Smilelove.com Reviews

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3,073 Verified Customer Reviews

3,073 Customer Ratings and Reviews

Shopper Approved collects trusted reviews from customers who have made a verified purchase.

4.6

Overall Star
Rating

5 Shopper Approved - Review Star
2310
(75.2%)
4 Shopper Approved - Review Star
492
(16%)
3 Shopper Approved - Review Star
176
(5.7%)
2 Shopper Approved - Review Star
42
(1.4%)
1 Shopper Approved - Review Star
53
(1.7%)

Product Satisfaction
4.5
5 Shopper Approved - Review Star
599
4 Shopper Approved - Review Star
197
3 Shopper Approved - Review Star
78
2 Shopper Approved - Review Star
14
1 Shopper Approved - Review Star
20
Customer Service
4.3
5 Shopper Approved - Review Star
184
4 Shopper Approved - Review Star
56
3 Shopper Approved - Review Star
14
2 Shopper Approved - Review Star
13
1 Shopper Approved - Review Star
20
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D
Shopper Approved - Verified Customer Dawn S.
04/29/2021 , OH

I shipped back my impressions. Asked for an update for delivery. Emailed that it would be a few weeks. It has been about 6 and I would appreciate receiving a confirmation of my order and an estimated time for delivery.
Dawn Sanderson

Product Satisfaction
1/5

A
Shopper Approved - Verified Customer Angela
01/17/2021

I am glad that I can still get my retainers. It didn't last long and I hope if I need another there will be a discount. Mine cracked at the eye tooth

Product Satisfaction
4/5

S
Shopper Approved - Verified Customer Susan H.
01/09/2021

Terrible customer service. Everything changed once Covid hit. Retainers break too easily and they won't stand behind their product.

Product Satisfaction
1/5
Customer Service
1/5

C
Shopper Approved - Verified Customer Camila D.
01/06/2021 , CA

I ordered a Valentine's Day special where I got 2 sets at 30% off. The first set was for myself, and I sent in the impressions, wore the aligners and my top teeth still aren't completely straight. They don't match the preview I was sent and they want to charge me to order more!!! The second set WAS NEVER SENT TO ME. Granted we sent them in during this Covid crisis, but I can't get anyone to call me or respond to my inquiry or when I can expect my retainers. PLEASE SOMEONE NEEDS TO CONTACT ME!

Product Satisfaction
1/5
Customer Service
1/5

C
Shopper Approved - Verified Customer Camila D.
01/06/2021 , CA

I received my impression kit but I never received my preview or retainers! They're sitting on $1200 of my money. I know Covid has made it hard for businesses but I'm a paying customer and should be contacted with an estimate of tike for them to process or refund my order. It's been 6 months since impressions were sent in.

Product Satisfaction
1/5
Customer Service
1/5

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