I am onto my third set of aligners tomorrow and it is so super easy. I haven't had any problems with my treatment so far at all. When I had difficulty with my impressions at the beginning, the video chat was very helpful and I was guided through each step. I can't remember the Smilelove guy's name but he was amazing, he did the impressions himself so I could actually see it in front of me! Everyone is so helpful! I have nothing but positive things to say about Smillove!