if we own the home we live in, which if we answer correctly prevents us going further. Also if you do have to switch to a different loan type none of the info you've given so far is taken over, you have to start again. Once you finished it tells you you have logged in from a different computer, even though this is the only time you have logged in, this made me think someone else must have hacked the system and logged in first, so that message could be changed.
09/07/2020 , Auckland
Such an easy & efficient process. Very happy with the interest rate offered & money was in my account by the end of the day.
07/30/2020 , Auckland
The application process was easy and super fast. Just the right amount of questions to get an accurate quote. Interest rate was the best compared to competitor quotes.
06/12/2020 , Waikato
We needed a helping hand to realise a dream and Squirrel came to the party. So grateful.
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