3,073 Verified Customer Reviews
3,073 Customer Ratings and Reviews
Shopper Approved collects trusted reviews from customers who have made a verified purchase.
The whole process was quite smooth. Great customer service.
04/29/2021 , OH
I shipped back my impressions. Asked for an update for delivery. Emailed that it would be a few weeks. It has been about 6 and I would appreciate receiving a confirmation of my order and an estimated time for delivery.
I am glad that I can still get my retainers. It didn't last long and I hope if I need another there will be a discount. Mine cracked at the eye tooth
Terrible customer service. Everything changed once Covid hit. Retainers break too easily and they won't stand behind their product.
01/06/2021 , CA
I ordered a Valentine's Day special where I got 2 sets at 30% off. The first set was for myself, and I sent in the impressions, wore the aligners and my top teeth still aren't completely straight. They don't match the preview I was sent and they want to charge me to order more!!! The second set WAS NEVER SENT TO ME. Granted we sent them in during this Covid crisis, but I can't get anyone to call me or respond to my inquiry or when I can expect my retainers. PLEASE SOMEONE NEEDS TO CONTACT ME!
01/06/2021 , CA
I received my impression kit but I never received my preview or retainers! They're sitting on $1200 of my money. I know Covid has made it hard for businesses but I'm a paying customer and should be contacted with an estimate of tike for them to process or refund my order. It's been 6 months since impressions were sent in.
01/04/2021 , VA
I HAVENT RECIEVED ANYTHING SINCE FEB 2019!!!!!!
11/08/2020 , VA
Difficult to get a good indentation but will try again.
Can't tell you much right now. Will have to wait
11/02/2020 , FL
The whole process has been very easy.
So far it was quick and easy! I do wish the 250 down payment came off of the total instead of just adding it on. It almost cancels out the save 400$ money bit, but unfortunately I dont have enough saved to pay it off all at once so I had to do the payment plan.
10/09/2020 , OH
I love my smile love smile! Prior to COVID the customer service was top notch! During the pandemic there was little or no response and that made me worry. However I did receive my retainer order that was placed during this time....but it took much longer than expected. I hope to continue purchasing products from them! Overall the experience has been good. I think it will get better again overtime.
10/06/2020 , MS
My smile is not completely straight after finishing, and my retainer is already broken.
09/21/2020 , BC
The program with smilelove Has left me with far from satisfactory results. Had I known that it would of been this shoddy of a job, I never would've bothered trying to straighten my teeth in the first place. I finished the program with unsatisfactory results, I emailed them and sent pictures of my 'completed program' teeth, only to be told 'it was a success ' and then redirected to a page where I'm expected to pay 400 dollars for 'refinements'. Following procedures as such makes the company look like a scam artist. My original plan was meant to straighten my teeth, Smilelove had zero accountability for the fact that it didn't. I find myself asking how am I to know that after the 'refinements' I'll be any better off than I am now? Smilelove has failed to meet the expectation of the product it was selling. I should get a refund at least. Instead I was asking for a correction, a chance for the company to live up to the expectations of the product it was selling. But I was expected to pay more!?!?!
09/05/2020 , FL
Ordered retainers in May. Charged my CC immediately, never heard back. Never responded to any of my customer service emails. Finally had to dispute with CC to get a refund. I read shortly afterwards that Smilelove went bankrupt.
I’ve reached out to your company 3 times in regards to my broken retainer which is 5 mths old. No customer service. I shouldn’t have to pay for another retainer when I was promised it would last 2 yrs
08/20/2020 , TN
I have been using my aligners since November and my smile is so close to perfect already! I couldn't be happier!
Quick and easy
Results are amazing!
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