03/27/2023 , Auckland
The overall experience with Squirrel has been simply fantastic!
Right from the get go of our online enquiry, there was a very quick response from Jessie from client services and leading us to mortgage advisor Alfonso Jaques who walked us through every step of the loan application process till approval. Alfonso has been absolutely professional, friendly, communicative, always approachable with quick responses, guiding us with experienced knowledge & wisdom and our customer experience has been quite pleasant, even though realistically speaking, the loan approval process isn't very easy for such huge amounts or stakes involved for a housing loan.
03/10/2023 , Bay of Plenty
Our first time in dealing with Squirrel we initially found we needed guidance through some of the steps. Once we had provided the required information the rest flowed. Quick easy steps to complete & sign all the documents made things progress smoothly. Thank you to the Squirrel Team for your patience help & guidance helping us to achieve our goals.
02/07/2023 , Bay of Plenty
Was great thanks for helping me
12/14/2022 , New Plymouth
Such a easy process..all done online would highly recommend to anyone looking for a loan rather than the traditional bank or finance company
12/14/2022 , Canterbury
11/07/2022 , Southland
The process was easy and straightforward. I'm glad we got the support we needed for our project.
Thanks so much!
06/02/2022 , Auckland
I was treated well by staff. They worked with integrety. They have very supportive and fast customer service. Thank you Squirrel Team!
04/14/2022 , Wellington
Faye Foster was looking after me. She was very reliable and efficient in giving me the right information and advice. She did a terrific job in helping my partner and I get our first home, would definitely recommend squirrel and even more would recommend Faye Foster to friends who are looking for reliable help in the future. Thank you to Faye for all her hard work and thanks fo squirrel for the helping hand. Much appreciated!!
10/22/2021 , Hamilton
We had a great advisor Tim Martin who was easy to contact, friendly and willing to help. We are really glad he was able to assist us with our loan and would happily recommend him to anyone in need.
My only feedback is that I wish the loan was pre-approved like a regular bank loan.
09/16/2021 , Wellington
Overall great and quick service!
The only issue I had was that the loan documents ended up in the span folder with only 24 hours to be signed. I was not expecting this documents and did not find them in time. I though emails were already coming in fine and the sender to be recognized as 'safe'.
Perhaps giving clients a clear heads up that they can expect this quick expiring documents to be sent soon and to check their junk box frequently would help resolving this issue.
Apart from this small issue, I am overall very satisfied so far!
02/19/2021 , Auckland
The online system could do with some tweaks. We are home owners but do not live in our home, so whilst we can get a homeowner's loan there is a question asking if we own the home we live in, which if we answer correctly prevents us going further. Also if you do have to switch to a different loan type none of the info you've given so far is taken over, you have to start again. Once you finished it tells you you have logged in from a different computer, even though this is the only time you have logged in, this made me think someone else must have hacked the system and logged in first, so that message could be changed.
09/07/2020 , Auckland
Such an easy & efficient process. Very happy with the interest rate offered & money was in my account by the end of the day.
07/30/2020 , Auckland
The application process was easy and super fast. Just the right amount of questions to get an accurate quote. Interest rate was the best compared to competitor quotes.
06/12/2020 , Waikato
We needed a helping hand to realise a dream and Squirrel came to the party. So grateful.
06/09/2020 , Waikato
Very helpful and informative.appreciate the great service from the squirrel team ☺️
05/29/2020 , Sefton
Despite not fully understanding some things answers were always easily available and explained. patience, understanding and a feeling that we actually worked together to achieved things made the experience a pleasant one
03/30/2020 , Canterbury
I found squirrel to be excellent to deal with on all levels, especially communication. Squirrel took the time to understand my finances fully and made the right decision.
Banks could learn a thing or two from squirrel.
12/11/2019 , Canterbury
Wow-signed documents sent back at 2pm, funds cleared in my bank account by 5pm the same day! The application process was well managed and communicated. There really are no competitors that come close to Squirrel...keep up the good work.
12/10/2019 , Auckland
Seamless. Thank you so much
10/01/2019 , Auckland
I really thought the process would be alot quicker. The reality is if secured against a particular vehicle normally one would miss out on the opportunity to purchase it because the length of the process. Apart from this I found the team very professional the website functional and ability to complete the forms etc on a smartphone ideal.
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