04/29/2021 , OH
I shipped back my impressions. Asked for an update for delivery. Emailed that it would be a few weeks. It has been about 6 and I would appreciate receiving a confirmation of my order and an estimated time for delivery.
I am glad that I can still get my retainers. It didn't last long and I hope if I need another there will be a discount. Mine cracked at the eye tooth
Terrible customer service. Everything changed once Covid hit. Retainers break too easily and they won't stand behind their product.
01/06/2021 , CA
I ordered a Valentine's Day special where I got 2 sets at 30% off. The first set was for myself, and I sent in the impressions, wore the aligners and my top teeth still aren't completely straight. They don't match the preview I was sent and they want to charge me to order more!!! The second set WAS NEVER SENT TO ME. Granted we sent them in during this Covid crisis, but I can't get anyone to call me or respond to my inquiry or when I can expect my retainers. PLEASE SOMEONE NEEDS TO CONTACT ME!
01/06/2021 , CA
I received my impression kit but I never received my preview or retainers! They're sitting on $1200 of my money. I know Covid has made it hard for businesses but I'm a paying customer and should be contacted with an estimate of tike for them to process or refund my order. It's been 6 months since impressions were sent in.
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