Springfreetrampoline.com.au Reviews

About this Company

Springfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!

Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

3,813 Verified Customer Reviews

3,813 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
2609
(68.4%)
4 Shopper Approved - Review Star
910
(23.9%)
3 Shopper Approved - Review Star
270
(7.1%)
2 Shopper Approved - Review Star
11
(0.3%)
1 Shopper Approved - Review Star
13
(0.3%)

Delivery Time
4.8
5 Shopper Approved - Review Star
728
4 Shopper Approved - Review Star
86
3 Shopper Approved - Review Star
30
2 Shopper Approved - Review Star
11
1 Shopper Approved - Review Star
7
Product Satisfaction
4.8
5 Shopper Approved - Review Star
705
4 Shopper Approved - Review Star
126
3 Shopper Approved - Review Star
17
2 Shopper Approved - Review Star
5
1 Shopper Approved - Review Star
9
Customer Service
4.3
5 Shopper Approved - Review Star
50
4 Shopper Approved - Review Star
13
3 Shopper Approved - Review Star
6
2 Shopper Approved - Review Star
3
1 Shopper Approved - Review Star
4
SHOW DETAILS

5-star reviews
2,500+

5-star reviews

6 years collecting reviews

About this Company

Springfree Trampoline, the World's Safest Trampoline, provides the safest spring-less, enclosed backyard trampolines for kids of all ages!

Fifteen years. That’s how long it took Dr. Keith Alexander to invent the world’s safest trampoline. Through research and development, he reengineered its design to eliminate the impact points that are the cause of most trampoline injuries. His dedication and our belief that children deserve safe backyard play fuels our commitment to education and our passion for innovation and quality. Today, more than 20 years after the Springfree journey began, our mission remains the same. It is, quite simply, to change the definition of trampoline.

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R
Shopper Approved - Verified Customer Ros H.
06/28/2020 , Victoria

Cannot delete items after clicking "pay now". Need to be able to delete items at every stage of transaction. Otherwise great website.
Ros

Company Response

Thank you for your feedback, we will be sure to pass it on ! -Springfree Team

S
Shopper Approved - Verified Customer Shamila D.
06/26/2020 , Victoria

I didn’t put a correct street address but it still let me process the order
3 Hall crescent Junortoun 3551

Company Response

Thank you for your feedback, we have updated your address to ensure you have no issues with your delivery! -Springfree Team

K
Shopper Approved - Verified Customer Klara E.
06/25/2020 , New South Wales

Easy so far

Company Response

Thank you for the 5-Star Review : ) -Springfree Team

S
Shopper Approved - Verified Customer sunil K.
06/17/2020 , New South Wales

great

Company Response

We know you will love your new outdoor activity : ) -Springfree Team

G
Shopper Approved - Verified Customer Graziella D.
06/16/2020 , New South Wales

quick and easy

Company Response

We are so happy to hear your ordering process with us was simple and easy ! -Springfree Team

G
G P.
06/15/2020 , Vic

We previously had an oval Springfree trampoline that was 9 years old, and it needed some attention, new matt net etc. I rang Spring free and they offered a new trampoline set up new 10 year warranty, and to take away our old one for a fraction of the price of a new one, could not have been happier with the solution and the customer service. our 15 year old has been bouncing for 9 years now our 5 year old has the same opportunity to use this amazing product. their customer service and pricing discount for a replacement was second to none. Would not hesitate in recommending this company and its products

Product Satisfaction
5/5
Customer Service
5/5
Delivery
5/5

Company Response

Safety is one of our top priorities here at Springfree! We love knowing that parents can sit back and relax when their kids have lots of bouncing fun J Thank you for your wonderful review! Kind Regards, Springfree Team
2.4x4m Large Oval Trampoline with Safety Enclosure
2.4x4m Large Oval Trampoline with Safety Enclosure
Read more reviews about this product

06/15/2020

Exceptional Customer service and ongoing support

We previously had an oval Springfree trampoline that was 9 years old, and it needed some attention, new matt net etc. I rang Spring free and they offered a new trampoline set up new 10 year warranty, and to take away our old one for a fraction of the price of a new one, could not have been happier with the solution and the customer service. our 15 year old has been bouncing for 9 years now our 5 year old has the same opportunity to use this amazing product. their customer service and pricing discount for a replacement was second to none. Would not hesitate in recommending this company and its products


S
Shopper Approved - Verified Customer Sandra K.
06/15/2020 , Western Australia

user friendly

Company Response

Thank you for the 5-Star Review : ) -Springfree Team

D
Shopper Approved - Verified Customer Daniel K.
06/15/2020 , New South Wales

Loved the chat service

Company Response

Great to hear you were able to speak to our friendly chat representatives, they always love to help! –Springfree Team

F
Shopper Approved - Verified Customer Fiona L.
06/14/2020 , Queensland

Tried using a few discount codes that said they were valid but wouldn't work. Disappointed there were no end of year sales discounts offered.

Company Response

We are sorry to hear this Fiona. We strive to deliver a premium experience and understand that it may be disappointing that we don't have any current promotions. Please feel free to contact us if we can assist you further.  Springfree Team

K
Shopper Approved - Verified Customer Kelly G.
06/14/2020 , Victoria

Easy to order

Company Response

We are so happy to hear your ordering process with us was simple and easy ! -Springfree Team

P
Shopper Approved - Verified Customer Peter B.
06/12/2020 , New South Wales

liked the video

Company Response

We know you will love your new outdoor activity : ) -Springfree Team

Y
Yandeloira S.
06/11/2020 , NSW

We have purchased before and always happy with the product.

This time the gentleman that delivered and installed our trampoline was amazing.

He understood the dynamics of our school and just got on with the job no fuss. If ever we purchase another trampoline in the future we would love to have the same gentleman deliver and install for us .

Unfortunately for life of me cant remember his name!!
I think it was Terry but it just is a fog .
My apologies.

Product Satisfaction
5/5
Delivery
5/5

Company Response

Thanks so much for your awesome review and great feedback. Delivering an exceptional experience is important to us, so we love to hear such great feedback from our happy customers. Happy bouncing, and have a great day! Springfree Trampoline.

R
Shopper Approved - Verified Customer Rachel K.
06/10/2020 , Victoria

quick and easy to buy

Company Response

Thank you for the 5-Star Review : ) -Springfree Team

H
Shopper Approved - Verified Customer Hong W.
06/10/2020 , New South Wales

quick response to my queries

Company Response

Thank you for your wonderful feedback ! -Springfree Team

M
Shopper Approved - Verified Customer martha M.
06/08/2020 , Queensland

easy to use website - useful videos

Company Response

Happy jumping to you and your family! -Springfree Team

J
Shopper Approved - Verified Customer John B.
06/07/2020 , Victoria

Very easy

Company Response

We are so happy to hear your ordering process with us was simple and easy ! -Springfree Team

K
Shopper Approved - Verified Customer Kate E.
06/06/2020 , Queensland

So far so good! can't wait to receive it!

Company Response

Thank you for taking the time to write us a review! -Springfree Team

C
Shopper Approved - Verified Customer Clive R.
06/06/2020 , Queensland

Easy to use

Company Response

Thank you for the 5 star rating Clive! Happy Bouncing to you and your family - Springfree Trampoline

D
Shopper Approved - Verified Customer David B.
06/01/2020 , Queensland

The information available on the Springfree website was helpful. The purchase process was easy.

Company Response

We are so happy to hear your ordering process with us was simple and easy ! -Springfree Team

T
Shopper Approved - Verified Customer Troy M.
05/31/2020 , Queensland

Looks good

Company Response

Thank you for taking the time to write us a review! -Springfree Team

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