Smilelove.com Reviews

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This company is no longer an active member of Shopper Approved, however you can view their overall star rating and review history below.

3,073 Verified Customer Reviews

3,073 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
2310
(75.2%)
4 Shopper Approved - Review Star
492
(16%)
3 Shopper Approved - Review Star
176
(5.7%)
2 Shopper Approved - Review Star
42
(1.4%)
1 Shopper Approved - Review Star
53
(1.7%)

Product Satisfaction
4.5
5 Shopper Approved - Review Star
600
4 Shopper Approved - Review Star
197
3 Shopper Approved - Review Star
78
2 Shopper Approved - Review Star
14
1 Shopper Approved - Review Star
20
Customer Service
4.3
5 Shopper Approved - Review Star
184
4 Shopper Approved - Review Star
56
3 Shopper Approved - Review Star
14
2 Shopper Approved - Review Star
13
1 Shopper Approved - Review Star
20
SHOW DETAILS

5-star reviews
2,250+

5-star reviews

Filter
A
Shopper Approved - Verified Customer Anna W.
07/23/2020 , MN

Good so far

Product Satisfaction
4/5
Customer Service
4/5

R
Shopper Approved - Verified Customer Ryan Z.
07/21/2020

Expensive retainer.


L
Shopper Approved - Verified Customer Lauren T.
07/21/2020

Loved the entire experience and now I love my smile!!!!


G
Shopper Approved - Verified Customer Geneva E.
07/16/2020

We are still waiting for things to start back up so we can do the impressions and get the alligners.

Product Satisfaction
3/5
Customer Service
1/5

A
Shopper Approved - Verified Customer Anonymous Customer
07/09/2020

Bre is so cool!


A
Shopper Approved - Verified Customer Anonymous Customer
07/08/2020

Awesome !


D
Shopper Approved - Verified Customer durocher M.
07/03/2020 , AZ

thanks

Product Satisfaction
4/5
Customer Service
4/5

K
Shopper Approved - Verified Customer Kasey L.
07/02/2020

So far it has been very easy! I hope it continues to be that way.


A
Shopper Approved - Verified Customer Anonymous Customer
07/01/2020

I received the order of my kit very fast. I am going with a different company due to price.

Product Satisfaction
5/5
Customer Service
5/5

D
Shopper Approved - Verified Customer Donna
06/30/2020 , CA

I received my order however have reached several times for help before sending in my molds to get my retainers too ensure I have doin them correctly and have no contact with anyone. I did receive an email stating staff was low and production of product was on hold but nothing since. All while they are still collecting payment and I have yet to get the retainers

Product Satisfaction
3/5
Customer Service
1/5

C
Shopper Approved - Verified Customer Candice
06/28/2020

We LOVE SmileLove. This will be my second child using your service. We love the email, text and call reminders.

However, four days ago I asked for a link to upload my second daughter's teeth of
photos and haven't gotten a reply. Can someone check on it? Thanks!

Product Satisfaction
4/5
Customer Service
1/5

M
Shopper Approved - Verified Customer Mikey
06/28/2020

Great product backed by fantastic customer support! And at a great price! Definitely recommend.

Product Satisfaction
5/5
Customer Service
5/5

J
Shopper Approved - Verified Customer Juwon
06/28/2020

Struggled finding the impression kit and kept only seeing the bundle kit


S
Shopper Approved - Verified Customer Sandra L.
06/26/2020

Easy Peezie!

Product Satisfaction
5/5
Customer Service
5/5

N
Shopper Approved - Verified Customer Nadia H.
06/25/2020

Very happy with smilelove!


C
Shopper Approved - Verified Customer Corde A.
06/21/2020 , AZ

Waiting for help through video chat.

Product Satisfaction
5/5
Customer Service
4/5

D
Shopper Approved - Verified Customer Darryl
06/20/2020 , PA

Quick & Easy so far! But due to unforeseen complications, pandemics and whatnot, it has taken a little bit of time to get back into a semi-normal mode. Hoping to continue on further with this process in the near future.

Product Satisfaction
5/5
Customer Service
5/5

K
Shopper Approved - Verified Customer Kylie T.
06/15/2020 , WA

After paying $1200 I tried repeatedly to get support for my impression kit and couldn't get it. Requested a refund and was willing to send back my kit but they kept $250 and it took WEEKS to get the rest back and eventually had to make claims with PalPal. Customer service was nice but I'm frustrated that every other part of the process was flawed for me.

Product Satisfaction
1/5
Customer Service
4/5

B
Shopper Approved - Verified Customer Braidan
06/15/2020

Checkout was glitchy.


A
Shopper Approved - Verified Customer Aubrey M.
06/14/2020

My included set of retainers cracked before I got even got to wear them and so I have to pay extra for another pair which kinda sucks. I'm afraid they wont fit anymore since the pair of aligners I was wearing that were before the retainers got misplaced during all of this coronavirus stuff and I've still been waiting to hear back about getting replacements. I didn't realize you can just order them, hopefully I can get them to fit. Aside from this, I love my new smile and customer service has been great. definitely would recommend!


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